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Nursing homeFAID #7216

Normandy Nursing Center

7301 ST CHARLES ROCK RD, SAINT LOUIS, MO, 63133

(314) 862-0555

mgmhealthcare.com/facility/normandy-nursing-center

116 licensed beds

CMS rates Normandy Nursing Center 1 out of 5 overall. Federal inspectors issued 69 citations across 14 inspections in the last three years, with $37,665 in fines. Listing last updated 2026-11-06.

★★★★★1/5CMS Five-Star overall2/5 health inspections1/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo via Google · Normandy Nursing Center

Address

7301 St Charles Rock Rd

Saint Louis, MO 63133

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Public record summary

What we can show you for free.

Bed capacity

116

State license

052520

CMS facility ID

265578

Care type

Nursing home

Facility name

Normandy Nursing Center

Street address

7301 ST CHARLES ROCK RD

City / state / ZIP

Saint Louis, MO 63133

Phone

(314) 862-0555

Website

mgmhealthcare.com/facility/normandy-nursing-center

State license #

052520

About this facility — Normandy Nursing Center

Normandy Nursing Center is a Medicare/Medicaid-certified skilled nursing facility in Saint Louis, Missouri. It is licensed for 116 beds — above the median for skilled nursing facilities in Missouri (97 beds).

It is one of 168 senior care facilities in Saint Louis and 487 skilled nursing facilities across Missouri. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Mgm Healthcare, a group of 27 facilities on this site.

Federal inspectors have cited Normandy Nursing Center 69 times across 14 inspections in the last three years, including 5 food-safety citations, and CMS has imposed $37,665 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Operator / owner

Normandy Healthcare, Llc

Parent company

Mgm Healthcare

Ownership type

For profit - Corporation

Administrator

Laura Wunder

Registered owners & officers

Normandy Investments, Llc

Direct owner — 47% stake — since 2017

Bienstock, Judah

Director · Officer — since 2017

Wunder, Laura

Managing employee — since 2022

Regulatory standing

Federal court records

2 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1994-03-11

License expires

2027-02-28

CMS overall rating

1 of 5 stars

Health deficiencies

17 at the last standard inspection

Federal fines

$37,665 total

Last standard inspection

2025-05-16

Nurse staffing

3.4 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$278 per day (≈ $8,450/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

88% Medicaid · 7% Medicare · 5% private/other

Occupancy

74% (fiscal year 2023)

Vs. state median

8% above the MO median of $257/day — full state cost breakdown

Services & coverage

Licensed beds

116

Licensed as

SNF

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Monday: 7:00 AM – 5:00 PM · Tuesday: 7:00 AM – 5:00 PM · Wednesday: 7:00 AM – 5:00 PM · Thursday: 7:00 AM – 5:00 PM · Friday: 7:00 AM – 5:00 PM · Saturday: Closed · Sunday: Closed

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 5 food-safety citations on its three-year record — flagged below among the inspections.

2026-06-30Health inspectionComplaint-triggered2 citations

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2026-07-29

F-0689

G · Actual harmFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-07-29

2025-08-21Health inspectionComplaint-triggered1 citation

F-0658

D · No harm foundFrom a complaint

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2025-09-17

10 earlier / fire-safety inspections (66 citations)

2025-05-16Health inspectionComplaint-triggered15 citations

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2025-06-18

F-0566

D · No harm found

1) Protect residents from being forced to work at the nursing home, or 2) let residents work if they want to.

Corrected 2025-06-18

F-0600

G · Actual harmFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2025-06-18

F-0603

D · No harm found

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

Corrected 2025-06-18

F-0676

D · No harm found

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

Corrected 2025-06-18

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2025-06-18

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-06-18

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2025-06-18

F-0689

E · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-06-18

F-0698

D · No harm foundFrom a complaint

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2025-06-18

F-0759

D · No harm foundFrom a complaint

Ensure medication error rates are not 5 percent or greater.

Corrected 2025-06-18

F-0808

D · No harm foundFood safety

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

Corrected 2025-06-18

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-06-18

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-06-18

F-0921

F · No harm found

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2025-06-18

2025-02-04Health inspectionComplaint-triggered3 citations

F-0584

E · No harm foundFrom a complaint

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2025-03-12

F-0812

F · No harm foundFood safetyFrom a complaint

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-03-12

F-0925

D · No harm foundFrom a complaint

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Corrected 2025-03-12

2024-07-26Health inspectionComplaint-triggered1 citation

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2024-08-28

2024-06-11Health inspectionComplaint-triggered1 citation

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-07-10

2023-12-15Health inspectionComplaint-triggered11 citations

F-0569

E · No harm found

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

Corrected 2024-01-18

F-0577

C · No harm found

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Corrected 2024-01-18

F-0623

C · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2024-01-18

F-0625

C · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2024-01-18

F-0645

D · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2024-01-30

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2024-02-01

F-0727

E · No harm found

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Corrected 2024-02-01

F-0761

E · No harm foundFrom a complaint

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-02-01

F-0803

E · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2024-01-18

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-01-29

F-0883

E · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2024-01-31

2023-10-20Health inspectionComplaint-triggered1 citation

F-0689

J · Immediate jeopardyFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-10-14

2020-09-15Health inspection5 citations

F-0576

E · No harm found

Ensure residents have reasonable access to and privacy in their use of communication methods.

Corrected 2020-10-20

F-0658

E · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2020-10-20

F-0677

E · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2020-10-20

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2020-10-20

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2020-10-20

2025-05-16Fire-safety inspection13 citations

E-0004

F · No harm found

Develop and maintain an Emergency Preparedness Program (EP).

Corrected 2025-06-30

E-0039

F · No harm found

Conduct testing and exercise requirements.

Corrected 2025-06-30

K-0161

E · No harm found

Use approved construction type or materials.

Corrected 2025-07-02

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2025-06-30

K-0223

E · No harm found

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Corrected 2025-07-02

K-0291

F · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2025-06-30

K-0311

E · No harm found

Have an enclosure around a vertical opening shaft.

Corrected 2025-06-30

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-06-30

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2025-06-30

K-0521

F · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2025-06-30

K-0531

F · No harm found

Have elevators that firefighters can control in the event of a fire.

Corrected 2025-06-30

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2025-06-30

K-0923

E · No harm found

Have proper medical gas storage and administration areas.

Corrected 2025-06-30

2023-12-15Fire-safety inspection7 citations

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2024-01-12

K-0311

E · No harm found

Have an enclosure around a vertical opening shaft.

Corrected 2024-02-01

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-02-01

K-0372

F · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2024-02-01

K-0511

E · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2024-02-01

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2024-01-12

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2024-02-01

2020-09-15Fire-safety inspection9 citations

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2020-10-20

K-0345

E · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2020-10-20

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2020-10-20

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2020-10-20

K-0372

F · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2020-10-20

K-0374

E · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2020-10-20

K-0741

E · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2020-10-20

K-0914

F · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2020-10-20

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2020-10-20

Federal penalties

2026-06-30Fine$28,350

2023-10-20Fine$9,315

2025-05-16Medicare payment denial — 12 days

Total fines$37,665

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 265578.

Quality of care & staffing

How it compares in Missouri.

Inspection citations, 3 years

More than 70% of nursing homes in the state

State median: 50

Federal fines, 3 years

$37,665

More than 76% of nursing homes in the state

State median: $0

Nurse staffing, hours per resident per day

3.4

Higher than 53% of nursing homes in the state

State median: 3.4

Nursing staff turnover, annual

54%

Higher than 41% of nursing homes in the state

State median: 57%

Resident outcomes

On 19 federal quality measures, this facility does better than the Missouri average on 12 and worse on 5. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	5.2%	17.4%	13.5%	Better than state
Lose too much weight	0.0%	5.1%	5.1%	Better than state
With a catheter inserted and left in their bladder	0.0%	0.9%	0.7%	Better than state
With a urinary tract infection	0.0%	2.2%	1.5%	Better than state
Have depressive symptoms	97.1%	20.0%	13.5%	Worse than state
Were physically restrained	0.0%	0.0%	0.1%	Better than state
Experiencing one or more falls with major injury	0.5%	4.0%	3.2%	Better than state
Assessed and appropriately given the pneumococcal vaccine	96.8%	84.0%	93.7%	Better than state
Ability to walk independently worsened	6.7%	15.8%	12.7%	Better than state
Received an antianxiety or hypnotic medication	27.2%	25.6%	19.5%	Near state average
Assessed and appropriately given the seasonal influenza vaccine	100.0%	90.8%	95.3%	Better than state
With pressure ulcers	1.8%	4.4%	4.5%	Better than state
With new or worsened bowel or bladder incontinence	8.3%	17.1%	18.3%	Better than state
Received an antipsychotic medication	48.6%	23.5%	15.4%	Worse than state
Hospitalizations per 1000 long-stay resident days	3.23	1.98	1.81	Worse than state
Outpatient emergency department visits per 1000 long-stay resident days	2.64	2.16	1.69	Worse than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	91.8%	65.7%	82.3%	Better than state
Were rehospitalized after a nursing home admission	27.2%	25.7%	23.4%	Near state average
Had an outpatient emergency department visit	18.1%	13.4%	11.8%	Worse than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0689 3 inspections. Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F-0812 3 inspections. Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
K-0222 3 inspections. Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
K-0353 3 inspections. Inspect, test, and maintain automatic sprinkler systems.
F-0658 2 inspections. Ensure services provided by the nursing facility meet professional standards of quality.
F-0600 2 inspections. Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Verify & compare

Where to check, and what's nearby.

Who to contact in Missouri

Licensing: Missouri Department of Health and Senior Services, Section for Long-Term Care Regulation
File a complaint: 800-392-0210 · Online
Long-Term Care Ombudsman: 800-309-3282. A free advocate for residents and families.
Adult Protective Services: 800-392-0210. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Ssm Health St Mary's Hospital - St Louis, about 3.7 miles. CMS rating 3 of 5.
St Louis Childrens Hospital, about 4.1 miles.
St Louis-john Cochran Va Medical Center, about 5.3 miles. CMS rating 5 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

U-city Forest Manor, Saint Louis, about 1.1 miles. CMS rating 1 of 5.
Monarch Springs Wellness & Rehabilitation, University City, about 1.9 miles. CMS rating 2 of 5.
Amberwood Estates Nursing and Rehabilitation, Saint Louis, about 2.3 miles. CMS rating 1 of 5.
Heritage Care Center, Saint Louis, about 2.5 miles. CMS rating 1 of 5.
Delhaven Manor, Saint Louis, about 2.8 miles. CMS rating 3 of 5.

Visitor reviews

What people say on Google.

3.641 ratings on Google

★★★★★Jasmine Bell · 2025-07-19 · via Google
“I can’t say enough good things about Normandy Care Center. The staff are incredibly compassionate, attentive, and professional. From the moment you walk in, you’re met with a warm and welcoming environment. They truly go above and beyond to make residents feel comfortable and cared for, treating everyone like family. The facility is always clean, well-maintained, and peaceful. Whether it’s the nur…”

★★★★★Shaniaaa Dorsey · 2025-07-18 · via Google
“Normandy Nursing Center highly recommend nursing for its exceptional care and compassion. The staff are dedicated, friendly, and genuinely care about the residents' well-being. The facility is clean, welcoming, and provides a warm atmosphere. The level of care and support provided is outstanding, and I appreciate the attention to detail and personalized approach. If you're looking for a nursing ho…”

★★★★★Ms. Hunt · 2025-02-03 · via Google
“My son was a resident for two years at Normandy Nursing Center with Miss Laura and a wonderful crew. They worked patiently and continuously with my son to the point where he was able to move to an assisted living Facility and has now acquired and maintain skills to Get a job. I’m so glad I found miss Laura and all of her wonderful crew to help me get my son to where he needs to be. Thank you so …”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

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Ownership & corporate history

Primary tier

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Owners' other facilities

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Inspection citations — last 5 years

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The 69 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

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