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Nursing homeFAID #9270

Pavilion Health Center At Brightmore

10011 PROVIDENCE ROAD WEST, CHARLOTTE, NC, 28277
(980) 245-8500
www.libertyhealthcareandrehab.com/pavilionhealthcenter/?utm_source=GMB&utm_medium=Yext&y_source=1_MTQzOTA3MDgtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
108 licensed beds
★★★★★2/5CMS Five-Star overall2/5 health inspections3/5 staffing3/5 quality measuresSource: CMS Care Compare

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Photo of PAVILION HEALTH CENTER AT BRIGHTMORE
Photo via Google · The Pavilion Health Center at Brightmore

Address

10011 Providence Road West
Charlotte, NC 28277
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Public record summary

What we can show you for free.
Bed capacity
108
CMS facility ID
345563
Care type
Nursing home
County
Mecklenburg
Facility name
Pavilion Health Center At Brightmore
Street address
10011 PROVIDENCE ROAD WEST
City / state / ZIP
Charlotte, NC 28277
Phone
(980) 245-8500
Website
www.libertyhealthcareandrehab.com/pavilionhealthcenter/?utm_source=GMB&utm_medium=Yext&y_source=1_MTQzOTA3MDgtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D

About this facility — Pavilion Health Center At Brightmore

Pavilion Health Center At Brightmore is a Medicare/Medicaid-certified skilled nursing facility in Charlotte, North Carolina. It is licensed for 108 beds — close to the median for skilled nursing facilities in North Carolina (102 beds).

It is one of 204 senior care facilities in Charlotte and 420 skilled nursing facilities across North Carolina. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Pavilion Health Center At Brightmore 37 times across 8 inspections in the last three years, and CMS has imposed $103,435 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Liberty Senior Living
Ownership type
For profit - Limited Liability company

Registered owners & officers

Long Term Care Management Services Llc
Direct owner · Operational control — 100% stake — since 2011
Bork, Matthew
Director · Operational control — since 2014
Calcutt, Joseph
Officer · Operational control — since 2014
Krob, James
Managing employee — since 2018
Mcneill, John
Operational control — since 2011
Mcneill, Ronald
Operational control — since 2011
Miller, Robert
Director — since 2024
Purifoy, Penny
Director · Operational control — since 2014
Wilson, Jeffrey
Director · Operational control — since 2014

Regulatory standing

Federal court records
1 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
2014-03-20
CMS overall rating
2 of 5 stars
Health deficiencies
7 at the last standard inspection
Federal fines
$103,435 total
Last standard inspection
2025-07-03
Nurse staffing
3.3 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$484 per day (≈ $14,710/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
56% Medicaid · 16% Medicare · 28% private/other
Occupancy
83% (fiscal year 2023)
Vs. state median
30% above the NC median of $373/day — full state cost breakdown

Services & coverage

Licensed beds
108
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.
2025-12-09Health inspectionComplaint-triggered1 citation
F-0689
J · Immediate jeopardyFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2025-07-03Health inspection6 citations
F-0605
D · No harm found
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected 2025-07-11
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2025-07-11
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-07-11
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2025-07-11
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2025-07-11
F-0759
D · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2025-07-11
4 earlier / fire-safety inspections (30 citations)
2024-03-26Health inspectionComplaint-triggered19 citations
F-0557
D · No harm foundFrom a complaint
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected 2024-04-18
F-0584
D · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2024-04-18
F-0600
J · Immediate jeopardyFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-04-18
F-0602
D · No harm foundFrom a complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected 2024-01-06
F-0604
D · No harm found
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected 2024-04-18
F-0641
E · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2024-04-18
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-04-18
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2024-04-18
F-0658
D · No harm foundFrom a complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2024-04-18
F-0679
E · No harm found
Provide activities to meet all resident's needs.
Corrected 2024-04-18
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-04-18
F-0688
D · No harm foundFrom a complaint
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2024-04-18
F-0692
D · No harm foundFrom a complaint
Provide enough food/fluids to maintain a resident's health.
Corrected 2024-04-18
F-0732
C · No harm found
Post nurse staffing information every day.
Corrected 2024-04-16
F-0760
J · Immediate jeopardyFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2024-04-18
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-04-18
F-0867
E · No harm found
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected 2024-04-18
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-04-18
F-0919
D · No harm found
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected 2024-04-18
2022-09-29Health inspection5 citations
F-0550
G · Actual harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2022-10-17
F-0641
B · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2022-10-17
F-0677
G · Actual harm
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2022-10-17
F-0692
G · Actual harm
Provide enough food/fluids to maintain a resident's health.
Corrected 2022-10-17
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2022-10-17
2024-03-26Fire-safety inspection5 citations
K-0321
D · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2024-07-19
K-0345
D · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2024-07-19
K-0353
D · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2024-07-19
K-0522
D · No harm found
Have an externally vented heating system.
Corrected 2024-07-19
K-0918
E · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2024-07-19
2022-09-29Fire-safety inspection1 citation
K-0353
D · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2022-12-09

Federal penalties

2025-12-09Fine$16,985
2024-03-26Fine$86,450
Total fines$103,435
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 345563.

Visitor reviews

What people say on Google.
3.8176 ratings on Google
★★★★★Laura Petrucci · 2026-04-15 · via Google

“My 92 year old mom has been to the pavilion 4 times since 2018 and is there again now. I am very pleased with the staff and the way they treat my mom. I go there every day and always find her room clean and tidy. I can honestly say they treat my mom with respect and love. Especially the physical therapist, Nanda and the occupational therapist, Livia! They are so good at what they do and I can se…”

★★★★★Michael Kelly · 2026-05-01 · via Google

“I would ilke to share with you my experiences with the Brightmore Pavilion over the years. My first experience was when my wife was diagnosed with cancer and needed rehab to help her thru recovery. Recently I had to choose a rehabilitation center for my recovery, I immediatly chose the Pavillion. The criteria for my decision included: easy commute for family visits, staff courtesy, sympathy. Addit…”

★★★★★Janita Adams · 2026-01-20 · via Google

“My mom was at The Pavillion recently, and we were very pleased with the care she received! Everyone was friendly and attentive, and my mom was treated with respect and kindness. She commented on how good the food was and we were very pleased to see her eating three meals a day – which is a big improvement for her. The admission specialist, Yesenia, was super helpful during my mom‘s discharge from …”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 37 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered