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Nursing homeFAID #13485

Mercy Retirement & Care Center

3431 FOOTHILL BLVD., OAKLAND, CA, 94601
(510) 534-8540
59 licensed beds
★★★★★4/5CMS Five-Star overall4/5 health inspections3/5 staffing4/5 quality measuresSource: CMS Care Compare

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Public record summary

What we can show you for free.
Bed capacity
59
State license
15600255
CMS facility ID
555189
Care type
Nursing home
Facility name
Mercy Retirement & Care Center
Street address
3431 FOOTHILL BLVD.
City / state / ZIP
Oakland, CA 94601
Phone
(510) 534-8540
State license #
15600255

About this facility — Mercy Retirement & Care Center

Mercy Retirement & Care Center is a Medicare/Medicaid-certified skilled nursing facility in Oakland, California. It is licensed for 59 beds — below the median for skilled nursing facilities in California (98 beds).

It is one of 55 senior care facilities in Oakland and 1,165 skilled nursing facilities across California. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Mercy Retirement & Care Center 49 times across 13 inspections in the last three years, including 3 food-safety citations, and CMS has imposed $16,675 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type
Non profit - Corporation

Registered owners & officers

Elder Care Alliance
Direct owner — 100% stake — since 1985
Balley, Marjorie
Officer — since 2013
Benham-dwyer, Raelynne
Managing employee — since 2022
Evitts, Robin
Officer — since 2019
Foreman, Nicole
Managing employee — since 2019
Iverson, Adriene
Officer — since 2015
Joglekar, Rahul
Director — since 2009
Katzmann, Lynn
Director — since 2012
Krueger, Mark
Managing employee — since 2016
Lyons, Blaine
Managing employee — since 2017
Mcgrath, Geraldine
Director — since 2020
Whelan, Christine
Director — since 2011

Regulatory standing

Licensed / certified since
1985-01-17
CMS overall rating
4 of 5 stars
Health deficiencies
9 at the last standard inspection
Federal fines
$16,675 total
Last standard inspection
2025-02-13
Nurse staffing
4.7 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges
$347 per day (≈ $10,550/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
31% Medicaid · 4% Medicare · 65% private/other
Occupancy
79% (fiscal year 2024)
Vs. state median
32% below the CA median of $514/day — full state cost breakdown

Services & coverage

Licensed beds
59
Licensed as
RCFE
Medicare
Accepted
Medicaid
Accepted
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.
2026-03-27Health inspectionComplaint-triggered1 citation
F-0684
E · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2026-04-28
2025-09-23Health inspectionComplaint-triggered1 citation
F-0658
D · No harm foundFrom a complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2025-09-26
10 earlier / fire-safety inspections (47 citations)
2025-08-26Health inspectionComplaint-triggered1 citation
F-0835
D · No harm foundFrom a complaint
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Corrected 2025-09-26
2025-04-24Health inspectionComplaint-triggered2 citations
F-0607
D · No harm foundFrom a complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2025-05-24
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2025-05-24
2025-02-13Health inspectionComplaint-triggered8 citations
F-0561
D · No harm foundFrom a complaint
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected 2025-03-18
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-03-18
F-0755
D · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2025-03-18
F-0756
D · No harm found
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2025-03-18
F-0759
D · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2025-03-18
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2025-03-18
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-03-18
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-03-18
2024-09-27Health inspectionComplaint-triggered1 citation
F-0684
G · Actual harmFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-10-25
2023-10-03Health inspectionComplaint-triggered1 citation
F-0626
E · No harm foundFrom a complaint
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Corrected 2023-10-04
2023-06-09Health inspection9 citations
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2023-07-21
F-0638
E · No harm found
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected 2023-07-21
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2023-07-21
F-0689
G · Actual harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-07-21
F-0692
G · Actual harm
Provide enough food/fluids to maintain a resident's health.
Corrected 2023-07-21
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2023-07-21
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2023-07-21
F-0851
C · No harm found
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Corrected 2023-07-21
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2023-07-21
2020-02-06Health inspection5 citations
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2020-03-04
F-0676
D · No harm found
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected 2020-03-04
F-0692
D · No harm found
Provide enough food/fluids to maintain a resident's health.
Corrected 2020-03-04
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2020-03-04
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2020-03-04
2025-02-13Fire-safety inspection8 citations
K-0161
D · No harm found
Use approved construction type or materials.
Corrected 2025-02-21
K-0341
D · No harm found
Install a fire alarm system that can be heard throughout the facility.
Corrected 2025-02-21
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2025-02-22
K-0353
C · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2025-03-10
K-0363
D · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2025-02-21
K-0712
C · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2025-03-05
K-0918
C · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2025-02-21
K-0929
D · No harm found
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Corrected 2025-02-21
2023-06-09Fire-safety inspection7 citations
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2023-07-12
K-0347
F · No harm found
Properly provide smoke detection systems in areas open to corridors.
Corrected 2023-07-12
K-0353
E · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2023-07-12
K-0355
D · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2023-07-12
K-0363
D · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2023-07-12
K-0712
E · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2023-07-12
K-0918
E · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2023-07-12
2020-02-06Fire-safety inspection5 citations
E-0039
D · No harm found
Conduct testing and exercise requirements.
Corrected 2020-04-07
E-0041
D · No harm found
Implement emergency and standby power systems.
Corrected 2020-04-07
K-0355
D · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2020-04-07
K-0741
D · No harm found
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Corrected 2020-04-07
K-0918
D · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2020-04-07

Federal penalties

2024-09-27Fine$16,675
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 555189.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 49 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered