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Nursing homeFAID #7768

Neurorestorative

3980 LAKE PLACID DRIVE STE 2, RENO, NV, 89511

(702) 499-9523

36 licensed beds

CMS rates Neurorestorative 1 out of 5 overall. Federal inspectors issued 95 citations across 8 inspections in the last three years, with $68,738 in fines. Listing last updated 2026-11-06.

★★★★★1/5CMS Five-Star overall1/5 health inspections4/5 staffing4/5 quality measuresSource: CMS Care Compare

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Address

3980 Lake Placid Drive Ste 2

Reno, NV 89511

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Public record summary

What we can show you for free.

Bed capacity

CMS facility ID

295103

Care type

Nursing home

County

Washoe

Facility name

Neurorestorative

Street address

3980 LAKE PLACID DRIVE STE 2

City / state / ZIP

Reno, NV 89511

Phone

(702) 499-9523

About this facility — Neurorestorative

Neurorestorative is a Medicare/Medicaid-certified skilled nursing facility in Reno, Nevada. It is licensed for 36 beds — well below the median for skilled nursing facilities in Nevada (102 beds).

It is one of 98 senior care facilities in Reno and 66 skilled nursing facilities across Nevada. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Neurorestorative 95 times across 8 inspections in the last three years, including 5 food-safety citations, and CMS has imposed $68,738 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Neurorestorative

Ownership type

For profit - Corporation

Registered owners & officers

National Mentor Healthcare Llc

Direct owner — 100% stake — since 2008

Caremeridian Llc

Operational control — since 2008

Hewitt, Stephen

Operational control · Additional disclosable party — since 2025

Kaufman, Philip

Governing body · Director · Officer · Operational control — since 2023

Mavromatis, Michael

Operational control · Additional disclosable party — since 2015

Wenger, Lindsey

Operational control — since 2026

Regulatory standing

Federal court records

8 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

2019-04-10

CMS overall rating

1 of 5 stars

Health deficiencies

22 at the last standard inspection

Federal fines

$68,738 total

Last standard inspection

2026-05-07

Nurse staffing

8.2 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$1,215 per day (≈ $36,940/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

52% Medicaid · 10% Medicare · 38% private/other

Occupancy

83% (fiscal year 2023)

Vs. state median

122% above the NV median of $547/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 5 food-safety citations on its three-year record — flagged below among the inspections.

2026-05-07Health inspection16 citations

F-0600

D · No harm found

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2026-06-18

F-0628

F · No harm found

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Corrected 2026-06-05

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-06-18

F-0727

E · No harm found

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Corrected 2026-05-29

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2026-06-18

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2026-06-18

F-0812

D · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-05-29

F-0835

D · No harm found

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

Corrected 2026-06-18

F-0838

D · No harm found

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Corrected 2026-06-18

F-0865

F · No harm found

Have a plan that describes the process for conducting QAPI and QAA activities.

Corrected 2026-06-18

F-0868

D · No harm found

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Corrected 2026-06-18

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-06-18

F-0882

F · No harm found

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

Corrected 2026-06-18

F-0887

F · No harm found

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Corrected 2026-06-18

F-0943

D · No harm found

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

Corrected 2026-05-29

F-0949

D · No harm found

Provide behavior health training consistent with the requirements and as determined by a facility assessment.

Corrected 2026-06-18

2026-03-16Health inspectionComplaint-triggered6 citations

F-0557

D · No harm foundFrom a complaint

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Corrected 2026-04-17

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2026-04-17

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2026-04-17

F-0627

D · No harm foundFrom a complaint

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

Corrected 2026-04-17

F-0628

D · No harm foundFrom a complaint

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Corrected 2026-04-17

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2026-04-17

5 earlier / fire-safety inspections (73 citations)

2025-02-21Health inspectionComplaint-triggered24 citations

F-0582

D · No harm found

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Corrected 2025-04-07

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2025-04-07

F-0585

E · No harm found

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2025-04-07

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2025-04-07

F-0602

D · No harm foundFrom a complaint

Protect each resident from the wrongful use of the resident's belongings or money.

Corrected 2025-04-07

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2025-04-07

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2025-04-07

F-0622

D · No harm foundFrom a complaint

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Corrected 2025-04-07

F-0623

D · No harm foundFrom a complaint

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2025-04-07

F-0626

G · Actual harmFrom a complaint

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

Corrected 2025-04-07

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2025-04-07

F-0660

D · No harm foundFrom a complaint

Plan the resident's discharge to meet the resident's goals and needs.

Corrected 2025-04-07

F-0678

D · No harm found

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Corrected 2025-04-07

F-0730

D · No harm foundFrom a complaint

Observe each nurse aide's job performance and give regular training.

Corrected 2025-04-07

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2025-04-07

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2025-04-07

F-0825

D · No harm found

Provide or get specialized rehabilitative services as required for a resident.

Corrected 2025-04-07

F-0838

F · No harm found

Corrected 2025-04-07

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-04-07

F-0865

F · No harm found

Have a plan that describes the process for conducting QAPI and QAA activities.

Corrected 2025-04-07

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-04-07

F-0881

D · No harm found

Implement a program that monitors antibiotic use.

Corrected 2025-04-07

F-0943

E · No harm found

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

Corrected 2025-04-07

F-0947

D · No harm found

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Corrected 2025-04-07

2024-02-01Health inspection11 citations

F-0552

D · No harm found

Ensure that residents are fully informed and understand their health status, care and treatments.

Corrected 2024-03-22

F-0565

D · No harm found

Honor the resident's right to organize and participate in resident/family groups in the facility.

Corrected 2024-03-28

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-03-22

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-03-22

F-0700

D · No harm found

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Corrected 2024-03-22

F-0761

D · No harm found

Corrected 2024-03-22

F-0802

D · No harm foundFood safety

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

Corrected 2024-02-05

F-0803

E · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2024-03-22

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-03-22

F-0814

D · No harm foundFood safety

Dispose of garbage and refuse properly.

Corrected 2024-03-22

F-0851

D · No harm found

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

Corrected 2024-03-22

2026-05-07Fire-safety inspection6 citations

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2026-05-26

K-0511

D · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2026-06-05

K-0741

E · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2026-05-26

K-0918

E · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2026-06-05

K-0920

D · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2026-05-26

K-0923

E · No harm found

Have proper medical gas storage and administration areas.

Corrected 2026-06-05

2025-02-21Fire-safety inspection18 citations

E-0015

E · No harm found

Address subsistence needs for staff and patients.

Corrected 2025-04-07

E-0024

D · No harm found

Establish policies and procedures for volunteers.

Corrected 2025-03-24

E-0035

D · No harm found

Provide family notifications of emergency plan.

Corrected 2025-04-07

E-0037

D · No harm found

Establish staff and initial training requirements.

Corrected 2025-04-07

E-0041

E · No harm found

Implement emergency and standby power systems.

Corrected 2025-04-07

K-0291

D · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2025-04-07

K-0324

E · No harm found

Provide properly protected cooking facilities.

Corrected 2025-04-07

K-0341

F · No harm found

Install a fire alarm system that can be heard throughout the facility.

Corrected 2025-04-07

K-0345

E · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2025-04-07

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-04-07

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2025-04-07

K-0511

D · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2025-04-07

K-0521

E · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2025-04-07

K-0712

D · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2025-04-07

K-0741

F · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2025-04-07

K-0918

E · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-04-07

K-0920

D · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2025-04-07

K-0923

D · No harm found

Have proper medical gas storage and administration areas.

Corrected 2025-04-07

2024-02-01Fire-safety inspection14 citations

E-0015

F · No harm found

Address subsistence needs for staff and patients.

Corrected 2024-03-22

E-0018

D · No harm found

Establish procedures for tracking staff and patients during an emergency.

Corrected 2024-03-22

E-0024

D · No harm found

Establish policies and procedures for volunteers.

Corrected 2024-03-22

E-0025

D · No harm found

Create arrangements with other facilities to receive patients.

Corrected 2024-03-22

E-0026

D · No harm found

Establish roles under a Waiver declared by secretary.

Corrected 2024-03-22

E-0030

D · No harm found

List the names and contact information of those in the facility.

Corrected 2024-03-22

E-0034

D · No harm found

Provide a means of sharing information on occupancy/needs.

Corrected 2024-03-22

K-0293

E · No harm found

Have properly located and lighted "Exit" signs.

Corrected 2024-02-15

K-0341

E · No harm found

Install a fire alarm system that can be heard throughout the facility.

Corrected 2024-03-15

K-0345

E · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2024-03-14

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-03-22

K-0511

D · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2024-03-22

K-0741

D · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2024-02-01

K-0761

E · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2024-02-01

Federal penalties

2025-02-21Fine$68,738

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 295103.

Quality of care & staffing

How it compares in Nevada.

Inspection citations, 3 years

More than 91% of nursing homes in the state

State median: 55

Federal fines, 3 years

$68,738

More than 92% of nursing homes in the state

State median: $0

Nurse staffing, hours per resident per day

8.2

Higher than 98% of nursing homes in the state

State median: 3.9

Nursing staff turnover, annual

64%

Higher than 95% of nursing homes in the state

State median: 43%

Resident outcomes

On 16 federal quality measures, this facility does better than the Nevada average on 7 and worse on 4. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	5.8%	12.5%	13.5%	Better than state
Lose too much weight	1.3%	5.3%	5.1%	Better than state
With a catheter inserted and left in their bladder	2.3%	1.4%	0.7%	Worse than state
With a urinary tract infection	1.3%	1.8%	1.5%	Better than state
Have depressive symptoms	5.1%	5.0%	13.5%	Near state average
Were physically restrained	0.0%	0.1%	0.1%	Better than state
Experiencing one or more falls with major injury	2.7%	1.9%	3.2%	Worse than state
Assessed and appropriately given the pneumococcal vaccine	80.0%	93.7%	93.7%	Worse than state
Received an antianxiety or hypnotic medication	20.0%	21.9%	19.5%	Near state average
Assessed and appropriately given the seasonal influenza vaccine	100.0%	92.8%	95.3%	Near state average
With pressure ulcers	1.2%	5.5%	4.5%	Better than state
With new or worsened bowel or bladder incontinence	11.9%	15.5%	18.3%	Better than state
Received an antipsychotic medication	18.4%	17.1%	15.4%	Near state average

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	66.4%	85.0%	82.3%	Worse than state
Newly received an antipsychotic medication	1.1%	1.7%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	82.8%	82.5%	80.1%	Near state average

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

K-0511 3 inspections. Have properly installed electrical wiring and gas equipment.
K-0741 3 inspections. Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
F-0600 2 inspections. Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F-0628 2 inspections. Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
F-0812 2 inspections. Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F-0838 2 inspections. Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

What its owners also hold

National Mentor Healthcare Llc has an ownership stake on file at 5 nursing homes, averaging 3.4 of 5 on CMS's overall rating.

Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in Nevada

Licensing: Bureau of Health Care Quality and Compliance (HCQC), Nevada Health Authority
File a complaint: 702-668-3250 · Online
Long-Term Care Ombudsman: 888-282-1155. A free advocate for residents and families.
Adult Protective Services: 888-729-0571. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Saint Mary's Regional Medical Center, about 0.5 miles. CMS rating 4 of 5.
Renown Regional Medical Center, about 1.1 miles. CMS rating 3 of 5.
Va Sierra Nevada Healthcare System, about 1.5 miles. CMS rating 5 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Advanced Health Care of Reno, Reno, about 0.7 miles. CMS rating 5 of 5.
Rosewood Rehabilitation Center, Reno, about 1.8 miles. CMS rating 1 of 5.
Alpine Skilled Nursing and Rehabilitation Center, Reno, about 2.9 miles. CMS rating 2 of 5.
Northern Nevada State Veterans Home, Sparks, about 4.3 miles. CMS rating 4 of 5.
Alta Skilled Nursing and Rehabilitation Center, Reno, about 4.5 miles. CMS rating 2 of 5.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 95 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

Unlock the full file

Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered