Home›Browse›California›Willits›Northbrook Healthcare Center

Nursing homeFAID #1093

Northbrook Healthcare Center

64 NORTHBROOK WAY, WILLITS, CA, 95490

(707) 459-5592

70 licensed beds

CMS rates Northbrook Healthcare Center 4 out of 5 overall. Federal inspectors issued 48 citations across 9 inspections in the last three years, with $9,295 in fines. Listing last updated 2026-11-06.

★★★★★4/5CMS Five-Star overall3/5 health inspections3/5 staffing5/5 quality measuresSource: CMS Care Compare

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Address

64 Northbrook Way

Willits, CA 95490

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Public record summary

What we can show you for free.

Bed capacity

CMS facility ID

056215

Care type

Nursing home

County

Mendocino

Facility name

Northbrook Healthcare Center

Street address

64 NORTHBROOK WAY

City / state / ZIP

Willits, CA 95490

Phone

(707) 459-5592

Website

ensignservices.net

About this facility — Northbrook Healthcare Center

Northbrook Healthcare Center is a Medicare/Medicaid-certified skilled nursing facility in Willits, California. It is licensed for 70 beds — below the median for skilled nursing facilities in California (98 beds).

It is one of 4 senior care facilities in Willits and 1,165 skilled nursing facilities across California. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of The Ensign Group, a group of 347 facilities on this site.

Federal inspectors have cited Northbrook Healthcare Center 48 times across 9 inspections in the last three years, including 8 food-safety citations, and CMS has imposed $9,295 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

The Ensign Group

Ownership type

For profit - Limited Liability company

Registered owners & officers

Burnam, Soon

Officer — since 2006

Caretrust Gp Llc

Additional disclosable party — since 2001

Caretrust Reit Inc

Additional disclosable party — since 2001

Ctr Partnership Lp

Additional disclosable party — since 2001

Ensign Services Inc

Additional disclosable party — since 2001

Gamble, Shawndee

Governing body · Operational control · Additional disclosable party — since 2001

Keetch, Chad

Officer — since 2011

Port, Barry

Owner of a disclosable party — since 2025

Rao, Seema

Governing body · Operational control · Additional disclosable party — since 2024

Twomagnets Llc

Operational control · Additional disclosable party — since 2002

Willits Health Holdings Llc

Additional disclosable party — since 2001

Willits, Adam

Officer — since 2024

Regulatory standing

Federal court records

11 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1973-04-01

CMS overall rating

4 of 5 stars

Health deficiencies

9 at the last standard inspection

Federal fines

$9,295 total

Last standard inspection

2026-01-30

Nurse staffing

4.1 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$485 per day (≈ $14,740/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

76% Medicaid · 17% Medicare · 7% private/other

Occupancy

51% (fiscal year 2023)

Vs. state median

6% below the CA median of $514/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 8 food-safety citations on its three-year record — flagged below among the inspections.

2026-07-20Health inspectionComplaint-triggered1 citation

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2026-08-03

2026-01-30Health inspection7 citations

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2026-02-26

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2026-02-26

F-0804

F · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2026-02-26

F-0806

E · No harm foundFood safety

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Corrected 2026-02-26

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-02-26

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-02-26

F-0925

F · No harm found

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Corrected 2026-02-26

7 earlier / fire-safety inspections (40 citations)

2025-12-29Health inspectionComplaint-triggered1 citation

F-0755

E · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2026-01-16

2025-04-10Health inspection2 citations

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2025-05-02

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-05-02

2025-03-05Health inspectionComplaint-triggered1 citation

F-0604

G · Actual harmFrom a complaint

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Corrected 2025-03-27

2023-03-27Health inspection14 citations

F-0609

D · No harm found

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2023-05-01

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2023-05-01

F-0755

E · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2023-05-01

F-0761

F · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2023-05-01

F-0801

F · No harm foundFood safety

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

Corrected 2023-05-01

F-0802

F · No harm foundFood safety

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

Corrected 2023-05-01

F-0803

F · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2023-05-01

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2023-05-01

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-05-01

F-0847

D · No harm found

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

Corrected 2023-05-01

F-0865

E · No harm found

Have a plan that describes the process for conducting QAPI and QAA activities.

Corrected 2023-05-01

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-05-01

F-0882

F · No harm found

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

Corrected 2023-05-01

F-0919

F · No harm found

Make sure that a working call system is available in each resident's bathroom and bathing area.

Corrected 2023-05-01

2026-01-30Fire-safety inspection8 citations

K-0221

D · No harm found

Provide rooms that can be unlocked from inside without a key.

Corrected 2026-02-11

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2026-02-11

K-0712

C · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2026-02-11

K-0761

F · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2026-02-11

K-0914

F · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2026-02-11

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2026-02-11

K-0919

D · No harm found

Meet requirements for the use of electrical equipment.

Corrected 2026-02-11

K-0920

D · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2026-02-11

2025-04-10Fire-safety inspection7 citations

E-0030

E · No harm found

List the names and contact information of those in the facility.

Corrected 2025-04-22

E-0039

C · No harm found

Conduct testing and exercise requirements.

Corrected 2025-05-02

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2025-04-21

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2025-04-22

K-0374

F · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2025-04-29

K-0919

D · No harm found

Meet requirements for the use of electrical equipment.

Corrected 2025-04-21

K-0920

D · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2025-04-21

2023-03-27Fire-safety inspection7 citations

K-0291

D · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2023-04-28

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2023-04-28

K-0345

D · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2023-04-28

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2023-04-28

K-0712

D · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2023-04-28

K-0918

E · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2023-04-28

K-0921

D · No harm found

Ensure that testing and maintenance of electrical equipment is performed.

Corrected 2023-04-28

Federal penalties

2025-03-05Fine$9,295

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 056215.

Quality of care & staffing

How it compares in California.

Inspection citations, 3 years

More than 24% of nursing homes in the state

State median: 65

Federal fines, 3 years

$9,295

More than 67% of nursing homes in the state

State median: $0

Nurse staffing, hours per resident per day

4.1

Higher than 36% of nursing homes in the state

State median: 4.3

Nursing staff turnover, annual

46%

Higher than 79% of nursing homes in the state

State median: 36%

Resident outcomes

On 21 federal quality measures, this facility does better than the California average on 9 and worse on 7. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	6.9%	10.2%	13.5%	Better than state
Lose too much weight	4.9%	4.1%	5.1%	Worse than state
With a catheter inserted and left in their bladder	1.7%	0.7%	0.7%	Worse than state
With a urinary tract infection	0.0%	1.2%	1.5%	Better than state
Have depressive symptoms	17.9%	7.6%	13.5%	Worse than state
Were physically restrained	0.0%	0.3%	0.1%	Better than state
Experiencing one or more falls with major injury	1.9%	1.6%	3.2%	Worse than state
Assessed and appropriately given the pneumococcal vaccine	100.0%	98.7%	93.7%	Near state average
Ability to walk independently worsened	13.1%	8.9%	12.7%	Worse than state
Received an antianxiety or hypnotic medication	12.7%	13.7%	19.5%	Near state average
Assessed and appropriately given the seasonal influenza vaccine	96.4%	97.9%	95.3%	Near state average
With pressure ulcers	0.9%	4.3%	4.5%	Better than state
With new or worsened bowel or bladder incontinence	19.0%	9.8%	18.3%	Worse than state
Received an antipsychotic medication	23.0%	12.3%	15.4%	Worse than state
Hospitalizations per 1000 long-stay resident days	0.17	2.21	1.81	Better than state
Outpatient emergency department visits per 1000 long-stay resident days	0.86	1.50	1.69	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	100.0%	94.6%	82.3%	Near state average
Newly received an antipsychotic medication	0.0%	1.3%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	98.6%	93.1%	80.1%	Near state average
Were rehospitalized after a nursing home admission	11.8%	22.6%	23.4%	Better than state
Had an outpatient emergency department visit	8.4%	11.1%	11.8%	Better than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

K-0363 3 inspections. Install corridor and hallway doors that block smoke.
F-0609 2 inspections. Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F-0804 2 inspections. Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
F-0812 2 inspections. Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F-0880 2 inspections. Provide and implement an infection prevention and control program.
K-0712 2 inspections. Have simulated fire drills held at unexpected times.

Verify & compare

Where to check, and what's nearby.

Who to contact in California

Licensing: California Department of Public Health, Center for Health Care Quality, Licensing and Certification
File a complaint: 844-538-8766 · Online
Long-Term Care Ombudsman: 800-231-4024. A free advocate for residents and families.
Adult Protective Services: 833-401-0832. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Adventist Health Ukiah Valley, about 20 miles. CMS rating 4 of 5.
Adventist Health Mendocino Coast, about 24 miles. CMS rating 3 of 5.
Sutter Lakeside Hospital, about 32 miles. CMS rating 4 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Holy Spirit Residential Care Home-iii, Willits, about 2.2 miles. 5 state visits on record.
Victoria Manor, Willits, about 2.3 miles. 6 state visits on record.
Holy Spirit Residential Care Home, Ukiah, about 19 miles. 6 state visits on record.
Dalistan Care Home Ii, Ukiah, about 20 miles. 5 state visits on record.
Observatory Care Home, Ukiah, about 21 miles. 6 state visits on record.

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 48 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered