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Nursing homeFAID #13363

New Horizons Care Center

1111 LANE 12, LOVELL, WY, 82431
(307) 548-5200
85 licensed beds
★★★★★3/5CMS Five-Star overall2/5 health inspections5/5 staffing4/5 quality measuresSource: CMS Care Compare

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Public record summary

What we can show you for free.
Bed capacity
85
CMS facility ID
535030
Care type
Nursing home
County
Big Horn
Facility name
New Horizons Care Center
Street address
1111 LANE 12
City / state / ZIP
Lovell, WY 82431
Phone
(307) 548-5200

About this facility — New Horizons Care Center

New Horizons Care Center is a Medicare/Medicaid-certified skilled nursing facility in Lovell, Wyoming. It is licensed for 85 beds — close to the median for skilled nursing facilities in Wyoming (81 beds).

It is one of 1 senior care facility in Lovell and 36 skilled nursing facilities across Wyoming. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited New Horizons Care Center 19 times across 9 inspections in the last three years, including 1 food-safety citation, and CMS has imposed $7,521 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type
Government - Hospital district

Registered owners & officers

Caldwell, Troy
Operational control · Additional disclosable party — since 1999
Connell, Eric
Director · Operational control · Additional disclosable party — since 2020
Crosby, Brett
Officer — since 2004
Mathews, Mary
Officer — since 2013
Morrison, Robert
Officer — since 2018
North Big Horn Hospital District
Operational control — since 2007
Simmons, Benjamin
Officer — since 2023
Winterholler, David
Director — since 2017

Regulatory standing

Licensed / certified since
1988-01-13
CMS overall rating
3 of 5 stars
Health deficiencies
6 at the last standard inspection
Federal fines
$7,521 total
Last standard inspection
2025-01-09
Nurse staffing
3.6 hours per resident per day

Services & coverage

Licensed beds
85
Medicare
Accepted
Medicaid
Accepted
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.
2026-06-10Health inspectionComplaint-triggered2 citations
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2026-06-26
F-0600
G · Actual harmFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2026-06-11
2025-04-02Health inspectionComplaint-triggered1 citation
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2025-04-17
6 earlier / fire-safety inspections (16 citations)
2025-01-09Health inspection4 citations
F-0578
D · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2025-01-30
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2025-01-30
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2025-01-30
F-0758
E · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2025-01-30
2024-08-28Health inspectionComplaint-triggered3 citations
F-0600
G · Actual harmFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-09-09
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2024-09-04
F-0656
D · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-09-04
2023-10-19Health inspection2 citations
F-0661
D · No harm found
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Corrected 2023-10-30
F-0732
B · No harm found
Post nurse staffing information every day.
Corrected 2023-10-19
2022-08-18Health inspection2 citations
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2022-09-23
F-0804
E · No harm foundFood safety
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2022-09-23
2023-10-19Fire-safety inspection3 citations
E-0004
F · No harm found
Develop and maintain an Emergency Preparedness Program (EP).
Corrected 2023-11-10
E-0039
F · No harm found
Conduct testing and exercise requirements.
Corrected 2023-12-28
K-0321
E · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2023-11-27
2022-08-18Fire-safety inspection2 citations
K-0163
E · No harm found
Install noncombustible or limited-combustible interior walls.
Corrected 2022-09-10
K-0918
E · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2022-09-29

Federal penalties

2024-08-28Fine$7,521
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 535030.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 19 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered