Merrill Gardens At Willow Glen
The state lists 3 state inspections, 36 complaint visits, 13 citations, 13 substantiated allegations; last visit 2026-09-10. Listing last updated 2026-11-07.
Public record summary
About this facility — Merrill Gardens At Willow Glen
Merrill Gardens At Willow Glen is a licensed assisted living community in San Jose, California. It is licensed for 150 beds — well above the median for assisted living communities in California (6 beds).
It is one of 180 senior care facilities in San Jose and 8,982 assisted living communities across California. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.
This listing draws on state and federal public records, and was last updated on November 7, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.
Facility background
State inspection record
The state lists 3 state inspections, 36 complaint visits, 13 citations, 13 substantiated allegations. 3 are Type A. License status: Licensed.
License notes from the state: AGE RANGE 60 AND OVER. APPROVED FOR 150 NON-AMBULATORY, OF WHICH 15 MAY BE BEDRIDDEN. DELAYED EGRESS APPROVED. HOSPICE WAIVER APPROVED FOR 15 RESIDENTS.
Complaints (24)
| State visit | Allegation outcomes | Citations |
|---|---|---|
| 04/09/2026 | 1 unsubstantiated | None |
| 03/10/2026 | 1 substantiated, 1 unfounded | 1 Type B |
| 02/25/2026 | 4 unsubstantiated | None |
| 01/06/2026 | 2 unsubstantiated | None |
| 12/01/2025 | 1 substantiated, 5 unsubstantiated | 1 Type B |
| 08/06/2025 | 1 substantiated | 1 Type A |
| 08/04/2025 | 1 substantiated, 4 unsubstantiated, 2 unfounded | None |
| 07/14/2025 | 1 substantiated | None |
| 07/14/2025 | 1 substantiated, 3 unsubstantiated, 2 unfounded | 1 Type A |
| 07/11/2025 | 2 unsubstantiated | None |
| 07/11/2025 | 5 unsubstantiated | None |
| 06/27/2025 | 4 unfounded | None |
| 06/20/2025 | 1 unfounded | None |
| 06/06/2025 | 1 unsubstantiated, 2 unfounded | None |
| 06/06/2025 | 2 unsubstantiated | None |
| 05/07/2025 | 2 substantiated, 4 unsubstantiated, 1 unfounded | 1 Type A, 1 Type B |
| 03/13/2025 | 1 unfounded | None |
| 11/15/2024 | 1 unsubstantiated | None |
| 11/15/2024 | 1 unsubstantiated | None |
| 11/07/2024 | 2 unsubstantiated | None |
| 11/07/2024 | 4 substantiated, 2 unsubstantiated | 5 Type B |
| 07/16/2024 | 2 unsubstantiated | None |
| 07/09/2024 | 2 unsubstantiated, 3 unfounded | None |
| 06/09/2023 | 1 substantiated | 1 Type B |
Inspections (3)
| Date |
|---|
| 11/26/2025 |
| 11/27/2024 |
| 11/10/2022 |
Source: California Community Care Licensing, facility 435202807, read 2026-11-07. Type A citations involve immediate risk to residents; Type B citations could become one. Substantiated means the state found the allegation valid. See the state's record.
Verify & compare
Who to contact in California
- Licensing: California Department of Social Services, Community Care Licensing Division, Adult and Senior Care Program · Look up a license
- File a complaint: 844-538-8766 · Online
- Long-Term Care Ombudsman: 800-231-4024. A free advocate for residents and families.
- Adult Protective Services: 833-401-0832. Some states send facility cases to licensing instead. In an emergency, call 911.
- Eldercare Locator: 800-677-1116, a federal service for local aging help.
Nearest emergency hospitals
- Santa Clara Valley Medical Center, about 1.1 miles. CMS rating 2 of 5.
- Good Samaritan Hospital, about 4.3 miles. CMS rating 2 of 5.
- Kaiser Foundation Hospital-san Jose, about 7.7 miles. CMS rating 3 of 5.
Nearby facilities with inspection records
- Juliet Stephen Rest Home, San Jose, about 0.3 miles. 6 state visits on record.
- Ambrosia Senior Care, San Jose, about 0.4 miles. 8 state visits on record.
- Kingman Care Home, San Jose, about 0.4 miles. 5 state visits on record.
- The Redwoods Post-acute, San Jose, about 0.5 miles. CMS rating 3 of 5.
- Ebadat Residential Care Home # 5, San Jose, about 0.5 miles. 11 state visits on record.