Nursing homeFAID #10070
Norwood Towers Post-acute
★★★★★2/5CMS Five-Star overall1/5 health inspections1/5 staffing5/5 quality measuresSource: CMS Care Compare
Photo via Google · Norwood Towers Post-Acute
Public record summary
What we can show you for free.
Bed capacity
120
CMS facility ID
366238
Care type
Nursing home
County
Hamilton
Facility name
Norwood Towers Post-acute
Street address
1500 SHERMAN AVENUE
City / state / ZIP
Cincinnati, OH 45212
Phone
(513) 631-6800
Website
About this facility — Norwood Towers Post-acute
Norwood Towers Post-acute is a Medicare/Medicaid-certified skilled nursing facility in Cincinnati, Ohio. It is licensed for 120 beds — above the median for skilled nursing facilities in Ohio (86 beds).
It is one of 183 senior care facilities in Cincinnati and 922 skilled nursing facilities across Ohio. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.
Federal inspectors have cited Norwood Towers Post-acute 78 times across 10 inspections in the last three years, including 2 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.
This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.
Facility background
What the public record shows.
Ownership & operator
Parent company
Pacs Group
Ownership type
For profit - Limited Liability company
Registered owners & officers
Apt, Frederick
Officer — since 2024
Banks, Ugola
Managing employee — since 2024
Bullock, Andrew
Managing employee — since 2022
Hancock, Mark
Officer — since 2024
Jergensen, Joshua
Officer — since 2024
Mitchell, John
Officer — since 2024
Regulatory standing
Federal court records
6 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
2002-04-26
CMS overall rating
2 of 5 stars
Health deficiencies
22 at the last standard inspection
Federal fines
None on record
Last standard inspection
2025-12-16
Nurse staffing
3.1 hours per resident per day
Cost & payer profile (FY2023 cost report)
Average billed charges
$366 per day (≈ $11,130/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
30% Medicaid · 3% Medicare · 67% private/other
Occupancy
80% (fiscal year 2023)
Vs. state median
1% above the OH median of $364/day — full state cost breakdown
Services & coverage
Licensed beds
120
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Monday: 9:00 AM – 5:00 PM · Tuesday: 9:00 AM – 5:00 PM · Wednesday: 9:00 AM – 5:00 PM · Thursday: 9:00 AM – 5:00 PM · Friday: 9:00 AM – 5:00 PM · Saturday: Closed · Sunday: Closed
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.
Inspection record
Every citation, dated and graded.
Kitchen & food safety
Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.
2026-02-26Health inspectionComplaint-triggered1 citation
F-0760
D · No harm foundFrom a complaint
Ensure that residents are free from significant medication errors.
2026-02-11Health inspectionComplaint-triggered7 citations
F-0561
D · No harm foundFrom a complaint
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected 2026-03-02
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2026-03-02
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2026-03-02
F-0603
D · No harm foundFrom a complaint
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Corrected 2026-03-02
F-0607
D · No harm foundFrom a complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2026-03-02
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2026-03-02
F-0610
D · No harm foundFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2026-03-02
7 earlier / fire-safety inspections (70 citations)
2025-12-16Health inspectionComplaint-triggered14 citations
F-0550
D · No harm foundFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2026-02-11
F-0580
D · No harm found
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2026-03-02
F-0585
F · No harm foundFrom a complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2026-02-11
F-0637
D · No harm found
Assess the resident when there is a significant change in condition
Corrected 2026-02-11
F-0644
D · No harm found
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected 2026-02-11
F-0646
D · No harm found
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Corrected 2026-02-11
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2026-02-11
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2026-02-11
F-0697
G · Actual harmFrom a complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2026-02-11
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2026-02-11
F-0803
F · No harm foundFood safety
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2026-02-11
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2026-02-11
F-0919
D · No harm found
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected 2026-02-11
F-0921
E · No harm foundFrom a complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected 2026-02-11
2024-06-27Health inspection4 citations
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-07-12
F-0689
E · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-07-12
F-0756
D · No harm found
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2024-07-12
F-0761
E · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2024-07-12
2021-05-27Health inspection11 citations
F-0565
E · No harm found
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected 2021-08-17
F-0570
E · No harm found
Assure the security of all personal funds of residents deposited with the facility.
Corrected 2021-08-17
F-0578
D · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2021-08-17
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2021-08-17
F-0625
E · No harm found
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2021-08-17
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2021-08-17
F-0688
D · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2021-08-17
F-0730
D · No harm found
Observe each nurse aide's job performance and give regular training.
Corrected 2021-08-17
F-0740
D · No harm found
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected 2021-08-17
F-0758
E · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2021-08-17
F-0880
F · No harm found
Provide and implement an infection prevention and control program.
Corrected 2021-08-17
2026-02-11Fire-safety inspectionComplaint-triggered1 citation
K-0741
E · No harm foundFrom a complaint
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Corrected 2026-03-02
2025-12-16Fire-safety inspection7 citations
K-0293
F · No harm found
Have properly located and lighted "Exit" signs.
Corrected 2026-02-11
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2026-02-11
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2026-02-11
K-0541
E · No harm found
Install properly constructed and protected linen or trash chutes.
Corrected 2026-03-18
K-0711
F · No harm found
Provide a written emergency evacuation plan.
Corrected 2026-02-11
K-0712
F · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2026-02-11
K-0741
E · No harm found
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Corrected 2026-03-02
2024-06-27Fire-safety inspection20 citations
K-0211
E · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2024-08-05
K-0222
E · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2024-08-05
K-0223
E · No harm found
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Corrected 2024-08-05
K-0311
E · No harm found
Have an enclosure around a vertical opening shaft.
Corrected 2024-08-05
K-0321
F · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2024-08-05
K-0324
F · No harm found
Provide properly protected cooking facilities.
Corrected 2024-08-05
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2024-08-05
K-0346
F · No harm found
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Corrected 2024-08-05
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2024-08-05
K-0354
F · No harm found
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Corrected 2024-08-05
K-0363
E · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2024-08-05
K-0372
E · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2024-08-05
K-0511
E · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2024-08-05
K-0521
F · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2024-08-05
K-0741
E · No harm found
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Corrected 2024-08-05
K-0753
E · No harm found
Have restrictions on the use of highly flammable decorations.
Corrected 2024-08-05
K-0761
F · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2024-08-05
K-0781
E · No harm found
Have restrictions on the use of portable space heaters.
Corrected 2024-08-05
K-0912
F · No harm found
Have power receptacles that are properly grounded.
Corrected 2024-08-05
K-0920
E · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2024-08-05
2021-05-27Fire-safety inspection13 citations
K-0222
F · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2021-08-24
K-0311
F · No harm found
Have an enclosure around a vertical opening shaft.
Corrected 2021-08-17
K-0321
E · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2021-08-24
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2021-08-24
K-0355
E · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2021-08-17
K-0363
F · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2021-08-17
K-0372
F · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2021-08-17
K-0511
E · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2021-08-17
K-0521
F · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2021-08-24
K-0741
E · No harm found
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Corrected 2021-08-17
K-0761
F · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2021-08-24
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2021-08-17
K-0923
E · No harm found
Have proper medical gas storage and administration areas.
Corrected 2021-08-17
Federal penalties
2025-12-16Medicare payment denial — 53 days
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 366238.
Visitor reviews
What people say on Google.
3.0★★★★★49 ratings on Google
★Alexis McGuire · 2026-06-14 · via Google“If I could give Norwood Towers zero stars, I would. Based on my experience, this facility is one of the worst places I have ever encountered. The conditions were unacceptable. I observed what appeared to be roaches and bedbugs, and the rooms and bedding did not seem to be cleaned regularly. The odor throughout the building was overwhelming and concerning. The level of care was extremely disappoin…”
★maya johnson · 2026-03-06 · via Google“One of the most unprofessional nursing homes I’ve ever in my entire life witnessed. These people who work here are extremely ignorant, rude, disgusting human beings! They treat the residents like garbage! They make their residents feel like simple task is ruining there entire day. They leave people in there diapers for hours unattended! A few weeks ago at my store right down the street I had an ol…”
★R. Peña · 2025-12-25 · via Google“You can guarantee that Norwood Towers will do [he absolute bare minimum required by law to ensure your care. Call buttons go unanswered. Staff sleeps regularly during shifts. If you're trying to loose weight then this is the place for you. Trays aren't enough to fill a 5 year old much less a grown adult ensuring your days are filled with hunger.”
Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google
Inside your report
What unlocks when you order.
Ownership & corporate history
Primary tierPrior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more
Inspection citations — last 5 years
LockedThe 78 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.
Civil & criminal lawsuits
Advanced tier onlyActive civil suits
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Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
Original records
Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered