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Nursing homeFAID #510

Premier At the Springs

3600 RICHARDS ROAD, NORTH LITTLE ROCK, AR, 72117

(501) 955-2108

132 licensed beds

CMS rates Premier At the Springs 2 out of 5 overall. Federal inspectors issued 37 citations across 10 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★2/5CMS Five-Star overall1/5 health inspections2/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo via Google · The Springs of Premier Health & Rehabilitation

Address

3600 Richards Road

North Little Rock, AR 72117

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Public record summary

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Bed capacity

132

CMS facility ID

045357

Care type

Nursing home

County

Pulaski

Facility name

Premier At the Springs

Street address

3600 RICHARDS ROAD

City / state / ZIP

North Little Rock, AR 72117

Phone

(501) 955-2108

Website

thespringspremier.com

About this facility — Premier At the Springs

Premier At the Springs is a Medicare/Medicaid-certified skilled nursing facility in North Little Rock, Arkansas. It is licensed for 132 beds — above the median for skilled nursing facilities in Arkansas (106 beds).

It is one of 8 senior care facilities in North Little Rock and 222 skilled nursing facilities across Arkansas. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of The Springs Arkansas, a group of 26 facilities on this site.

Federal inspectors have cited Premier At the Springs 37 times across 10 inspections in the last three years, including 5 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

The Springs Arkansas

Ownership type

For profit - Limited Liability company

Registered owners & officers

Black River Healthcare Llc

Operational control · Additional disclosable party — since 2022

Hayes, Robin

Operational control · Additional disclosable party — since 2024

Richards Road Realty Llc

Additional disclosable party — since 2022

Thessing, Jeffrey

Operational control · Additional disclosable party — since 2022

Regulatory standing

Federal court records

1 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

2000-03-09

CMS overall rating

2 of 5 stars

Health deficiencies

6 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-08-14

Nurse staffing

4.1 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges

$343 per day (≈ $10,430/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

54% Medicaid · 7% Medicare · 39% private/other

Occupancy

79% (fiscal year 2024)

Vs. state median

4% above the AR median of $329/day — full state cost breakdown

Services & coverage

Licensed beds

132

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 5 food-safety citations on its three-year record — flagged below among the inspections.

2026-06-12Health inspectionComplaint-triggered1 citation

F-0655

D · No harm foundFrom a complaint

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2026-07-12

2025-08-14Health inspectionComplaint-triggered6 citations

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2025-09-13

F-0677

E · No harm foundFrom a complaint

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2025-09-13

F-0732

C · No harm found

Post nurse staffing information every day.

Corrected 2025-09-13

F-0838

F · No harm found

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Corrected 2025-09-13

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-09-13

F-0921

D · No harm found

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2025-09-13

5 earlier / fire-safety inspections (30 citations)

2024-12-04Health inspectionComplaint-triggered2 citations

F-0641

D · No harm foundFrom a complaint

Ensure each resident receives an accurate assessment.

Corrected 2024-12-30

F-0656

D · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-12-30

2024-05-08Health inspectionComplaint-triggered14 citations

F-0554

D · No harm found

Allow residents to self-administer drugs if determined clinically appropriate.

Corrected 2024-06-07

F-0557

E · No harm found

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Corrected 2024-06-07

F-0558

E · No harm foundFrom a complaint

Reasonably accommodate the needs and preferences of each resident.

Corrected 2024-06-07

F-0636

E · No harm found

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

Corrected 2024-06-07

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-06-07

F-0677

E · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-06-07

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2024-06-07

F-0692

E · No harm foundFrom a complaint

Provide enough food/fluids to maintain a resident's health.

Corrected 2024-06-07

F-0695

E · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-06-07

F-0700

E · No harm found

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Corrected 2024-06-07

F-0758

E · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2024-06-07

F-0803

E · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2024-06-07

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-06-07

F-0925

E · No harm found

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Corrected 2024-06-07

2023-03-03Health inspection12 citations

F-0558

E · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2023-03-24

F-0637

E · No harm found

Assess the resident when there is a significant change in condition

Corrected 2023-03-24

F-0645

E · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2023-03-24

F-0657

E · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2023-03-24

F-0684

E · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2023-03-24

F-0693

D · No harm found

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Corrected 2023-03-24

F-0759

E · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2023-03-24

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2023-03-24

F-0803

E · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2023-03-24

F-0805

E · No harm foundFood safety

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Corrected 2023-03-24

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-03-24

F-0888

B · No harm found

Ensure staff are vaccinated for COVID-19

Corrected 2023-03-03

2024-05-08Fire-safety inspection1 citation

K-0344

E · No harm found

Have an alternate power supply for its alarm system.

Corrected 2024-06-06

2023-03-03Fire-safety inspection1 citation

K-0347

E · No harm found

Properly provide smoke detection systems in areas open to corridors.

Corrected 2023-03-16

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 045357.

Quality of care & staffing

How it compares in Arkansas.

Inspection citations, 3 years

More than 87% of nursing homes in the state

State median: 22

Federal fines, 3 years

No federal fines on record

State median: $0

Nurse staffing, hours per resident per day

4.1

Higher than 55% of nursing homes in the state

State median: 4.0

Nursing staff turnover, annual

59%

Higher than 80% of nursing homes in the state

State median: 49%

Resident outcomes

On 21 federal quality measures, this facility does better than the Arkansas average on 14 and worse on 1. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	4.4%	9.1%	13.5%	Better than state
Lose too much weight	3.5%	4.1%	5.1%	Better than state
With a catheter inserted and left in their bladder	0.0%	0.5%	0.7%	Better than state
With a urinary tract infection	0.0%	1.1%	1.5%	Better than state
Have depressive symptoms	0.0%	1.4%	13.5%	Better than state
Were physically restrained	0.0%	0.1%	0.1%	Better than state
Experiencing one or more falls with major injury	2.6%	3.9%	3.2%	Better than state
Assessed and appropriately given the pneumococcal vaccine	95.7%	95.1%	93.7%	Near state average
Ability to walk independently worsened	5.1%	9.2%	12.7%	Better than state
Received an antianxiety or hypnotic medication	16.2%	21.8%	19.5%	Better than state
Assessed and appropriately given the seasonal influenza vaccine	93.1%	95.3%	95.3%	Near state average
With pressure ulcers	5.8%	4.2%	4.5%	Worse than state
With new or worsened bowel or bladder incontinence	9.8%	12.9%	18.3%	Better than state
Received an antipsychotic medication	11.5%	10.9%	15.4%	Near state average
Hospitalizations per 1000 long-stay resident days	1.01	1.94	1.81	Better than state
Outpatient emergency department visits per 1000 long-stay resident days	0.86	2.03	1.69	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	89.8%	81.9%	82.3%	Near state average
Newly received an antipsychotic medication	0.6%	1.4%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	75.8%	75.9%	80.1%	Near state average
Were rehospitalized after a nursing home admission	23.3%	23.4%	23.4%	Near state average
Had an outpatient emergency department visit	6.6%	11.7%	11.8%	Better than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0677 2 inspections. Provide care and assistance to perform activities of daily living for any resident who is unable.
F-0558 2 inspections. Reasonably accommodate the needs and preferences of each resident.
F-0657 2 inspections. Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F-0803 2 inspections. Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
F-0812 2 inspections. Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Verify & compare

Where to check, and what's nearby.

Who to contact in Arkansas

Licensing: Arkansas Department of Human Services, DPSQA, Office of Long Term Care
File a complaint: 800-582-4887 · Online
Adult Protective Services: 800-482-8049. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Baptist Health Medical Center North Little Rock, about 0.4 miles. CMS rating 1 of 5.
St Vincent Medical Center/north, about 1.8 miles. CMS rating 4 of 5.
Arkansas Children's Hospital, about 5.5 miles.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Lakewood Health and Rehab, North Little Rock, about 1.7 miles. CMS rating 5 of 5.
Robinson Nursing and Rehabilitation Center, North Little Rock, about 3.8 miles. CMS rating 2 of 5.
Sherwood Nursing & Rehabilitation Center, Sherwood, about 4.0 miles. CMS rating 2 of 5.
The Blossoms At North Little Rock Rehab & Nursing, North Little Rock, about 4.4 miles. CMS rating 1 of 5.
Arkansas State Veterans Home At North Little Rock, North Little Rock, about 4.4 miles. CMS rating 2 of 5.

Visitor reviews

What people say on Google.

4.1138 ratings on Google

★Teresa Strickland · 2026-01-12 · via Google
“While I believe there are some caring people working in this facility, it has some real issues. My husband was recently in this facility. The very first day, there was no one there to greet us. Nobody came by to ask if he needed water. On the second day, I sat in his room during visiting hours, and they only came by to check on him twice. They did feed and give him his meds. He was a fall risk and…”

★Roxy Princess · 2026-03-05 · via Google
“I honest to God I don’t even know how this place has 4.1 stars for a review. Thank God, my uncle is only there for three days because within those three days it was horrible The facility was hot . My family requested a medical bed it was declined, and then my uncle fell off the bed. It smelled like urine They did not bathe him, clean him or do anything of that sort . They had to request the day t…”

★Stacey Sharp · 2025-11-09 · via Google
“My mother was transferred here on Christmas eve of 2024 for rehab. She was in a room at the very end of a long hall. I only saw a nurse once while I was there. Still to this day have no idea where the nurses station is at. My mother was supposed to be getting rehab. They didn't properly clean her so she got a Uti. She barely got any physical therapy. They never got her up walking which was the go…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

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Inspection citations — last 5 years

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The 37 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered