Home›Browse›Virginia›Hampton›Marcella Post Acute

Nursing homeFAID #12585

Marcella Post Acute

305 MARCELLA ROAD, HAMPTON, VA, 23666

(757) 827-8953

marcellarehabhc.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb&utm_content=main_button

180 licensed beds

★★★★★2/5CMS Five-Star overall2/5 health inspections1/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo via Google · Coliseum Nursing & Rehabilitation Center

Address

305 Marcella Road

Hampton, VA 23666

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Public record summary

What we can show you for free.

Bed capacity

180

CMS facility ID

495305

Care type

Nursing home

County

Hampton City

Facility name

Marcella Post Acute

Street address

305 MARCELLA ROAD

City / state / ZIP

Hampton, VA 23666

Phone

(757) 827-8953

Website

marcellarehabhc.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb&utm_content=main_button

About this facility — Marcella Post Acute

Marcella Post Acute is a Medicare/Medicaid-certified skilled nursing facility in Hampton, Virginia. It is licensed for 180 beds — well above the median for skilled nursing facilities in Virginia (117 beds).

It is one of 20 senior care facilities in Hampton and 289 skilled nursing facilities across Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Marcella Post Acute 60 times across 8 inspections in the last three years, including 3 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

For profit - Corporation

Regulatory standing

Licensed / certified since

1996-03-01

CMS overall rating

2 of 5 stars

Health deficiencies

26 at the last standard inspection

Federal fines

None on record

Last standard inspection

2021-10-28

Nurse staffing

3.1 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$337 per day (≈ $10,240/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

58% Medicaid · 5% Medicare · 37% private/other

Occupancy

72% (fiscal year 2023)

Vs. state median

16% below the VA median of $401/day — full state cost breakdown

Services & coverage

Licensed beds

180

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.

2026-05-20Health inspectionComplaint-triggered15 citations

F-0550

D · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2026-06-30

F-0584

D · No harm foundFrom a complaint

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2026-06-30

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

F-0628

D · No harm foundFrom a complaint

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Corrected 2026-06-30

F-0677

D · No harm foundFrom a complaint

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2026-06-30

F-0684

E · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-06-30

F-0697

G · Actual harmFrom a complaint

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2026-06-30

F-0725

E · No harm foundFrom a complaint

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2026-06-30

F-0755

E · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2026-06-30

F-0802

E · No harm foundFood safetyFrom a complaint

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

Corrected 2026-06-30

F-0809

E · No harm foundFood safetyFrom a complaint

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

Corrected 2026-06-30

F-0812

E · No harm foundFood safetyFrom a complaint

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-06-30

F-0883

D · No harm foundFrom a complaint

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2026-06-30

F-0908

F · No harm foundFrom a complaint

Keep all essential equipment working safely.

Corrected 2026-06-30

F-0925

F · No harm foundFrom a complaint

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Corrected 2026-06-30

2024-05-30Health inspectionComplaint-triggered4 citations

F-0584

D · No harm foundFrom a complaint

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2024-07-14

F-0690

D · No harm foundFrom a complaint

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2024-07-14

F-0791

E · No harm foundFrom a complaint

Provide or obtain dental services for each resident.

Corrected 2024-07-14

F-0840

D · No harm foundFrom a complaint

Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

Corrected 2024-07-14

5 earlier / fire-safety inspections (41 citations)

2021-10-28Health inspection11 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2021-12-10

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2021-12-10

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2021-12-10

F-0688

D · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2021-12-10

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2021-12-10

F-0697

D · No harm found

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2021-12-10

F-0700

D · No harm found

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Corrected 2021-12-10

F-0744

D · No harm found

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Corrected 2021-12-10

F-0758

E · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2021-12-10

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2021-12-10

F-0925

F · No harm found

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Corrected 2021-12-10

2018-12-06Health inspection9 citations

F-0622

E · No harm found

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Corrected 2019-01-11

F-0623

E · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2019-01-11

F-0625

E · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2019-01-11

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2019-01-11

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2019-01-11

F-0687

D · No harm found

Provide appropriate foot care.

Corrected 2019-01-11

F-0760

E · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2019-01-11

F-0761

D · No harm found

Corrected 2019-01-11

F-0925

E · No harm found

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Corrected 2019-01-11

2017-05-18Health inspection14 citations

F-0164

D · No harm found

Keep residents' personal and medical records private and confidential.

Corrected 2017-07-02

F-0166

D · No harm found

Try to resolve each resident's complaints quickly.

Corrected 2017-07-02

F-0246

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2017-07-02

F-0252

E · No harm found

Provide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.

Corrected 2017-07-02

F-0253

E · No harm found

Provide housekeeping and maintenance services.

Corrected 2017-07-02

F-0278

D · No harm found

Ensure each resident receives an accurate assessment by a qualified health professional.

Corrected 2017-07-02

F-0309

D · No harm found

Provide necessary care and services to maintain or improve the highest well being of each resident .

Corrected 2017-07-02

F-0315

D · No harm found

Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

Corrected 2017-07-02

F-0328

D · No harm found

Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.

Corrected 2017-07-02

F-0441

D · No harm found

Have a program that investigates, controls and keeps infection from spreading.

Corrected 2017-07-02

F-0460

E · No harm found

Provide bedrooms that don't allow residents to see each other when privacy is needed.

Corrected 2017-07-02

F-0505

D · No harm found

Quickly tell the resident's doctor the results of laboratory tests.

Corrected 2017-07-02

F-0507

D · No harm found

Keep complete, dated laboratory records in the resident's file.

Corrected 2017-07-02

F-0514

D · No harm found

Keep accurate, complete and organized clinical records on each resident that meet professional standards.

Corrected 2017-07-02

2021-10-28Fire-safety inspection2 citations

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2022-02-27

K-0918

D · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2022-02-27

2017-05-18Fire-safety inspection5 citations

K-0223

D · No harm found

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Corrected 2017-10-03

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2017-10-03

K-0362

F · No harm found

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

Corrected 2017-10-03

K-0363

F · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2017-10-03

K-0919

E · No harm found

Meet requirements for the use of electrical equipment.

Corrected 2017-10-03

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 495305.

Visitor reviews

What people say on Google.

4.1156 ratings on Google

★★★★★Turner Gail · 2026-04-01 · via Google
“So far this facility is very good, the staff does an amazing job with providing my care and taking their time and patients with me. House keeping keeps the building clean and neat. Staff are very respectful. Everyone here works great together as a team. Rehab makes sure I am taking care of as well . I feel like I am getting strong so I can go home. Thank You for all you do .”

★★★★★Lyric Barnes · 2025-12-07 · via Google
“Mr. Shawntez Hill at Marcella Post Acute is exceptional. His outstanding work performance consistently goes above and beyond expectations. Shawntez doesn’t simply complete tasks—he brings quality, care, and intention to everything he does. One of his greatest strengths is his ability to make residents feel genuinely seen, heard, and valued. He approaches each individual with patience, compassion,…”

★★★★★Theresa Darden · 2026-05-07 · via Google
“Since I have been admitted into this facility I like that staff , nursing . They know how to keep you encourage when your feeling a little down. They come and ask me if I'm okay . Facility is nice and clean and they make sure it is kept clean.i am very happy of being here. Thank you for all you do with my care 😁”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

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Inspection citations — last 5 years

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The 60 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered