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Nursing homeFAID #12589

Our Lady of Hope Health Center

13700 NORTH GAYTON ROAD, RICHMOND, VA, 23233
(804) 360-1960
75 licensed beds
★★★★★4/5CMS Five-Star overall4/5 health inspections2/5 staffing2/5 quality measuresSource: CMS Care Compare

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Address

13700 North Gayton Road
Richmond, VA 23233
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Public record summary

What we can show you for free.
Bed capacity
75
CMS facility ID
495311
Care type
Nursing home
County
Henrico
Facility name
Our Lady of Hope Health Center
Street address
13700 NORTH GAYTON ROAD
City / state / ZIP
Richmond, VA 23233
Phone
(804) 360-1960

About this facility — Our Lady of Hope Health Center

Our Lady of Hope Health Center is a Medicare/Medicaid-certified skilled nursing facility in Richmond, Virginia. It is licensed for 75 beds — below the median for skilled nursing facilities in Virginia (117 beds).

It is one of 103 senior care facilities in Richmond and 289 skilled nursing facilities across Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Our Lady of Hope Health Center 52 times across 10 inspections in the last three years, including 2 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type
Non profit - Church related

Registered owners & officers

Knestout, Barry
Direct owner · Director · Officer · Operational control · Additional disclosable party — 100% stake — since 2017
Blum, Jonathan
Director · Operational control · Additional disclosable party — since 2025
Catrambone, Joseph
Operational control · Additional disclosable party — since 2024
Kreck, Michael
Director · Operational control · Additional disclosable party — since 2025

Regulatory standing

Licensed / certified since
1996-08-01
CMS overall rating
4 of 5 stars
Health deficiencies
8 at the last standard inspection
Federal fines
None on record
Last standard inspection
2023-05-03
Nurse staffing
4.2 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges
$364 per day (≈ $11,070/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
9% Medicaid · 20% Medicare · 71% private/other
Occupancy
96% (fiscal year 2024)
Vs. state median
9% below the VA median of $401/day — full state cost breakdown

Services & coverage

Licensed beds
75
Medicare
Accepted
Medicaid
Accepted
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.
2026-06-10Health inspectionComplaint-triggered1 citation
F-0755
D · No harm foundFrom a complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
2026-04-17Health inspectionComplaint-triggered2 citations
F-0658
D · No harm foundFrom a complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2026-05-06
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
7 earlier / fire-safety inspections (49 citations)
2024-12-06Health inspectionComplaint-triggered3 citations
F-0656
D · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-01-07
F-0686
D · No harm foundFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2025-01-07
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-01-07
2023-09-27Health inspectionComplaint-triggered4 citations
F-0607
D · No harm foundFrom a complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2023-10-17
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2023-10-17
F-0657
D · No harm foundFrom a complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2023-10-17
F-0711
D · No harm foundFrom a complaint
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Corrected 2023-10-17
2023-05-03Health inspection5 citations
F-0554
D · No harm found
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected 2023-05-17
F-0561
D · No harm found
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected 2023-05-17
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2023-05-17
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2023-05-17
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2023-05-17
2021-12-09Health inspection4 citations
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2021-12-29
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2021-12-29
F-0730
D · No harm found
Observe each nurse aide's job performance and give regular training.
Corrected 2021-12-29
F-0812
D · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2021-12-29
2020-02-27Health inspection15 citations
F-0578
E · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2020-04-03
F-0607
D · No harm found
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2020-04-03
F-0622
D · No harm found
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected 2020-04-03
F-0623
D · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2020-04-03
F-0645
D · No harm found
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected 2020-04-03
F-0655
D · No harm found
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected 2020-04-03
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2020-04-03
F-0657
E · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2020-04-03
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2020-04-03
F-0698
D · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2020-04-03
F-0700
E · No harm found
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected 2020-04-03
F-0730
E · No harm found
Observe each nurse aide's job performance and give regular training.
Corrected 2020-04-03
F-0814
F · No harm foundFood safety
Dispose of garbage and refuse properly.
Corrected 2020-04-03
F-0909
E · No harm found
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Corrected 2020-04-03
F-0947
D · No harm found
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected 2020-04-03
2021-12-09Fire-safety inspection9 citations
K-0345
E · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2022-05-27
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2022-02-18
K-0372
D · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2022-02-18
K-0511
F · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2022-02-18
K-0531
D · No harm found
Have elevators that firefighters can control in the event of a fire.
Corrected 2022-02-18
K-0711
D · No harm found
Provide a written emergency evacuation plan.
Corrected 2022-02-18
K-0761
E · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2022-02-18
K-0918
E · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2022-02-18
K-0923
D · No harm found
Have proper medical gas storage and administration areas.
Corrected 2022-02-18
2020-02-27Fire-safety inspection9 citations
K-0211
D · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2021-01-20
K-0321
D · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2021-01-20
K-0324
D · No harm found
Provide properly protected cooking facilities.
Corrected 2021-01-20
K-0353
E · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2021-01-20
K-0363
D · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2021-01-20
K-0374
E · No harm found
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Corrected 2021-01-20
K-0712
C · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2021-01-20
K-0920
D · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2021-01-20
K-0923
E · No harm found
Have proper medical gas storage and administration areas.
Corrected 2021-01-20
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 495311.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 52 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered