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Nursing homeFAID #13359

Polaris Rehabilitation and Care Center

2700 E 12TH STREET, CHEYENNE, WY, 82001
(307) 634-7986
polarishcc.com
105 licensed beds
★★★★★1/5CMS Five-Star overall1/5 health inspections2/5 staffing3/5 quality measuresSource: CMS Care Compare

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Photo of POLARIS REHABILITATION AND CARE CENTER
Photo via Google · Polaris Rehabilitation and Care Center

Public record summary

What we can show you for free.
Bed capacity
105
CMS facility ID
535025
Care type
Nursing home
County
Laramie
Facility name
Polaris Rehabilitation and Care Center
Street address
2700 E 12TH STREET
City / state / ZIP
Cheyenne, WY 82001
Phone
(307) 634-7986
Website
polarishcc.com

About this facility — Polaris Rehabilitation and Care Center

Polaris Rehabilitation and Care Center is a Medicare/Medicaid-certified skilled nursing facility in Cheyenne, Wyoming. It is licensed for 105 beds — above the median for skilled nursing facilities in Wyoming (81 beds).

It is one of 12 senior care facilities in Cheyenne and 36 skilled nursing facilities across Wyoming. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Polaris Rehabilitation and Care Center 62 times across 15 inspections in the last three years, including 4 food-safety citations, and CMS has imposed $62,647 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type
For profit - Limited Liability company

Registered owners & officers

Cheyenne Opco Llc
Operational control · Additional disclosable party — since 2025
Connell, Eric
Operational control — since 2025
Melvin, Eric
Operational control · Additional disclosable party — since 2024
Morrison, Robert
Governing body · Operational control — since 2024
North Big Horn Hospital District
Direct owner · Operational control — since 2024
Simmons, Benjamin
Governing body · Operational control — since 2024
Winterholler, David
Governing body · Operational control — since 2024

Regulatory standing

Licensed / certified since
1984-10-16
CMS overall rating
1 of 5 stars
Health deficiencies
23 at the last standard inspection
Federal fines
$62,647 total
Last standard inspection
2026-01-15
Nurse staffing
3.5 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$548 per day (≈ $16,660/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
73% Medicaid · 19% Medicare · 8% private/other
Occupancy
70% (fiscal year 2023)
Vs. state median
16% above the WY median of $474/day — full state cost breakdown

Services & coverage

Licensed beds
105
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.
2026-04-22Health inspectionComplaint-triggered2 citations
F-0800
E · No harm foundFood safetyFrom a complaint
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Corrected 2026-05-15
F-0838
F · No harm foundFrom a complaint
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Corrected 2026-05-15
2026-01-15Health inspectionComplaint-triggered8 citations
F-0605
D · No harm foundFrom a complaint
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected 2026-02-11
F-0637
D · No harm foundFrom a complaint
Assess the resident when there is a significant change in condition
Corrected 2026-02-11
F-0693
D · No harm foundFrom a complaint
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected 2026-02-11
F-0729
D · No harm foundFrom a complaint
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Corrected 2026-02-11
F-0756
E · No harm foundFrom a complaint
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2026-02-11
F-0761
E · No harm foundFrom a complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2026-02-11
F-0812
E · No harm foundFood safetyFrom a complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2026-02-11
F-0880
D · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2026-02-11
12 earlier / fire-safety inspections (52 citations)
2025-11-14Health inspectionComplaint-triggered1 citation
F-0600
G · Actual harmFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
2025-10-24Health inspectionComplaint-triggered7 citations
F-0557
D · No harm foundFrom a complaint
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected 2025-11-21
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2025-11-21
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2025-11-21
F-0686
D · No harm foundFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2025-11-21
F-0690
D · No harm foundFrom a complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2025-11-21
F-0725
F · No harm foundFrom a complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected 2025-11-21
F-0757
G · Actual harmFrom a complaint
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected 2025-11-21
2025-08-28Health inspectionComplaint-triggered3 citations
F-0677
E · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2025-11-21
F-0725
F · No harm foundFrom a complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected 2025-11-21
F-0732
E · No harm foundFrom a complaint
Post nurse staffing information every day.
Corrected 2025-09-19
2025-08-07Health inspectionComplaint-triggered2 citations
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2025-10-23
F-0760
G · Actual harmFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2025-12-05
2024-10-24Health inspectionComplaint-triggered2 citations
F-0561
E · No harm foundFrom a complaint
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected 2024-11-15
F-0880
F · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2024-11-15
2024-08-23Health inspectionComplaint-triggered1 citation
F-0695
D · No harm foundFrom a complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2024-09-19
2024-06-26Health inspection6 citations
F-0655
D · No harm found
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected 2024-07-22
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2024-07-22
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-07-22
F-0698
E · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2024-07-22
F-0732
B · No harm found
Post nurse staffing information every day.
Corrected 2024-07-22
F-0883
D · No harm found
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2024-07-22
2024-01-19Health inspectionComplaint-triggered3 citations
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-12-21
F-0806
D · No harm foundFood safetyFrom a complaint
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected 2024-01-22
F-0812
E · No harm foundFood safetyFrom a complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-01-22
2023-06-22Health inspection4 citations
F-0578
D · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2023-07-13
F-0604
D · No harm found
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected 2023-07-13
F-0758
D · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2023-07-13
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2023-07-13
2026-01-15Fire-safety inspection10 citations
E-0041
F · No harm found
Implement emergency and standby power systems.
Corrected 2026-02-11
K-0223
D · No harm found
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Corrected 2026-02-11
K-0271
D · No harm found
Have exits that are accessible at all times.
Corrected 2026-02-11
K-0325
D · No harm found
Have properly installed hallway dispensers for alcohol-based hand rub.
Corrected 2026-02-11
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2026-02-11
K-0351
E · No harm found
Install an approved automatic sprinkler system.
Corrected 2026-02-11
K-0511
D · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2026-02-11
K-0521
E · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2026-02-11
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2026-02-11
K-0920
D · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2026-02-11
2024-06-26Fire-safety inspection6 citations
E-0004
F · No harm found
Develop and maintain an Emergency Preparedness Program (EP).
Corrected 2024-07-22
E-0029
F · No harm found
Develop a communication plan.
Corrected 2024-07-22
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2024-07-22
K-0353
D · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2024-07-22
K-0374
D · No harm found
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Corrected 2024-07-22
K-0900
E · No harm found
Meet Health Care Facilities Code mechanical requirements.
Corrected 2024-07-22
2023-06-22Fire-safety inspection7 citations
E-0041
F · No harm found
Implement emergency and standby power systems.
Corrected 2023-07-17
K-0324
D · No harm found
Provide properly protected cooking facilities.
Corrected 2023-07-14
K-0351
D · No harm found
Install an approved automatic sprinkler system.
Corrected 2023-07-14
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2023-07-14
K-0511
D · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2023-07-14
K-0911
D · No harm found
Meet requirements for the installation and maintenance of electrical systems.
Corrected 2023-07-17
K-0919
D · No harm found
Meet requirements for the use of electrical equipment.
Corrected 2023-07-14

Federal penalties

2025-08-07Fine$62,647
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 535025.

Visitor reviews

What people say on Google.
4.147 ratings on Google
★★★★★Ronald Reed · 2025-07-25 · via Google

“My experience with Polaris healthcare was awesome. The staff and faculty were right there. When I showed up on July 8. They welcomed me in like I was one of their family members the nurses the CNA‘s and the PT staff cared about me. They took care of me when my foot wasn’t functional to work. They made sure I was comfortable and if I pushed the button, they were right here to help me there is a few…”

★★★★★Adri True · 2024-12-09 · via Google

“I had a good friend of mine cared for here for a few years until his body gave out. The staff and care team have to be some of the best that our state has to offer. They are all so wonderful and they were always extremely kind and helpful. The programs they bring in are also such a treat, and I think stellar for their residents mental health.”

★★★★★Ale Gonzalez · 2025-05-30 · via Google

“What a wonderful place for my mother the facility is clean. The staff is wonderful. I want to give a special shout out to Stephanie Gonzales. She always makes my mother feel at home. She goes above and beyond. I am very appreciative.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 62 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered