Home›Browse›Missouri›Milan›Milan Health Care Center

Nursing homeFAID #7019

Milan Health Care Center

52435 INFIRMARY ROAD, MILAN, MO, 63556

(660) 265-4032

100 licensed beds

★★★★★1/5CMS Five-Star overall1/5 health inspections1/5 staffing3/5 quality measuresSource: CMS Care Compare

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Photo via Google · Sandi Murphy

Address

52435 Infirmary Road

Milan, MO 63556

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Public record summary

What we can show you for free.

Bed capacity

100

State license

053967

CMS facility ID

265238

Care type

Nursing home

Facility name

Milan Health Care Center

Street address

52435 INFIRMARY ROAD

City / state / ZIP

Milan, MO 63556

Phone

(660) 265-4032

State license #

053967

About this facility — Milan Health Care Center

Milan Health Care Center is a Medicare/Medicaid-certified skilled nursing facility in Milan, Missouri. It is licensed for 100 beds — close to the median for skilled nursing facilities in Missouri (97 beds).

It is one of 5 senior care facilities in Milan and 487 skilled nursing facilities across Missouri. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Milan Health Care Center 60 times across 15 inspections in the last three years, including 9 food-safety citations, and CMS has imposed $49,897 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Operator / owner

Milan Snf Opco Llc

Parent company

Reliant Care Management

Ownership type

For profit - Corporation

Administrator

Delynna Jones

Registered owners & officers

Reliant Care Investors Inc

Direct owner — 100% stake — since 2011

Destefane, Richard

Officer — since 2011

Jones, Delynna

Managing employee — since 2017

Reliant Care Management Company Llc

Operational control — since 2011

Regulatory standing

Federal court records

6 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1984-05-04

License expires

2027-12-31

CMS overall rating

1 of 5 stars

Health deficiencies

12 at the last standard inspection

Federal fines

$49,897 total

Last standard inspection

2025-03-05

Nurse staffing

2.0 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$204 per day (≈ $6,200/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

93% Medicaid · 2% Medicare · 5% private/other

Occupancy

92% (fiscal year 2023)

Vs. state median

21% below the MO median of $257/day — full state cost breakdown

Services & coverage

Licensed beds

100

Licensed as

SNF

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Monday: 9:00 AM – 4:00 PM · Tuesday: 9:00 AM – 4:00 PM · Wednesday: 9:00 AM – 12:00 PM · Thursday: 9:00 AM – 4:00 PM · Friday: 9:00 AM – 4:00 PM · Saturday: Closed · Sunday: Closed

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 9 food-safety citations on its three-year record — flagged below among the inspections.

2025-10-30Health inspectionComplaint-triggered1 citation

F-0600

G · Actual harmFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

2025-07-10Health inspectionComplaint-triggered2 citations

F-0725

E · No harm foundFrom a complaint

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2025-07-28

F-0727

F · No harm foundFrom a complaint

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Corrected 2025-07-28

13 earlier / fire-safety inspections (57 citations)

2025-05-23Health inspectionComplaint-triggered3 citations

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2025-06-21

F-0725

E · No harm foundFrom a complaint

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2025-07-28

F-0727

F · No harm foundFrom a complaint

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Corrected 2025-07-28

2025-03-05Health inspection11 citations

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2025-04-22

F-0637

E · No harm found

Assess the resident when there is a significant change in condition

Corrected 2025-04-22

F-0641

E · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2025-04-22

F-0657

E · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2025-04-22

F-0677

E · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2025-04-22

F-0688

D · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2025-04-22

F-0725

E · No harm found

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2025-04-22

F-0727

F · No harm found

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Corrected 2025-04-22

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2025-04-22

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-04-22

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-04-22

2025-01-22Health inspectionComplaint-triggered1 citation

F-0689

J · Immediate jeopardyFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-02-20

2024-10-17Health inspectionComplaint-triggered2 citations

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2024-11-15

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2024-11-15

2024-10-02Health inspectionComplaint-triggered1 citation

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-09-11

2024-05-07Health inspectionComplaint-triggered2 citations

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2024-06-14

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2024-06-14

2023-11-28Health inspectionComplaint-triggered1 citation

F-0623

D · No harm foundFrom a complaint

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2023-12-15

2023-06-13Health inspection18 citations

F-0557

E · No harm found

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Corrected 2023-07-20

F-0607

E · No harm found

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2023-07-20

F-0623

E · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2023-07-20

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2023-07-20

F-0655

E · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2023-07-20

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2023-07-20

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2023-07-20

F-0728

E · No harm found

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

Corrected 2023-07-20

F-0760

E · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2023-07-20

F-0802

F · No harm foundFood safety

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

Corrected 2023-07-20

F-0803

F · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2023-07-20

F-0804

F · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2023-07-20

F-0805

E · No harm foundFood safety

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Corrected 2023-07-20

F-0806

E · No harm foundFood safety

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Corrected 2023-07-20

F-0807

E · No harm foundFood safety

Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

Corrected 2023-07-20

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-07-20

F-0825

D · No harm found

Provide or get specialized rehabilitative services as required for a resident.

Corrected 2023-07-20

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-07-20

2019-10-09Health inspection3 citations

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2019-11-23

F-0606

E · No harm found

Not hire anyone with a finding of abuse, neglect, exploitation, or theft.

Corrected 2019-11-23

F-0679

E · No harm found

Provide activities to meet all resident's needs.

Corrected 2019-11-23

2025-03-05Fire-safety inspection5 citations

E-0037

F · No harm found

Establish staff and initial training requirements.

Corrected 2025-04-22

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2025-04-22

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2025-04-22

K-0521

E · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2025-04-22

K-0919

E · No harm found

Meet requirements for the use of electrical equipment.

Corrected 2025-04-22

2025-01-22Fire-safety inspectionComplaint-triggered1 citation

K-0741

J · Immediate jeopardyFrom a complaint

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2025-02-20

2023-06-13Fire-safety inspection5 citations

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2023-07-20

K-0281

E · No harm found

Install proper backup exit lighting.

Corrected 2023-07-20

K-0311

E · No harm found

Have an enclosure around a vertical opening shaft.

Corrected 2023-07-20

K-0324

D · No harm found

Provide properly protected cooking facilities.

Corrected 2023-07-20

K-0741

E · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2023-07-20

2019-10-09Fire-safety inspection4 citations

K-0161

E · No harm found

Use approved construction type or materials.

Corrected 2019-11-23

K-0372

E · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2019-11-23

K-0741

D · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2019-11-23

K-0911

E · No harm found

Meet requirements for the installation and maintenance of electrical systems.

Corrected 2019-11-23

Federal penalties

2025-01-22Fine$49,897

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 265238.

Visitor reviews

What people say on Google.

2.510 ratings on Google

★John · 2026-01-11 · via Google
“Hannah Davis is the best provider they got. She takes so much pride in their work. And then they terminated her Terrible facility without her. If i could 0 stars i would”

★Lorrie Border · 2025-04-15 · via Google
“Do not send your family member here. This facility does not look after the emotional or physical welfare of their residents. The quality of life is subpar, the residents are chastised if they formulate a complaint, and retaliated against in retribution. It’s a miserable existence that you wouldn’t wish on your enemies, let alone your family.”

★Christopher Pendergist · 2026-07-20 · via Google
“this place seems to be deliberately NOT open to the public during hours that visitors would normally be available to come visit family and friends.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 60 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

Unlock the full file

Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered