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Nursing homeFAID #12331

Provo Rehabilitation and Nursing

1001 NORTH 500 WEST, PROVO, UT, 84604
(801) 377-9661
ensignservices.net
220 licensed beds

CMS rates Provo Rehabilitation and Nursing 1 out of 5 overall. Federal inspectors issued 85 citations across 8 inspections in the last three years, with $73,003 in fines. Listing last updated 2026-11-06.

★★★★★1/5CMS Five-Star overall1/5 health inspections2/5 staffing4/5 quality measuresSource: CMS Care Compare

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Public record summary

What we can show you for free.
Bed capacity
220
CMS facility ID
465119
Care type
Nursing home
County
Utah
Facility name
Provo Rehabilitation and Nursing
Street address
1001 NORTH 500 WEST
City / state / ZIP
Provo, UT 84604
Phone
(801) 377-9661
Website
ensignservices.net

About this facility — Provo Rehabilitation and Nursing

Provo Rehabilitation and Nursing is a Medicare/Medicaid-certified skilled nursing facility in Provo, Utah. It is licensed for 220 beds — well above the median for skilled nursing facilities in Utah (90 beds).

It is one of 6 senior care facilities in Provo and 97 skilled nursing facilities across Utah. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of The Ensign Group, a group of 347 facilities on this site.

Federal inspectors have cited Provo Rehabilitation and Nursing 85 times across 8 inspections in the last three years, including 3 food-safety citations, and CMS has imposed $73,003 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
The Ensign Group
Ownership type
For profit - Corporation

Registered owners & officers

Burnam, Soon
Officer — since 2009
Caretrust Gp Llc
Additional disclosable party — since 2016
Caretrust Reit Inc
Additional disclosable party — since 2016
Ctr Partnership Lp
Additional disclosable party — since 2016
Ensign Services Inc
Additional disclosable party — since 2009
Hoopes, Travis
Governing body · Operational control · Additional disclosable party — since 2009
Keetch, Chad
Officer — since 2011
Martinez, Mark
Governing body · Operational control · Additional disclosable party — since 2024
Moss, Tyler
Officer — since 2016
Nursa Inc
Operational control — since 2016
Riverview Healthcare, Inc.
Operational control · Additional disclosable party — since 2016
Rubicon Staffing Llc
Operational control — since 2016
Silver Lake Health Holdings Llc
Additional disclosable party — since 2016

Regulatory standing

Federal court records
11 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1988-11-07
CMS overall rating
1 of 5 stars
Health deficiencies
16 at the last standard inspection
Federal fines
$73,003 total
Last standard inspection
2024-10-21
Nurse staffing
3.9 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges
$518 per day (≈ $15,750/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
73% Medicaid · 4% Medicare · 23% private/other
Occupancy
56% (fiscal year 2024)
Vs. state median
14% above the UT median of $456/day — full state cost breakdown

Services & coverage

Licensed beds
220
Medicare
Accepted
Medicaid
Accepted
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.
2026-03-16Health inspectionComplaint-triggered8 citations
F-0600
G · Actual harmFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2026-04-03
F-0609
G · Actual harmFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2026-04-03
F-0610
G · Actual harmFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2026-04-03
F-0658
G · Actual harmFrom a complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2026-04-03
F-0695
J · Immediate jeopardyFrom a complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2026-04-03
F-0840
G · Actual harmFrom a complaint
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Corrected 2026-04-03
F-0865
G · Actual harmFrom a complaint
Have a plan that describes the process for conducting QAPI and QAA activities.
Corrected 2026-04-03
F-0908
G · Actual harmFrom a complaint
Keep all essential equipment working safely.
Corrected 2026-04-03
2024-10-21Health inspectionComplaint-triggered8 citations
F-0600
G · Actual harmFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-12-02
F-0609
D · No harm found
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2024-12-02
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-12-02
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2024-12-02
F-0697
D · No harm found
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2024-12-02
F-0755
D · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2024-12-02
F-0757
D · No harm found
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected 2024-12-02
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-12-02
5 earlier / fire-safety inspections (69 citations)
2023-01-30Health inspection27 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2023-03-29
F-0578
D · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2023-03-29
F-0583
E · No harm found
Keep residents' personal and medical records private and confidential.
Corrected 2023-03-29
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2023-03-29
F-0600
H · Actual harm
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2023-03-29
F-0604
D · No harm found
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected 2023-03-29
F-0609
D · No harm found
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2023-03-29
F-0610
D · No harm found
Respond appropriately to all alleged violations.
Corrected 2023-03-29
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2023-03-29
F-0661
D · No harm found
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Corrected 2023-03-29
F-0676
G · Actual harm
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected 2023-03-29
F-0677
G · Actual harm
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2023-03-29
F-0684
G · Actual harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2023-03-29
F-0689
G · Actual harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-03-29
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2023-03-29
F-0692
H · Actual harm
Provide enough food/fluids to maintain a resident's health.
Corrected 2023-03-29
F-0693
D · No harm found
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected 2023-03-29
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2023-03-29
F-0697
G · Actual harm
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2023-03-29
F-0757
D · No harm found
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected 2023-03-29
F-0759
D · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2023-03-29
F-0761
E · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2023-03-29
F-0770
D · No harm found
Provide timely, quality laboratory services/tests to meet the needs of residents.
Corrected 2023-03-29
F-0835
H · Actual harm
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Corrected 2023-03-29
F-0867
H · Actual harm
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected 2023-03-29
F-0880
F · No harm found
Provide and implement an infection prevention and control program.
Corrected 2023-03-29
F-0881
D · No harm found
Implement a program that monitors antibiotic use.
Corrected 2023-03-29
2021-05-28Health inspection32 citations
F-0550
E · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2021-08-10
F-0554
D · No harm found
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected 2021-08-10
F-0558
D · No harm found
Reasonably accommodate the needs and preferences of each resident.
Corrected 2021-08-10
F-0561
E · No harm found
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected 2021-08-10
F-0583
D · No harm found
Keep residents' personal and medical records private and confidential.
Corrected 2021-08-10
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2021-08-10
F-0585
E · No harm found
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2021-08-10
F-0600
H · Actual harm
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2021-08-10
F-0607
E · No harm found
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2021-08-10
F-0609
E · No harm found
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2021-08-10
F-0656
E · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2021-08-10
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2021-08-10
F-0677
E · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2021-08-10
F-0686
G · Actual harm
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2021-08-10
F-0688
D · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2021-08-10
F-0689
G · Actual harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2021-08-10
F-0690
G · Actual harm
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2021-08-10
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2021-08-10
F-0697
G · Actual harm
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2021-08-10
F-0725
H · Actual harm
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected 2021-08-10
F-0726
E · No harm found
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected 2021-08-10
F-0742
G · Actual harm
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Corrected 2021-08-10
F-0756
E · No harm found
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2021-08-10
F-0760
E · No harm found
Ensure that residents are free from significant medication errors.
Corrected 2021-08-10
F-0804
E · No harm foundFood safety
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2021-08-10
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2021-08-10
F-0835
H · Actual harm
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Corrected 2021-08-10
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2021-08-10
F-0867
H · Actual harm
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected 2021-08-10
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2021-08-10
F-0885
E · No harm found
Report COVID19 data to residents and families.
Corrected 2021-08-10
F-0919
E · No harm found
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected 2021-08-10
2024-10-21Fire-safety inspection5 citations
K-0211
E · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2024-11-15
K-0223
E · No harm found
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Corrected 2024-11-15
K-0321
F · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2024-11-15
K-0372
D · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2024-11-15
K-0374
F · No harm found
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Corrected 2024-11-15
2023-01-30Fire-safety inspection4 citations
K-0211
D · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2023-03-17
K-0321
F · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2023-03-17
K-0374
D · No harm found
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Corrected 2023-03-17
K-0920
D · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2023-03-17
2021-05-28Fire-safety inspection1 citation
K-0363
D · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2021-07-09

Federal penalties

2026-03-16Fine$17,857
2024-10-21Fine$55,146
Total fines$73,003
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 465119.

Quality of care & staffing

How it compares in Utah.
Inspection citations, 3 years
85
More than 96% of nursing homes in the state
State median: 27
Federal fines, 3 years
$73,003
More than 92% of nursing homes in the state
State median: $0
Nurse staffing, hours per resident per day
3.9
Higher than 61% of nursing homes in the state
State median: 3.7
Nursing staff turnover, annual
49%
Higher than 45% of nursing homes in the state
State median: 51%

Resident outcomes

On 21 federal quality measures, this facility does better than the Utah average on 7 and worse on 5. Differences within 10% of the average are shown as near average.

Long-stay residentsThis facilityStateUSCompared with state
Need for help with daily activities has increased12.9%10.7%13.5%Worse than state
Lose too much weight1.2%3.3%5.1%Better than state
With a catheter inserted and left in their bladder1.1%0.6%0.7%Worse than state
With a urinary tract infection2.0%1.9%1.5%Near state average
Have depressive symptoms23.1%16.9%13.5%Worse than state
Were physically restrained0.0%0.1%0.1%Better than state
Experiencing one or more falls with major injury0.9%2.5%3.2%Better than state
Assessed and appropriately given the pneumococcal vaccine89.6%97.8%93.7%Near state average
Ability to walk independently worsened12.6%12.7%12.7%Near state average
Received an antianxiety or hypnotic medication19.7%25.8%19.5%Better than state
Assessed and appropriately given the seasonal influenza vaccine92.9%98.2%95.3%Near state average
With pressure ulcers6.3%3.8%4.5%Worse than state
With new or worsened bowel or bladder incontinence30.5%20.3%18.3%Worse than state
Received an antipsychotic medication13.3%13.8%15.4%Near state average
Hospitalizations per 1000 long-stay resident days1.271.171.81Near state average
Outpatient emergency department visits per 1000 long-stay resident days1.021.351.69Better than state
Short-stay residentsThis facilityStateUSCompared with state
Assessed and appropriately given the pneumococcal vaccine88.6%94.1%82.3%Near state average
Newly received an antipsychotic medication0.7%1.1%1.5%Better than state
Were assessed and appropriately given the seasonal influenza vaccine89.3%92.2%80.1%Near state average
Were rehospitalized after a nursing home admission8.6%17.0%23.4%Better than state
Had an outpatient emergency department visit11.2%11.5%11.8%Near state average
Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

  • F-0600 4 inspections. Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
  • F-0609 4 inspections. Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
  • F-0695 4 inspections. Provide safe and appropriate respiratory care for a resident when needed.
  • F-0689 3 inspections. Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
  • F-0697 3 inspections. Provide safe, appropriate pain management for a resident who requires such services.
  • F-0610 2 inspections. Respond appropriately to all alleged violations.

Verify & compare

Where to check, and what's nearby.

Who to contact in Utah

  • Licensing: Utah Department of Health and Human Services, Division of Licensing and Background Checks, Office of Licensing
  • File a complaint: 801-890-2007 · Online
  • Long-Term Care Ombudsman: 877-424-4640. A free advocate for residents and families.
  • Adult Protective Services: 800-371-7897. Some states send facility cases to licensing instead. In an emergency, call 911.
  • Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

  • Intermountain Health Utah Valley Hospital, about 0.1 miles. CMS rating 5 of 5.
  • Utah State Hospital, about 2.0 miles.
  • Orem Community Hospital, about 4.4 miles.
Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Visitor reviews

What people say on Google.
4.2235 ratings on Google
Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 85 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-11-06
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered