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Quality Life Services - New Castle

520 FRIENDSHIP STREET, NEW CASTLE, PA, 16101
(412) 654-7791
www.qualitylifeservices.com/new-castle
204 licensed beds
★★★★★3/5CMS Five-Star overall3/5 health inspections2/5 staffing3/5 quality measuresSource: CMS Care Compare

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Photo via Google · Quality Life Services - New Castle

Address

520 Friendship Street
New Castle, PA 16101
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Public record summary

What we can show you for free.
Bed capacity
204
CMS facility ID
395003
Care type
Nursing home
County
Lawrence
Facility name
Quality Life Services - New Castle
Street address
520 FRIENDSHIP STREET
City / state / ZIP
New Castle, PA 16101
Phone
(412) 654-7791
Website
www.qualitylifeservices.com/new-castle

About this facility — Quality Life Services - New Castle

Quality Life Services - New Castle is a Medicare/Medicaid-certified skilled nursing facility in New Castle, Pennsylvania. It is licensed for 204 beds — well above the median for skilled nursing facilities in Pennsylvania (119 beds).

It is one of 11 senior care facilities in New Castle and 656 skilled nursing facilities across Pennsylvania. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Quality Life Services - New Castle 43 times across 11 inspections in the last three years, including 3 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Quality Life Services
Ownership type
For profit - Limited Liability company

Registered owners & officers

Tack, Steven
Indirect owner · Operational control — 33% stake — since 2024
Tack-beardsley, Susan
Indirect owner · Operational control — 33% stake — since 2024
Allison, Heather
Operational control · Additional disclosable party — since 2024
Carter, Christine
Additional disclosable party — since 2024
Golden Hill Nursing and Rehab Lp
Additional disclosable party — since 2024
Holsinger Pc
Additional disclosable party — since 2024
Kania, Tonia
Additional disclosable party — since 2024
Markivich, Michael
Operational control — since 2024
Moses, Robert
Additional disclosable party — since 2024
Stafford, Lisa
Additional disclosable party — since 2024
Tack-yurek, Mary
Operational control — since 2024

Regulatory standing

Federal court records
1 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1967-01-01
CMS overall rating
3 of 5 stars
Health deficiencies
13 at the last standard inspection
Federal fines
None on record
Last standard inspection
2026-05-21
Nurse staffing
3.4 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges
$286 per day (≈ $8,690/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
77% Medicaid · 3% Medicare · 20% private/other
Occupancy
57% (fiscal year 2024)
Vs. state median
31% below the PA median of $415/day — full state cost breakdown

Services & coverage

Licensed beds
204
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.
2026-05-21Health inspectionComplaint-triggered12 citations
F-0565
D · No harm found
Honor the resident's right to organize and participate in resident/family groups in the facility.
F-0585
E · No harm found
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F-0605
D · No harm found
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
F-0628
E · No harm found
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F-0695
E · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
F-0732
C · No harm found
Post nurse staffing information every day.
F-0761
E · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F-0812
D · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F-0842
B · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
2025-12-02Health inspectionComplaint-triggered1 citation
F-0559
D · No harm foundFrom a complaint
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Corrected 2025-12-18
7 earlier / fire-safety inspections (30 citations)
2025-05-08Health inspectionComplaint-triggered9 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2025-06-24
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2025-06-24
F-0655
E · No harm found
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected 2025-06-24
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2025-06-24
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2025-06-24
F-0698
D · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2025-06-24
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2025-06-24
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-06-24
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-06-24
2024-10-25Health inspectionComplaint-triggered2 citations
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2024-12-03
F-0812
F · No harm foundFood safetyFrom a complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-12-12
2024-06-14Health inspection1 citation
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2024-07-28
2023-10-11Health inspectionComplaint-triggered1 citation
F-0880
E · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2023-11-09
2026-05-21Fire-safety inspection5 citations
K-0324
E · No harm found
Provide properly protected cooking facilities.
Corrected 2026-07-16
K-0347
F · No harm found
Properly provide smoke detection systems in areas open to corridors.
Corrected 2026-07-16
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2026-07-16
K-0712
B · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2026-07-16
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2026-07-16
2025-05-08Fire-safety inspection8 citations
E-0036
C · No harm found
Establish emergency prep training and testing.
Corrected 2025-07-01
K-0271
D · No harm found
Have exits that are accessible at all times.
Corrected 2025-07-15
K-0291
C · No harm found
Install emergency lighting that can last at least 1 1/2 hours.
Corrected 2025-07-01
K-0293
D · No harm found
Have properly located and lighted "Exit" signs.
Corrected 2025-07-15
K-0321
D · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2025-07-01
K-0353
E · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2025-07-15
K-0372
E · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2025-07-01
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2025-07-01
2024-06-14Fire-safety inspection4 citations
K-0100
C · No harm found
Meet other general requirements.
Corrected 2024-07-28
K-0211
E · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2024-08-07
K-0225
E · No harm found
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Corrected 2024-07-28
K-0293
E · No harm found
Have properly located and lighted "Exit" signs.
Corrected 2024-07-28
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 395003.

Visitor reviews

What people say on Google.
3.037 ratings on Google
★★★★★Miranda Barnes · 2026-01-28 · via Google

“This is the cleanest nursing home I’ve ever been in. You would never know it’s a nursing facility the moment you walk through the doors. The long-standing staff speaks volumes about the environment, with many kind, compassionate nurses and CNAs who truly treat residents like family. Having an on-site nurse practitioner available five days a week is a tremendous benefit, allowing for timely, high-q…”

★★★★★Mataya F · 2026-05-07 · via Google

“The owners are kind and have a big heart for the residents. I go with my church to hold services for the residents and the staff are always nice and supportive.”

★★★★★Gina Saxton · 2025-06-12 · via Google

“We are forever grateful to the entire Memory Care Unit staff at QLS in New Castle. They took such amazing care of our sweet mother during her 2.5 years at the facility prior to her passing. We were first hand witnesses of the amazing care and compassion shown to our mother and the other residents every time we visited, which was a minimum of once a week - sometimes multiple days in a week. We c…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 43 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered