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Nursing homeFAID #878

Montclair Manor Care Center

5119 Bandera St, MONTCLAIR, CA, 91763

(909) 626-1294

59 licensed beds

CMS rates Montclair Manor Care Center 4 out of 5 overall. Federal inspectors issued 35 citations across 7 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★4/5CMS Five-Star overall4/5 health inspections4/5 staffing4/5 quality measuresSource: CMS Care Compare

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Address

5119 Bandera St

Montclair, CA 91763

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Public record summary

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Bed capacity

CMS facility ID

055718

Care type

Nursing home

County

San Bernardino

Facility name

Montclair Manor Care Center

Street address

5119 Bandera St

City / state / ZIP

Montclair, CA 91763

Phone

(909) 626-1294

About this facility — Montclair Manor Care Center

Montclair Manor Care Center is a Medicare/Medicaid-certified skilled nursing facility in Montclair, California. It is licensed for 59 beds — below the median for skilled nursing facilities in California (98 beds).

It is one of 29 senior care facilities in Montclair and 1,165 skilled nursing facilities across California. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Montclair Manor Care Center 35 times across 7 inspections in the last three years, including 5 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Eva Care Group

Ownership type

For profit - Individual

Registered owners & officers

Chen, Jenq

Direct owner — 50% stake — since 2001

Chen, Tze-yun

Direct owner — 50% stake — since 2001

Narcisse, Rose

Operational control · Additional disclosable party — since 2024

Padama, John

Governing body — since 2017

Tsai, William

Operational control · Additional disclosable party — since 2012

Regulatory standing

Federal court records

5 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1973-08-01

CMS overall rating

4 of 5 stars

Health deficiencies

12 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-04-04

Nurse staffing

4.3 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$425 per day (≈ $12,920/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

77% Medicaid · 13% Medicare · 9% private/other

Occupancy

83% (fiscal year 2023)

Vs. state median

17% below the CA median of $514/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 5 food-safety citations on its three-year record — flagged below among the inspections.

2025-04-30Health inspectionComplaint-triggered1 citation

F-0573

D · No harm foundFrom a complaint

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

Corrected 2025-05-13

2025-04-04Health inspection12 citations

F-0583

D · No harm found

Keep residents' personal and medical records private and confidential.

Corrected 2025-04-28

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-04-28

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2025-04-28

F-0692

E · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2025-04-28

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2025-04-28

F-0803

E · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2025-04-28

F-0806

D · No harm foundFood safety

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Corrected 2025-04-28

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-04-28

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-04-28

F-0908

D · No harm found

Keep all essential equipment working safely.

Corrected 2025-04-28

F-0912

B · No harm found

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Corrected 2025-04-28

F-0925

F · No harm found

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Corrected 2025-04-28

5 earlier / fire-safety inspections (22 citations)

2024-04-18Health inspection4 citations

F-0756

D · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2024-05-15

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-05-15

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-05-15

F-0912

B · No harm found

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Corrected 2024-05-15

2022-10-07Health inspection10 citations

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2022-11-01

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2022-11-01

F-0688

D · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2022-11-01

F-0693

D · No harm found

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Corrected 2022-11-01

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2022-11-01

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2022-11-01

F-0814

F · No harm foundFood safety

Dispose of garbage and refuse properly.

Corrected 2022-11-01

F-0842

E · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2022-11-01

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2022-11-01

F-0912

B · No harm found

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Corrected 2022-11-01

2025-04-04Fire-safety inspection2 citations

K-0223

D · No harm found

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Corrected 2025-04-23

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-04-23

2024-04-18Fire-safety inspection1 citation

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2024-05-24

2022-10-07Fire-safety inspection5 citations

E-0030

D · No harm found

List the names and contact information of those in the facility.

Corrected 2022-10-24

E-0031

D · No harm found

Provide emergency officials' contact information.

Corrected 2022-10-24

E-0041

D · No harm found

Implement emergency and standby power systems.

Corrected 2022-10-24

K-0372

D · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2022-10-24

K-0923

D · No harm found

Have proper medical gas storage and administration areas.

Corrected 2022-10-24

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 055718.

Quality of care & staffing

How it compares in California.

Inspection citations, 3 years

More than 10% of nursing homes in the state

State median: 65

Federal fines, 3 years

No federal fines on record

State median: $0

Nurse staffing, hours per resident per day

4.3

Higher than 55% of nursing homes in the state

State median: 4.3

Nursing staff turnover, annual

48%

Higher than 82% of nursing homes in the state

State median: 36%

Resident outcomes

On 19 federal quality measures, this facility does better than the California average on 12 and worse on 3. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	8.6%	10.2%	13.5%	Better than state
Lose too much weight	0.0%	4.1%	5.1%	Better than state
With a catheter inserted and left in their bladder	0.8%	0.7%	0.7%	Worse than state
With a urinary tract infection	1.5%	1.2%	1.5%	Worse than state
Have depressive symptoms	0.0%	7.6%	13.5%	Better than state
Were physically restrained	0.0%	0.3%	0.1%	Better than state
Experiencing one or more falls with major injury	0.0%	1.6%	3.2%	Better than state
Assessed and appropriately given the pneumococcal vaccine	100.0%	98.7%	93.7%	Near state average
Ability to walk independently worsened	3.1%	8.9%	12.7%	Better than state
Received an antianxiety or hypnotic medication	11.3%	13.7%	19.5%	Better than state
Assessed and appropriately given the seasonal influenza vaccine	100.0%	97.9%	95.3%	Near state average
With pressure ulcers	2.8%	4.3%	4.5%	Better than state
With new or worsened bowel or bladder incontinence	2.9%	9.8%	18.3%	Better than state
Received an antipsychotic medication	4.0%	12.3%	15.4%	Better than state
Hospitalizations per 1000 long-stay resident days	2.79	2.21	1.81	Worse than state
Outpatient emergency department visits per 1000 long-stay resident days	0.93	1.50	1.69	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	97.6%	94.6%	82.3%	Near state average
Newly received an antipsychotic medication	1.1%	1.3%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	98.2%	93.1%	80.1%	Near state average

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0912 3 inspections. Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
F-0656 2 inspections. Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F-0812 2 inspections. Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F-0880 2 inspections. Provide and implement an infection prevention and control program.
F-0842 2 inspections. Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Verify & compare

Where to check, and what's nearby.

Who to contact in California

Licensing: California Department of Public Health, Center for Health Care Quality, Licensing and Certification
File a complaint: 844-538-8766 · Online
Long-Term Care Ombudsman: 800-231-4024. A free advocate for residents and families.
Adult Protective Services: 833-401-0832. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Montclair Hospital Medical Center, about 0.9 miles. CMS rating 3 of 5.
Chino Valley Medical Center, about 2.7 miles. CMS rating 4 of 5.
Pomona Valley Hospital Medical Center, about 3.7 miles. CMS rating 3 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Allwise Residential Home Ii, Montclair, about 0.6 miles. 4 state visits on record.
Community Extended Care Hospital of Montclair, Montclair, about 1.0 miles. CMS rating 5 of 5.
Montclair Royale Senior Living, Montclair, about 1.0 miles. 68 state visits on record.
Best Care Guest Home, Ontario, about 1.0 miles. 11 state visits on record.
Alta Vista Health Care Chendu Holding, Montclair, about 1.1 miles. 27 state visits on record.

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 35 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered