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Nursing homeFAID #3374

Norwood Crossing

6016 NORTH NINA AVENUE, CHICAGO, IL, 60631

(773) 631-4856

www.norwoodcrossing.org

131 licensed beds

CMS rates Norwood Crossing 2 out of 5 overall. Federal inspectors issued 37 citations across 13 inspections in the last three years, with $40,474 in fines. Listing last updated 2026-11-06.

★★★★★2/5CMS Five-Star overall2/5 health inspections4/5 staffing3/5 quality measuresSource: CMS Care Compare

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Photo via Google · Norwood Life Society

Address

6016 North Nina Avenue

Chicago, IL 60631

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Public record summary

What we can show you for free.

Bed capacity

131

CMS facility ID

145974

Care type

Nursing home

County

Cook

Facility name

Norwood Crossing

Street address

6016 NORTH NINA AVENUE

City / state / ZIP

Chicago, IL 60631

Phone

(773) 631-4856

Website

www.norwoodcrossing.org

About this facility — Norwood Crossing

Norwood Crossing is a Medicare/Medicaid-certified skilled nursing facility in Chicago, Illinois. It is licensed for 131 beds — above the median for skilled nursing facilities in Illinois (112 beds).

It is one of 145 senior care facilities in Chicago and 667 skilled nursing facilities across Illinois. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Norwood Crossing 37 times across 13 inspections in the last three years, including 3 food-safety citations, and CMS has imposed $40,474 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

Non profit - Corporation

Registered owners & officers

Benjamin, Fred

Director — since 2025

Brame, Richard

Director — since 2025

D'souza, Godwin

Operational control · Additional disclosable party — since 2019

Matheny, Cynthia

Operational control · Additional disclosable party — since 2025

Norwood Life Care Society

Direct owner · Additional disclosable party — since 2006

Oakdale Seniors Alliance Llc

Operational control · Additional disclosable party — since 2025

Raposo, Manuel

Director — since 2025

Taylor, Richard

Operational control · Additional disclosable party — since 2026

Regulatory standing

Licensed / certified since

1998-09-15

CMS overall rating

2 of 5 stars

Health deficiencies

16 at the last standard inspection

Federal fines

$40,474 total

Last standard inspection

2025-07-25

Nurse staffing

4.5 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$490 per day (≈ $14,900/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

47% Medicaid · 19% Medicare · 33% private/other

Occupancy

89% (fiscal year 2023)

Vs. state median

43% above the IL median of $342/day — full state cost breakdown

Services & coverage

Licensed beds

131

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.

2026-07-28Health inspectionComplaint-triggered2 citations

F-0573

D · No harm foundFrom a complaint

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

Corrected 2026-09-01

F-0880

F · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2026-09-01

2026-07-08Health inspectionComplaint-triggered2 citations

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2026-08-14

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2026-07-30

8 earlier / fire-safety inspections (33 citations)

2026-05-02Health inspectionComplaint-triggered3 citations

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2026-06-19

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2026-06-19

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2026-06-19

2026-04-02Health inspectionComplaint-triggered2 citations

F-0689

G · Actual harmFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-04-16

F-0925

F · No harm foundFrom a complaint

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Corrected 2026-04-16

2025-07-25Health inspection7 citations

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2025-08-15

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-08-15

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2025-08-15

F-0689

E · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-08-15

F-0755

E · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2025-08-15

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2025-08-15

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-08-15

2025-02-26Health inspectionComplaint-triggered1 citation

F-0761

E · No harm foundFrom a complaint

Corrected 2025-02-27

2025-02-20Health inspectionComplaint-triggered3 citations

F-0550

D · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2025-02-24

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-02-24

F-0812

F · No harm foundFood safetyFrom a complaint

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-02-24

2025-01-26Health inspectionComplaint-triggered1 citation

F-0689

G · Actual harmFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-02-11

2024-06-14Health inspection10 citations

F-0554

D · No harm found

Allow residents to self-administer drugs if determined clinically appropriate.

Corrected 2024-07-05

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2024-07-05

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-07-05

F-0686

E · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2024-07-05

F-0688

D · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2024-07-05

F-0692

G · Actual harm

Provide enough food/fluids to maintain a resident's health.

Corrected 2024-07-05

F-0695

E · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-07-05

F-0761

E · No harm found

Corrected 2024-07-05

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-07-05

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-07-05

2023-08-11Health inspection6 citations

F-0550

E · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2023-08-21

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2023-08-21

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2023-08-21

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2023-08-21

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-08-21

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-08-21

Federal penalties

2025-01-26Fine$12,628

2024-06-14Fine$27,846

2026-04-02Medicare payment denial — 52 days

2025-01-26Medicare payment denial — 9 days

Total fines$40,474

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 145974.

Quality of care & staffing

How it compares in Illinois.

Inspection citations, 3 years

More than 29% of nursing homes in the state

State median: 50

Federal fines, 3 years

$40,474

More than 48% of nursing homes in the state

State median: $45,080

Nurse staffing, hours per resident per day

4.5

Higher than 90% of nursing homes in the state

State median: 3.3

Nursing staff turnover, annual

60%

Higher than 86% of nursing homes in the state

State median: 44%

Resident outcomes

On 21 federal quality measures, this facility does better than the Illinois average on 10 and worse on 5. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	14.6%	13.0%	13.5%	Worse than state
Lose too much weight	5.4%	6.1%	5.1%	Better than state
With a catheter inserted and left in their bladder	0.8%	0.8%	0.7%	Near state average
With a urinary tract infection	1.2%	1.5%	1.5%	Better than state
Have depressive symptoms	2.1%	55.9%	13.5%	Better than state
Were physically restrained	0.0%	0.1%	0.1%	Better than state
Experiencing one or more falls with major injury	2.7%	3.0%	3.2%	Near state average
Assessed and appropriately given the pneumococcal vaccine	97.5%	90.5%	93.7%	Near state average
Ability to walk independently worsened	8.1%	12.8%	12.7%	Better than state
Received an antianxiety or hypnotic medication	16.5%	18.4%	19.5%	Better than state
Assessed and appropriately given the seasonal influenza vaccine	100.0%	91.7%	95.3%	Near state average
With pressure ulcers	6.5%	4.8%	4.5%	Worse than state
With new or worsened bowel or bladder incontinence	36.4%	19.8%	18.3%	Worse than state
Received an antipsychotic medication	25.3%	21.7%	15.4%	Worse than state
Hospitalizations per 1000 long-stay resident days	3.35	1.96	1.81	Worse than state
Outpatient emergency department visits per 1000 long-stay resident days	1.13	2.10	1.69	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	65.9%	70.0%	82.3%	Near state average
Newly received an antipsychotic medication	1.4%	2.2%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	61.5%	63.2%	80.1%	Near state average
Were rehospitalized after a nursing home admission	22.6%	25.6%	23.4%	Better than state
Had an outpatient emergency department visit	7.6%	13.5%	11.8%	Better than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0880 4 inspections. Provide and implement an infection prevention and control program.
F-0689 3 inspections. Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F-0686 3 inspections. Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F-0761 3 inspections. Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F-0812 3 inspections. Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F-0600 2 inspections. Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Verify & compare

Where to check, and what's nearby.

Who to contact in Illinois

Licensing: Illinois Department of Public Health, Division of Assisted Living
File a complaint: 800-252-4343 · Online
Long-Term Care Ombudsman: 800-252-8966. A free advocate for residents and families.
Adult Protective Services: 866-800-1409. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Amita Health Resurrection Medical Center, about 0.7 miles. CMS rating 3 of 5.
Community First Medical Center, about 3.5 miles. CMS rating 2 of 5.
Loyola Gottlieb Memorial Hospital, about 6.1 miles. CMS rating 3 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Norwood Crossing, Chicago, less than 0.1 miles. 6 state visits on record.
Alden Estates of Northmoor, Chicago, about 0.6 miles. CMS rating 4 of 5.
Ascension Resurrection Life, Chicago, about 0.6 miles. CMS rating 3 of 5.
Glen Saint Andrew Living Community, Niles, about 1.2 miles. 12 state visits on record.
Celebrate Senior Living Niles, Niles, about 1.2 miles. CMS rating 4 of 5.

Visitor reviews

What people say on Google.

3.324 ratings on Google

★★★★★Ammo Clip · 2017-07-12 · via Google
“A very unique place for retirement. The staff here is Simply Amazing Juan Terrence luke Mike and as for management Debbie is amazing the nicest person I've ever met.”

★★★MK Vazquez · 2024-09-15 · via Google
“Very good first impression of facilities. Haven’t been in the Long Term care section yet. But hopeful. A note to family caregivers, please be involved in the care of your loved one. Do the most you can to make your family member happy and healthy. I once gave my grandmother a bath at the facility where she was staying. If you see something that needs attention, by all means take it to the adm…”

★M. Luna · 2024-07-27 · via Google
“There is a lot of hype about Norwood Crossing but that is only for the newer Assisted Living section which those are most of the pictures shown in all the brochures and on the web-NOT for the skilled section. My father with dementia fractured his hip and needed short term rehab care. We chose Norwood Crossing because it is close to our home and the Norwood Park area apparently has a great reputati…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

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Inspection citations — last 5 years

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The 37 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered