Home›Browse›North Carolina›Monroe›Monroe Rehabilitation Center

Nursing homeFAID #9029

Monroe Rehabilitation Center

1212 SUNSET DRIVE EAST, MONROE, NC, 28112

(704) 283-8548

southernltc.com

147 licensed beds

★★★★★2/5CMS Five-Star overall2/5 health inspections3/5 staffing3/5 quality measuresSource: CMS Care Compare

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Photo via Google · Monroe Rehabilitation Center

Address

1212 Sunset Drive East

Monroe, NC 28112

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Public record summary

What we can show you for free.

Bed capacity

147

CMS facility ID

345254

Care type

Nursing home

County

Union

Facility name

Monroe Rehabilitation Center

Street address

1212 SUNSET DRIVE EAST

City / state / ZIP

Monroe, NC 28112

Phone

(704) 283-8548

Website

southernltc.com

About this facility — Monroe Rehabilitation Center

Monroe Rehabilitation Center is a Medicare/Medicaid-certified skilled nursing facility in Monroe, North Carolina. It is licensed for 147 beds — above the median for skilled nursing facilities in North Carolina (102 beds).

It is one of 31 senior care facilities in Monroe and 420 skilled nursing facilities across North Carolina. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Monroe Rehabilitation Center 39 times across 9 inspections in the last three years, including 3 food-safety citations, and CMS has imposed $61,174 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Sovereign Healthcare Holdings

Ownership type

For profit - Limited Liability company

Registered owners & officers

Chery, Dawn

Governing body · Additional disclosable party — since 2017

Cronquist 2015 Family Tr

Indirect owner — since 2015

Cronquist, Royce

Operational control · Additional disclosable party — since 2018

Forvis Mazars Llp

Additional disclosable party — since 2025

Ghannam, Waseem

Operational control · Additional disclosable party — since 2025

Hsp Carolina, Llc

Security-interest holder · Additional disclosable party — since 2014

John J Notermann Business Tr

Indirect owner — since 2017

Kaar, Susan

Governing body · Additional disclosable party — since 2014

Karstetter, Bryce

Operational control · Additional disclosable party — since 2024

Kelly, Michelle

Operational control · Additional disclosable party — since 2018

Mangine, John

Indirect owner · Operational control · Additional disclosable party — since 2014

Melton, Donald

Operational control · Additional disclosable party — since 2014

Notermann, Brenda

Owner of a disclosable party — since 2025

Peck, Robert

Governing body · Additional disclosable party — since 2026

Sabra Health Care Reit Inc

Additional disclosable party — since 2014

Southern Healthcare Management Llc

Operational control · Additional disclosable party — since 2014

Sovereign Carolina Disbursements, Llc

Additional disclosable party — since 2014

Sovereign Carolina Holdings Llc

Direct owner — since 2014

Regulatory standing

Licensed / certified since

1986-12-30

CMS overall rating

2 of 5 stars

Health deficiencies

4 at the last standard inspection

Federal fines

$61,174 total

Last standard inspection

2026-03-19

Nurse staffing

3.6 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$375 per day (≈ $11,400/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

80% Medicaid · 5% Medicare · 15% private/other

Occupancy

76% (fiscal year 2023)

Vs. state median

1% above the NC median of $373/day — full state cost breakdown

Services & coverage

Licensed beds

147

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.

2026-03-19Health inspection1 citation

F-0565

D · No harm found

Honor the resident's right to organize and participate in resident/family groups in the facility.

Corrected 2026-04-07

2025-09-30Health inspectionComplaint-triggered3 citations

F-0600

G · Actual harmFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2025-10-01

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-09-08

F-0925

E · No harm foundFrom a complaint

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Corrected 2025-10-01

6 earlier / fire-safety inspections (35 citations)

2025-04-17Health inspectionComplaint-triggered1 citation

F-0689

J · Immediate jeopardyFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-04-10

2025-01-08Health inspectionComplaint-triggered9 citations

F-0550

D · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2025-02-10

F-0575

C · No harm found

Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.

Corrected 2025-02-10

F-0584

E · No harm foundFrom a complaint

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2025-02-10

F-0600

G · Actual harmFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2024-11-02

F-0623

B · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2025-02-10

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2025-02-10

F-0693

D · No harm found

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Corrected 2025-02-10

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2025-02-10

F-0925

D · No harm foundFrom a complaint

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Corrected 2025-02-10

2023-06-08Health inspection7 citations

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2023-07-06

F-0623

B · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2023-07-06

F-0625

B · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2023-07-06

F-0803

E · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2023-07-06

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2023-07-06

F-0805

E · No harm foundFood safety

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Corrected 2023-07-06

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2023-07-06

2026-03-19Fire-safety inspection6 citations

K-0161

D · No harm found

Use approved construction type or materials.

K-0222

D · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

K-0511

D · No harm found

Have properly installed electrical wiring and gas equipment.

K-0918

D · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

2025-01-08Fire-safety inspection5 citations

K-0211

D · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2025-04-11

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2025-04-11

K-0345

D · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2025-04-11

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-04-29

K-0918

D · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-04-29

2023-06-08Fire-safety inspection7 citations

K-0211

F · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2023-10-11

K-0351

F · No harm found

Install an approved automatic sprinkler system.

Corrected 2023-10-11

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-10-11

K-0511

E · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2023-10-11

K-0521

F · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2023-10-11

K-0914

F · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2023-10-11

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2023-10-11

Federal penalties

2025-09-30Fine$28,243

2025-04-17Fine$16,985

2025-01-22Fine$4,246

2025-01-08Fine$11,700

2025-01-22Medicare payment denial — 7 days

Total fines$61,174

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 345254.

Visitor reviews

What people say on Google.

3.998 ratings on Google

★★★★★Saroj Kathrotia · 2026-07-01 · via Google
“My dad’s name is GK. He stayed at this facility for 14 months. The staff is superb. We enjoyed working with Annie, Ben, Nikki, Angela and Yanely. Tashia was kind and fed my dad every day. The entire team on the floor was very kind. Thank you all and God bless! Best regards, Sara”

★★★★★Doug · 2026-02-20 · via Google
“Well all the staff here at Monroe Rehabilitation Center are friendly and helpful. They show a lot of concerns for my conditions and are willing to help me get better. And the food is pretty good and the portions are more than fulfilling. The therapy department here is wonderful they have bent over backwards to help me. I look forward to my stay here until I get better and return home.”

★Karen Pitz · 2026-02-21 · via Google
“My Husband was here for 10days for rehabilitation. First room the TV had no remote so the moved him to another room as they couldn't find a spare on the weekend. The food was cold most of the time,and was just stopped on plate. I had to bring him snacks and food so I new he was at least eating 1 meal a day. On a positive Note the Nursing Staff and Rehabilitation Staff where great. I hope he never …”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

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The 39 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered