Home›Browse›Missouri›Hollister›Point Lookout Nursing & Rehab

Nursing homeFAID #7107

Point Lookout Nursing & Rehab

11103 HISTORIC HWY 165, HOLLISTER, MO, 65672

(417) 334-4105

www.pointlookoutnursing.com

130 licensed beds

★★★★★2/5CMS Five-Star overall3/5 health inspections1/5 staffing2/5 quality measuresSource: CMS Care Compare

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Photo via Google · Matt Allman

Address

11103 Historic Hwy 165

Hollister, MO 65672

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Public record summary

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Bed capacity

130

State license

052716

CMS facility ID

265411

Care type

Nursing home

Facility name

Point Lookout Nursing & Rehab

Street address

11103 HISTORIC HWY 165

City / state / ZIP

Hollister, MO 65672

Phone

(417) 334-4105

Website

www.pointlookoutnursing.com

State license #

052716

About this facility — Point Lookout Nursing & Rehab

Point Lookout Nursing & Rehab is a Medicare/Medicaid-certified skilled nursing facility in Hollister, Missouri. It is licensed for 130 beds — above the median for skilled nursing facilities in Missouri (97 beds).

It is one of 1 senior care facility in Hollister and 487 skilled nursing facilities across Missouri. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Point Lookout Nursing & Rehab 55 times across 11 inspections in the last three years, including 5 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Operator / owner

N & R of Hollister, Llc

Parent company

James & Judy Lincoln

Ownership type

For profit - Corporation

Administrator

Michael Chitekwe

Registered owners & officers

Lincoln, James

Direct owner · Operational control — 50% stake — since 2003

Lincoln, Judy

Direct owner · Director — 50% stake — since 2003

Bestgen, Devan

Managing employee — since 2022

Ltc Management Services Llc

Operational control — since 2003

N & R of Hollister, Llc

Direct owner · Operational control — since 2003

Regulatory standing

Licensed / certified since

1990-02-02

License expires

2027-05-22

CMS overall rating

2 of 5 stars

Health deficiencies

6 at the last standard inspection

Federal fines

None on record

Last standard inspection

2024-10-24

Nurse staffing

2.6 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$214 per day (≈ $6,510/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

57% Medicaid · 3% Medicare · 41% private/other

Occupancy

68% (fiscal year 2023)

Vs. state median

17% below the MO median of $257/day — full state cost breakdown

Services & coverage

Licensed beds

130

Licensed as

SNF

Memory care

Yes — dedicated memory care

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 5 food-safety citations on its three-year record — flagged below among the inspections.

2025-11-20Health inspectionComplaint-triggered1 citation

F-0812

E · No harm foundFood safetyFrom a complaint

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-01-04

2025-07-01Health inspectionComplaint-triggered2 citations

F-0568

E · No harm foundFrom a complaint

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

Corrected 2025-08-15

F-0602

E · No harm foundFrom a complaint

Protect each resident from the wrongful use of the resident's belongings or money.

Corrected 2025-08-15

8 earlier / fire-safety inspections (52 citations)

2024-10-24Health inspectionComplaint-triggered5 citations

F-0582

D · No harm found

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Corrected 2024-12-08

F-0801

F · No harm foundFood safety

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

Corrected 2024-12-08

F-0812

F · No harm foundFood safetyFrom a complaint

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-12-08

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-12-08

F-0921

F · No harm found

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2024-12-08

2024-04-09Health inspectionComplaint-triggered2 citations

F-0658

E · No harm foundFrom a complaint

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2024-05-24

F-0804

E · No harm foundFood safetyFrom a complaint

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2024-05-24

2024-02-07Health inspectionComplaint-triggered1 citation

F-0557

E · No harm foundFrom a complaint

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Corrected 2024-03-12

2023-03-20Health inspection16 citations

F-0561

D · No harm found

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Corrected 2023-05-04

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2023-05-04

F-0623

D · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2023-05-04

F-0625

E · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2023-05-04

F-0644

D · No harm found

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Corrected 2023-05-04

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2023-05-04

F-0677

E · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2023-05-04

F-0678

D · No harm found

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Corrected 2023-05-04

F-0679

D · No harm found

Provide activities to meet all resident's needs.

Corrected 2023-05-04

F-0688

D · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2023-05-04

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2023-05-04

F-0700

E · No harm found

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Corrected 2023-05-04

F-0732

D · No harm found

Post nurse staffing information every day.

Corrected 2023-05-04

F-0760

D · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2023-05-04

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-05-04

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-05-04

2019-12-12Health inspection6 citations

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2020-01-26

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2020-01-26

F-0688

E · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2020-01-26

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2020-01-26

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2020-01-26

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2020-01-26

2024-10-24Fire-safety inspection11 citations

E-0039

F · No harm found

Conduct testing and exercise requirements.

Corrected 2024-12-08

K-0211

E · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2024-12-08

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2024-12-08

K-0293

E · No harm found

Have properly located and lighted "Exit" signs.

Corrected 2024-12-08

K-0324

F · No harm found

Provide properly protected cooking facilities.

Corrected 2024-12-08

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-12-08

K-0372

F · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2024-12-08

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2024-12-08

K-0741

E · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2024-12-08

K-0912

F · No harm found

Have power receptacles that are properly grounded.

Corrected 2024-12-08

K-0923

E · No harm found

Have proper medical gas storage and administration areas.

Corrected 2024-12-08

2023-03-20Fire-safety inspection9 citations

K-0161

E · No harm found

Use approved construction type or materials.

Corrected 2023-05-04

K-0211

D · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2023-05-04

K-0271

E · No harm found

Have exits that are accessible at all times.

Corrected 2023-05-04

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-05-04

K-0363

F · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2023-05-04

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2023-05-04

K-0741

E · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2023-05-04

K-0914

E · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2023-05-04

K-0919

D · No harm found

Meet requirements for the use of electrical equipment.

Corrected 2023-05-04

2019-12-12Fire-safety inspection2 citations

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2020-01-26

K-0741

E · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2020-01-26

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 265411.

Visitor reviews

What people say on Google.

3.825 ratings on Google

★★★★★Calvin Heisten · 2026-01-18 · via Google
“I am writing to express my gratitude to the entire nursing staff and aides at Point Lookout for the outstanding care they provided to my brother during his 13+ months as a resident. From his admission through to the end of his life, every interaction reflected genuine compassion, professionalism, and dedication. The team consistently ensured his comfort, dignity, and well-being with attentiveness …”

★Cindy Pilcher · 2025-01-23 · via Google
“It tugged at our heart strings to have my dad there. Transferred there by Cox South and easier for my mom to get to, because of the five mile difference, from home to Point lookout. We were a little iffy to say the least, when we saw how the building looked inside, couldn’t get a working tv to work, and horrible cell phone coverage. My nephew had to take something to my dad during dinner and a…”

★★★★★Paula Noble · 2020-01-19 · via Google
“Our loved one had the best care given by every single employee she came in contact with. From the front office, to dietary, nursing, housekeeping, laundry and maintenance. She had better care than the facilities she was at in the big city. The facility is clean, the food is great and our experience with them was nothing but top notch. They truly care for each resident as if they were taking care o…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

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Ownership & corporate history

Primary tier

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Corporate network & affiliates

Owners' other facilities

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Inspection citations — last 5 years

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Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

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