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Nursing homeFAID #2223

Metro West Nursing and Rehab Center

5900 WESTGATE DRIVE, ORLANDO, FL, 32825
(407) 296-8164
southernltc.com
120 licensed beds
★★★★★4/5CMS Five-Star overall3/5 health inspections3/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo of METRO WEST NURSING AND REHAB CENTER
Photo via Google · Metro West Nursing and Rehab Center

Public record summary

What we can show you for free.
Bed capacity
120
CMS facility ID
105868
Care type
Nursing home
County
Orange
Facility name
Metro West Nursing and Rehab Center
Street address
5900 WESTGATE DRIVE
City / state / ZIP
Orlando, FL 32825
Phone
(407) 296-8164
Website
southernltc.com

About this facility — Metro West Nursing and Rehab Center

Metro West Nursing and Rehab Center is a Medicare/Medicaid-certified skilled nursing facility in Orlando, Florida. It is licensed for 120 beds — close to the median for skilled nursing facilities in Florida (120 beds).

It is one of 189 senior care facilities in Orlando and 694 skilled nursing facilities across Florida. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Metro West Nursing and Rehab Center 19 times across 7 inspections in the last three years, including 1 food-safety citation; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Sovereign Healthcare Holdings
Ownership type
For profit - Limited Liability company

Registered owners & officers

Bell, Charles
Governing body · Additional disclosable party — since 2016
Berkadia Commercial Mortgage Llc
Security-interest holder — since 2014
Britton, Mark
Operational control · Additional disclosable party — since 2023
Chery, Dawn
Governing body · Additional disclosable party — since 2017
Cronquist, Royce
Operational control · Additional disclosable party — since 2018
Fl Metro West Holdings Llc
Security-interest holder · Additional disclosable party — since 2009
Forvis Mazars Llp
Additional disclosable party — since 2025
Health Services Properties Llc
Security-interest holder · Additional disclosable party — since 2009
Kaar, Susan
Governing body · Additional disclosable party — since 2003
Kelly, Michelle
Additional disclosable party — since 2018
Mangine, John
Direct owner · Operational control · Additional disclosable party — since 2015
Melton, Donald
Operational control · Additional disclosable party — since 2009
Notermann, Brenda
Owner of a disclosable party — since 2025
Notermann, William
Operational control · Additional disclosable party — since 2025
Southern Healthcare Management Llc
Operational control · Additional disclosable party — since 2009
Sovereign Healthcare Disbursements Llc
Additional disclosable party — since 2009
Sovereign Healthcare Holdings Llc
Direct owner — since 2009
Stoutjesdijk, Wendy
Operational control · Additional disclosable party — since 2025

Regulatory standing

Licensed / certified since
1994-10-21
CMS overall rating
4 of 5 stars
Health deficiencies
6 at the last standard inspection
Federal fines
None on record
Last standard inspection
2025-08-28
Nurse staffing
3.7 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$399 per day (≈ $12,130/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
67% Medicaid · 13% Medicare · 20% private/other
Occupancy
92% (fiscal year 2023)
Vs. state median
2% below the FL median of $408/day — full state cost breakdown

Services & coverage

Licensed beds
120
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.
2025-08-28Health inspection6 citations
F-0550
E · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2025-09-28
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2025-09-28
F-0755
D · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2025-09-28
F-0790
D · No harm found
Provide routine and 24-hour emergency dental care for each resident.
Corrected 2025-09-28
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2025-09-28
F-0867
E · No harm found
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected 2025-09-28
2024-02-22Health inspectionComplaint-triggered11 citations
F-0623
E · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2024-03-22
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2024-03-22
F-0644
D · No harm found
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected 2024-03-22
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-03-22
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-03-22
F-0688
D · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2024-03-22
F-0692
D · No harm found
Provide enough food/fluids to maintain a resident's health.
Corrected 2024-03-22
F-0755
D · No harm foundFrom a complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2024-03-22
F-0759
E · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2024-03-22
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-03-22
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-03-22
1 earlier / fire-safety inspection (2 citations)
2022-05-12Health inspection2 citations
F-0640
D · No harm found
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected 2022-06-08
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2022-06-08
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 105868.

Visitor reviews

What people say on Google.
4.0138 ratings on Google
★★★★★Maldonado Mcquagge · 2026-03-01 · via Google

“I just wanted to leave a review for this facility. As an entertainer, I travel to many locations and this one in particular has a great Activities department. When we arrive, the residents are happy to see us and are ready to party. There are always amazing snack Options at the parties and the residence truly seem to enjoy being there. I rarely reach out about a facility, but I felt it was importa…”

★★★★★Adebukola Samuel Adeagbo · 2025-12-16 · via Google

“I am very pleased with activity programs at this facility. My aunt used to not participate but lately she has been going to music programs, arts and crafts and bragging on the activity staff. I am so excited my Aunt is participating, and she has found joy in meeting other residents in the wonderful programs”

★★★★★Melissa DeGuzman · 2026-01-08 · via Google

“As an ALF operator, I hold higher-than-average standards for the care of my residents, and Metro West Rehab and Nursing Home truly went above and beyond. One of my residents was hospitalized and required rehab before returning to our community. Metro West Rehab—especially their marketer, Marion—was able to accommodate a weekend admission, which is very rare and greatly appreciated. Throughout the…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 19 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered