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Nursing homeFAID #5132

Onyx Care of Arcadia

660 FACTORY OUTLET DRIVE, ARCADIA, LA, 71001

(318) 263-2025

www.willowridgerehabcenter.com

120 licensed beds

CMS rates Onyx Care of Arcadia 3 out of 5 overall. Federal inspectors issued 19 citations across 9 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★3/5CMS Five-Star overall4/5 health inspections3/5 staffing1/5 quality measuresSource: CMS Care Compare

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Address

660 Factory Outlet Drive

Arcadia, LA 71001

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Public record summary

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Bed capacity

120

CMS facility ID

195346

Care type

Nursing home

County

Bienville

Facility name

Onyx Care of Arcadia

Street address

660 FACTORY OUTLET DRIVE

City / state / ZIP

Arcadia, LA 71001

Phone

(318) 263-2025

Website

www.willowridgerehabcenter.com

About this facility — Onyx Care of Arcadia

Onyx Care of Arcadia is a Medicare/Medicaid-certified skilled nursing facility in Arcadia, Louisiana. It is licensed for 120 beds — close to the median for skilled nursing facilities in Louisiana (122 beds).

It is one of 3 senior care facilities in Arcadia and 266 skilled nursing facilities across Louisiana. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Onyx Care of Arcadia 19 times across 9 inspections in the last three years, including 3 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

For profit - Limited Liability company

Regulatory standing

Licensed / certified since

1995-05-26

CMS overall rating

3 of 5 stars

Health deficiencies

4 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-09-17

Nurse staffing

3.5 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$191 per day (≈ $5,810/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

74% Medicaid · 9% Medicare · 17% private/other

Occupancy

88% (fiscal year 2023)

Vs. state median

26% below the LA median of $258/day — full state cost breakdown

Services & coverage

Licensed beds

120

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Compiled from CMS Nursing Home Compare; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.

2026-08-26Health inspectionComplaint-triggered1 citation

F-0755

E · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2026-09-11

2025-09-17Health inspection3 citations

F-0578

E · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2025-10-17

F-0757

E · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2025-10-17

F-0803

E · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2025-10-17

4 earlier / fire-safety inspections (15 citations)

2025-05-21Health inspectionComplaint-triggered2 citations

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2025-07-20

F-0656

E · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-07-20

2024-08-21Health inspection2 citations

F-0604

D · No harm found

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Corrected 2024-09-27

F-0689

E · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-09-27

2024-07-18Health inspectionComplaint-triggered1 citation

F-0550

D · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-08-16

2023-08-16Health inspection10 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2023-09-29

F-0558

E · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2023-09-29

F-0583

D · No harm found

Keep residents' personal and medical records private and confidential.

Corrected 2023-09-29

F-0609

D · No harm found

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2023-09-29

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2023-09-29

F-0688

E · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2023-09-29

F-0689

E · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-09-29

F-0697

E · No harm found

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2023-09-29

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2023-09-29

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-09-29

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 195346.

Quality of care & staffing

How it compares in Louisiana.

Inspection citations, 3 years

More than 31% of nursing homes in the state

State median: 24

Federal fines, 3 years

No federal fines on record

State median: $0

Nurse staffing, hours per resident per day

3.5

Higher than 37% of nursing homes in the state

State median: 3.7

Nursing staff turnover, annual

46%

Higher than 48% of nursing homes in the state

State median: 46%

Resident outcomes

On 21 federal quality measures, this facility does better than the Louisiana average on 9 and worse on 8. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	11.7%	16.5%	13.5%	Better than state
Lose too much weight	0.0%	5.3%	5.1%	Better than state
With a catheter inserted and left in their bladder	1.5%	1.0%	0.7%	Worse than state
With a urinary tract infection	1.0%	1.9%	1.5%	Better than state
Have depressive symptoms	0.5%	2.4%	13.5%	Better than state
Were physically restrained	4.2%	0.2%	0.1%	Worse than state
Experiencing one or more falls with major injury	1.7%	3.5%	3.2%	Better than state
Assessed and appropriately given the pneumococcal vaccine	92.6%	93.8%	93.7%	Near state average
Ability to walk independently worsened	6.9%	15.1%	12.7%	Better than state
Received an antianxiety or hypnotic medication	31.6%	23.3%	19.5%	Worse than state
Assessed and appropriately given the seasonal influenza vaccine	99.1%	96.0%	95.3%	Near state average
With pressure ulcers	3.6%	5.5%	4.5%	Better than state
With new or worsened bowel or bladder incontinence	12.7%	14.9%	18.3%	Better than state
Received an antipsychotic medication	22.0%	22.8%	15.4%	Near state average
Hospitalizations per 1000 long-stay resident days	2.72	2.43	1.81	Worse than state
Outpatient emergency department visits per 1000 long-stay resident days	4.10	2.58	1.69	Worse than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	72.0%	86.4%	82.3%	Worse than state
Newly received an antipsychotic medication	8.5%	3.1%	1.5%	Worse than state
Were assessed and appropriately given the seasonal influenza vaccine	90.0%	77.8%	80.1%	Better than state
Were rehospitalized after a nursing home admission	28.0%	28.3%	23.4%	Near state average
Had an outpatient emergency department visit	19.0%	14.4%	11.8%	Worse than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0689 2 inspections. Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F-0550 2 inspections. Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Verify & compare

Where to check, and what's nearby.

Who to contact in Louisiana

Licensing: Louisiana Department of Health, Health Standards Section
File a complaint: 888-810-1819 · Online
Long-Term Care Ombudsman: 866-632-0922. A free advocate for residents and families.
Adult Protective Services: 844-945-2377. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Bienville Medical Center, about 0.5 miles.
Northern Louisiana Medical Center, about 17 miles. CMS rating 2 of 5.
Claiborne Memorial Medical Center, about 18 miles. CMS rating 1 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Leslie Lakes Retirement Center, Arcadia, about 0.5 miles. CMS rating 4 of 5.
Alpine Skilled Nursing and Rehabilitation, Ruston, about 13 miles. CMS rating 2 of 5.
Presbyterian Village of Homer, Homer, about 16 miles. CMS rating 4 of 5.
Princeton Place-ruston, Ruston, about 17 miles. CMS rating 4 of 5.
Onyx Care of Ruston, Ruston, about 20 miles. CMS rating 1 of 5.

Visitor reviews

What people say on Google.

2.924 ratings on Google

★Tameka Younger · 2026-03-19 · via Google
“I’m so confused on how any one would arrive at even a 2 star review for this establishment. It’s horrible! I am still haunted by having my parent there for even a short time. Poor standard of care that resulted in him being hospitalized with extreme infections allegedly from lack of care. We never sent him back after that. Even the hospital staff couldn’t believe he came there from a facility that…”

★★★★Penny Warner · 2026-01-06 · via Google
“The nurses are great at this care facility. They willingly help your loved one as much as possible. The nursing staff is very caring and many have been there a long time. My only complaint as of recent is the phone system since Onyxcare has taken over does not function correctly. For those with loved ones who can no longer work a phone, this is our only communication line. Many times the phone …”

★Schyler · 2025-10-28 · via Google
“0 stars. This is a terrible place to send a loved one who is in need of care. They don't care about their patients, just money. This facility will make your love one's condition worsen to the point they may not come out. They want patients to get worse so they get more money by extending their stay and "treatment." I lost my grandmother to this place. Please don't bring the people you care about h…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

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The 19 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

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