Nursing homeFAID #2791

Nuuanu Hale

2900 PALI HIGHWAY, HONOLULU, HI, 96817

(808) 595-6311

75 licensed beds

CMS rates Nuuanu Hale 3 out of 5 overall. Federal inspectors issued 72 citations across 11 inspections in the last three years, with $27,310 in fines. Listing last updated 2026-11-06.

★★★★★3/5CMS Five-Star overall2/5 health inspections4/5 staffing5/5 quality measuresSource: CMS Care Compare

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Address

2900 Pali Highway

Honolulu, HI 96817

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Public record summary

What we can show you for free.

Bed capacity

CMS facility ID

125024

Care type

Nursing home

County

Honolulu

Facility name

Nuuanu Hale

Street address

2900 PALI HIGHWAY

City / state / ZIP

Honolulu, HI 96817

Phone

(808) 595-6311

About this facility — Nuuanu Hale

Nuuanu Hale is a Medicare/Medicaid-certified skilled nursing facility in Honolulu, Hawaii. It is licensed for 75 beds — below the median for skilled nursing facilities in Hawaii (94 beds).

It is one of 57 senior care facilities in Honolulu and 43 skilled nursing facilities across Hawaii. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Nuuanu Hale 72 times across 11 inspections in the last three years, including 2 food-safety citations, and CMS has imposed $27,310 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

For profit - Corporation

Registered owners & officers

New Family Health, Inc.

Direct owner — 100% stake — since 2020

Cabreros, Jane

Operational control · Additional disclosable party — since 2023

Kop, Arnold

Operational control · Additional disclosable party — since 2025

Lau, Gayle

Director · Officer · Operational control · Additional disclosable party — since 2024

Miyawaki, Edison

Indirect owner · Director · Officer — since 2020

Sallie Y. Miyawaki Trust

Indirect owner — since 2020

Regulatory standing

Licensed / certified since

1975-06-16

CMS overall rating

3 of 5 stars

Health deficiencies

14 at the last standard inspection

Federal fines

$27,310 total

Last standard inspection

2026-02-27

Nurse staffing

3.5 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$397 per day (≈ $12,070/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

63% Medicaid · 5% Medicare · 32% private/other

Occupancy

92% (fiscal year 2023)

Vs. state median

32% below the HI median of $585/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.

2026-02-27Health inspectionComplaint-triggered14 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2026-04-20

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2026-04-20

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2026-04-20

F-0628

E · No harm found

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Corrected 2026-04-20

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2026-04-20

F-0688

D · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2026-04-20

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2026-04-20

F-0700

D · No harm found

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Corrected 2026-04-20

F-0726

D · No harm foundFrom a complaint

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2026-04-20

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2026-04-20

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-04-20

F-0880

F · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2026-04-20

F-0908

E · No harm found

Keep all essential equipment working safely.

Corrected 2026-04-20

F-0909

D · No harm found

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Corrected 2026-04-20

2025-03-28Health inspectionComplaint-triggered1 citation

F-0660

D · No harm foundFrom a complaint

Plan the resident's discharge to meet the resident's goals and needs.

Corrected 2025-04-26

6 earlier / fire-safety inspections (57 citations)

2025-02-06Health inspection16 citations

F-0561

D · No harm found

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Corrected 2025-03-21

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2025-03-28

F-0623

E · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2025-03-28

F-0625

D · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2025-03-28

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2025-03-28

F-0656

E · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-03-28

F-0657

E · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2025-03-28

F-0676

D · No harm found

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

Corrected 2025-03-28

F-0679

D · No harm found

Provide activities to meet all resident's needs.

Corrected 2025-03-28

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-03-28

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2025-03-28

F-0688

D · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2025-03-28

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2025-03-28

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2025-03-28

F-0761

D · No harm found

Corrected 2025-03-28

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-03-28

2024-11-07Health inspectionComplaint-triggered1 citation

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-12-09

2024-03-08Health inspectionComplaint-triggered2 citations

F-0550

D · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-04-01

F-0689

G · Actual harmFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-04-01

2024-01-26Health inspectionComplaint-triggered22 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-03-12

F-0577

F · No harm found

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Corrected 2024-03-11

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2024-03-11

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2024-03-11

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2024-03-12

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2024-03-11

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-03-11

F-0688

D · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2024-03-11

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-03-11

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2024-03-11

F-0693

D · No harm found

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Corrected 2024-03-11

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-03-11

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2024-03-11

F-0727

F · No harm found

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Corrected 2024-03-11

F-0756

E · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2024-03-12

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2024-03-11

F-0758

D · No harm found

Corrected 2024-03-11

F-0761

E · No harm found

Corrected 2024-03-11

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-03-11

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-03-11

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-03-12

F-0908

D · No harm found

Keep all essential equipment working safely.

Corrected 2024-03-11

2026-02-27Fire-safety inspection12 citations

E-0018

F · No harm found

Establish procedures for tracking staff and patients during an emergency.

Corrected 2026-05-28

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2026-06-13

K-0351

F · No harm found

Install an approved automatic sprinkler system.

Corrected 2026-07-22

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2026-05-14

K-0364

F · No harm found

Install properly constructed windows in hallway walls or doors.

Corrected 2026-07-22

K-0511

E · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2026-06-13

K-0531

F · No harm found

Have elevators that firefighters can control in the event of a fire.

Corrected 2026-05-12

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2026-06-13

K-0761

F · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2026-07-22

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2026-05-24

K-0920

D · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2026-05-21

K-0923

D · No harm found

Have proper medical gas storage and administration areas.

Corrected 2026-05-15

2024-01-26Fire-safety inspection4 citations

E-0035

C · No harm found

Provide family notifications of emergency plan.

Corrected 2024-03-18

K-0531

C · No harm found

Have elevators that firefighters can control in the event of a fire.

Corrected 2024-03-18

K-0923

E · No harm found

Have proper medical gas storage and administration areas.

Corrected 2024-03-18

K-0929

D · No harm found

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

Corrected 2024-03-18

Federal penalties

2024-01-26Fine$27,310

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 125024.

Quality of care & staffing

How it compares in Hawaii.

Inspection citations, 3 years

More than 95% of nursing homes in the state

State median: 39

Federal fines, 3 years

$27,310

More than 77% of nursing homes in the state

State median: $0

Nurse staffing, hours per resident per day

3.5

Among the lowest of nursing homes in the state

State median: 4.6

Nursing staff turnover, annual

21%

Higher than 10% of nursing homes in the state

State median: 33%

Resident outcomes

On 16 federal quality measures, this facility does better than the Hawaii average on 7 and worse on 5. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	17.8%	16.9%	13.5%	Near state average
Lose too much weight	4.3%	5.3%	5.1%	Better than state
With a catheter inserted and left in their bladder	2.5%	0.9%	0.7%	Worse than state
With a urinary tract infection	0.4%	2.2%	1.5%	Better than state
Have depressive symptoms	0.0%	1.3%	13.5%	Better than state
Were physically restrained	1.7%	0.3%	0.1%	Worse than state
Experiencing one or more falls with major injury	0.0%	2.0%	3.2%	Better than state
Assessed and appropriately given the pneumococcal vaccine	90.9%	96.3%	93.7%	Near state average
Received an antianxiety or hypnotic medication	5.2%	9.5%	19.5%	Better than state
Assessed and appropriately given the seasonal influenza vaccine	75.0%	95.6%	95.3%	Worse than state
With pressure ulcers	3.8%	3.5%	4.5%	Near state average
With new or worsened bowel or bladder incontinence	14.0%	17.1%	18.3%	Better than state
Received an antipsychotic medication	12.2%	12.4%	15.4%	Near state average

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	71.4%	83.1%	82.3%	Worse than state
Newly received an antipsychotic medication	0.9%	1.5%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	63.8%	84.7%	80.1%	Worse than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0550 3 inspections. Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F-0688 3 inspections. Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
F-0761 3 inspections. Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F-0880 3 inspections. Provide and implement an infection prevention and control program.
F-0689 3 inspections. Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F-0609 2 inspections. Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Verify & compare

Where to check, and what's nearby.

Who to contact in Hawaii

Licensing: Hawaii Department of Health, Office of Health Care Assurance (OHCA), State Licensing Section
File a complaint: Online
Long-Term Care Ombudsman: 888-229-2231. A free advocate for residents and families.
Adult Protective Services: 808-832-5115. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Kuakini Medical Center, about 1.2 miles. CMS rating 4 of 5.
The Queens Medical Center, about 2.2 miles. CMS rating 3 of 5.
Tripler Amc (ft Shafter), about 2.5 miles.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Maluhia, Honolulu, about 0.7 miles. CMS rating 5 of 5.
Avalon Care Center - Honolulu, Honolulu, about 0.7 miles. CMS rating 2 of 5.
The Ching Villas, Honolulu, about 1.0 miles. CMS rating 4 of 5.
Liliha Healthcare Center, Honolulu, about 1.1 miles. CMS rating 4 of 5.
Kuakini Geriatric Care, Honolulu, about 1.2 miles. CMS rating 2 of 5.

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

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Inspection citations — last 5 years

Locked

The 72 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered