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Nursing homeFAID #1266

Medalion Retirement Community

1719 E BIJOU ST, COLORADO SPRINGS, CO, 80909
(719) 381-4963
ensignservices.net
60 licensed beds
★★★★★1/5CMS Five-Star overall1/5 health inspections1/5 staffing2/5 quality measuresSource: CMS Care Compare

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Public record summary

What we can show you for free.
Bed capacity
60
State license
23R219
CMS facility ID
065113
Care type
Nursing home
Facility name
Medalion Retirement Community
Legal entity
Medallion Post Acute Rehabilitation
Street address
1719 E BIJOU ST
City / state / ZIP
Colorado Springs, CO 80909
Phone
(719) 381-4963
Website
ensignservices.net
State license #
23R219

About this facility — Medalion Retirement Community

Medalion Retirement Community is a Medicare/Medicaid-certified skilled nursing facility in Colorado Springs, Colorado. It is licensed for 60 beds — below the median for skilled nursing facilities in Colorado (90 beds).

It is one of 144 senior care facilities in Colorado Springs and 210 skilled nursing facilities across Colorado. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Medalion Retirement Community 48 times across 10 inspections in the last three years, and CMS has imposed $86,723 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Operator / owner
Nancy Stokes
Parent company
The Ensign Group
Ownership type
For profit - Limited Liability company

Registered owners & officers

Bijou Health Holdings Llc
Additional disclosable party — since 2022
Burnam, Soon
Governing body · Officer — since 2024
Cook, Ronald
Governing body · Operational control · Additional disclosable party — since 2025
Ensign Services Inc
Additional disclosable party — since 2017
Jorgensen, David
Officer — since 2017
Keetch, Chad
Officer — since 2017
Port, Barry
Officer — since 2017
Shepherd, David
Governing body · Additional disclosable party — since 2022
Standard Bearer Healthcare Op Lp
Additional disclosable party — since 2022
The Ensign Group Inc
Additional disclosable party — since 2022

Regulatory standing

Federal court records
11 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
License status
Active
Licensed / certified since
1970-09-21
CMS overall rating
1 of 5 stars
Health deficiencies
16 at the last standard inspection
Federal fines
$86,723 total
Last standard inspection
2024-08-15
Nurse staffing
3.2 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$673 per day (≈ $20,460/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
58% Medicaid · 20% Medicare · 22% private/other
Occupancy
95% (fiscal year 2023)
Vs. state median
65% above the CO median of $407/day — full state cost breakdown

Services & coverage

Licensed beds
60
Licensed as
Assisted Living Residence
Medicare
Accepted
Medicaid
Accepted
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.
2026-06-16Health inspectionComplaint-triggered1 citation
F-0925
E · No harm foundFrom a complaint
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected 2026-07-10
2025-04-22Health inspectionComplaint-triggered1 citation
F-0684
G · Actual harmFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-05-14
8 earlier / fire-safety inspections (46 citations)
2025-02-13Health inspectionComplaint-triggered1 citation
F-0689
J · Immediate jeopardyFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-02-04
2024-08-15Health inspection15 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2024-09-12
F-0558
D · No harm found
Reasonably accommodate the needs and preferences of each resident.
Corrected 2024-09-12
F-0561
E · No harm found
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected 2024-09-12
F-0565
E · No harm found
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected 2024-09-12
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2024-09-12
F-0585
D · No harm found
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2024-09-12
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2024-09-12
F-0660
D · No harm found
Plan the resident's discharge to meet the resident's goals and needs.
Corrected 2024-09-12
F-0677
E · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-09-12
F-0684
G · Actual harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-09-12
F-0692
D · No harm found
Provide enough food/fluids to maintain a resident's health.
Corrected 2024-09-12
F-0760
D · No harm found
Ensure that residents are free from significant medication errors.
Corrected 2024-09-12
F-0761
E · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2024-09-12
F-0791
D · No harm found
Provide or obtain dental services for each resident.
Corrected 2024-09-12
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-09-12
2024-04-11Health inspectionComplaint-triggered1 citation
F-0689
J · Immediate jeopardyFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-04-17
2023-02-16Health inspection3 citations
F-0582
B · No harm found
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected 2023-03-10
F-0689
G · Actual harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-03-10
F-0849
D · No harm found
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected 2023-03-10
2021-10-21Health inspection4 citations
F-0550
G · Actual harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2021-11-12
F-0584
D · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2021-11-12
F-0585
G · Actual harm
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2021-11-12
F-0610
E · No harm found
Respond appropriately to all alleged violations.
Corrected 2021-11-12
2024-08-15Fire-safety inspection12 citations
K-0133
F · No harm found
Install a two-hour-resistant firewall separation.
Corrected 2024-10-15
K-0271
F · No harm found
Have exits that are accessible at all times.
Corrected 2024-10-15
K-0291
F · No harm found
Install emergency lighting that can last at least 1 1/2 hours.
Corrected 2024-10-15
K-0293
F · No harm found
Have properly located and lighted "Exit" signs.
Corrected 2024-10-15
K-0324
E · No harm found
Provide properly protected cooking facilities.
Corrected 2024-10-15
K-0343
F · No harm found
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Corrected 2024-10-15
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2024-10-15
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2024-10-15
K-0354
F · No harm found
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Corrected 2024-10-15
K-0355
E · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2024-10-15
K-0521
F · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2024-10-15
K-0923
E · No harm found
Have proper medical gas storage and administration areas.
Corrected 2024-10-15
2023-02-16Fire-safety inspection6 citations
K-0293
E · No harm found
Have properly located and lighted "Exit" signs.
Corrected 2023-05-14
K-0324
D · No harm found
Provide properly protected cooking facilities.
Corrected 2023-05-14
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2023-05-14
K-0351
D · No harm found
Install an approved automatic sprinkler system.
Corrected 2023-05-14
K-0372
F · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2023-05-14
K-0521
F · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2023-05-15
2021-10-21Fire-safety inspection4 citations
K-0293
E · No harm found
Have properly located and lighted "Exit" signs.
Corrected 2021-12-15
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2021-11-30
K-0353
D · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2021-12-05
K-0712
F · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2021-11-27

Federal penalties

2025-04-22Fine$24,382
2025-02-13Fine$12,617
2024-08-15Fine$40,905
2024-04-11Fine$8,819
Total fines$86,723
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 065113.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 48 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Federal NPI Registry (NPPES)
NPI 1366554453
Monthly federal file
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered