Senior Home Review
Home›Browse›Iowa›Norwalk›Regency Care Center
Nursing homeFAID #4301

Regency Care Center

815 HIGH ROAD, NORWALK, IA, 50211
(515) 981-4269
mgmhealthcare.com/facility/regency-care-center
101 licensed beds
★★★★★1/5CMS Five-Star overall1/5 health inspections1/5 staffing3/5 quality measuresSource: CMS Care Compare

Generate this report

Primary Report$79Advanced Report$99
Delivered within 24–48 hours
Photo of REGENCY CARE CENTER
Photo via Google · Regency Care Center

Public record summary

What we can show you for free.
Bed capacity
101
CMS facility ID
165399
Care type
Nursing home
County
Warren
Facility name
Regency Care Center
Street address
815 HIGH ROAD
City / state / ZIP
Norwalk, IA 50211
Phone
(515) 981-4269
Website
mgmhealthcare.com/facility/regency-care-center

About this facility — Regency Care Center

Regency Care Center is a Medicare/Medicaid-certified skilled nursing facility in Norwalk, Iowa. It is licensed for 101 beds — well above the median for skilled nursing facilities in Iowa (57 beds).

It is one of 7 senior care facilities in Norwalk and 389 skilled nursing facilities across Iowa. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Regency Care Center 55 times across 15 inspections in the last three years, including 2 food-safety citations, and CMS has imposed $78,497 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Campbell Street Services
Ownership type
For profit - Corporation

Registered owners & officers

Birchwood Healthcare Partners Llc
Indirect owner · Operational control — since 2025
Campbell Street Services Llc
Operational control · Additional disclosable party — since 2025
Cyclone Holdco Llc
Additional disclosable party — since 2025
Dole, Isaac
Indirect owner · Governing body · Operational control · Additional disclosable party — since 2025
Grunewald, Dale
Operational control · Additional disclosable party — since 2025
Hall, Carla
Operational control · Additional disclosable party — since 2025
Holdco, Ia 5, Llc
Direct owner · Operational control · Additional disclosable party — since 2025
Norwalk Property, Llc
Additional disclosable party — since 2025
Robbins, Robin
Operational control · Additional disclosable party — since 2025
Satterfield, Brenda
Operational control · Additional disclosable party — since 2025

Regulatory standing

Licensed / certified since
1998-09-22
CMS overall rating
1 of 5 stars
Health deficiencies
21 at the last standard inspection
Federal fines
$78,497 total
Last standard inspection
2026-05-12
Nurse staffing
3.2 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$308 per day (≈ $9,360/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
52% Medicaid · 6% Medicare · 42% private/other
Occupancy
100% (fiscal year 2023)
Vs. state median
10% below the IA median of $342/day — full state cost breakdown

Services & coverage

Licensed beds
101
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.
2026-05-12Health inspectionComplaint-triggered13 citations
F-0554
D · No harm found
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected 2026-06-04
F-0580
D · No harm found
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2026-06-04
F-0600
G · Actual harm
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2026-06-04
F-0641
D · No harm foundFrom a complaint
Ensure each resident receives an accurate assessment.
Corrected 2026-06-04
F-0657
D · No harm foundFrom a complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2026-06-04
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2026-06-04
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2026-06-04
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2026-06-04
F-0697
G · Actual harmFrom a complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2026-06-04
F-0698
D · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2026-06-04
F-0725
E · No harm foundFrom a complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected 2026-06-04
F-0745
D · No harm foundFrom a complaint
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Corrected 2026-06-04
F-0880
D · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2026-06-04
2025-12-30Health inspectionComplaint-triggered2 citations
F-0641
D · No harm foundFrom a complaint
Ensure each resident receives an accurate assessment.
Corrected 2026-01-07
F-0657
D · No harm foundFrom a complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2026-01-07
10 earlier / fire-safety inspections (40 citations)
2025-08-20Health inspectionComplaint-triggered6 citations
F-0641
E · No harm foundFrom a complaint
Ensure each resident receives an accurate assessment.
Corrected 2025-08-29
F-0656
D · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-08-29
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-08-29
F-0689
J · Immediate jeopardyFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-08-28
F-0725
E · No harm foundFrom a complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected 2025-08-29
F-0880
D · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2025-08-29
2025-04-16Health inspectionComplaint-triggered4 citations
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2025-04-29
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2025-04-29
F-0759
D · No harm foundFrom a complaint
Ensure medication error rates are not 5 percent or greater.
Corrected 2025-04-29
F-0812
E · No harm foundFood safetyFrom a complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-04-29
2024-12-17Health inspectionComplaint-triggered3 citations
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2024-12-24
F-0677
E · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2025-01-07
F-0690
D · No harm foundFrom a complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2025-01-07
2024-06-27Health inspectionComplaint-triggered3 citations
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-07-09
F-0759
D · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2024-07-09
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-07-09
2023-11-09Health inspectionComplaint-triggered5 citations
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2023-11-28
F-0690
D · No harm foundFrom a complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2023-11-28
F-0725
E · No harm foundFrom a complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected 2023-11-28
F-0755
D · No harm foundFrom a complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2023-11-28
F-0880
E · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2023-11-28
2023-10-11Health inspectionComplaint-triggered3 citations
F-0557
D · No harm foundFrom a complaint
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected 2023-10-20
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2023-10-20
F-0725
D · No harm foundFrom a complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected 2023-10-20
2023-08-08Health inspectionComplaint-triggered1 citation
F-0755
D · No harm foundFrom a complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2023-08-24
2026-05-12Fire-safety inspection3 citations
K-0222
E · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2026-05-19
K-0753
E · No harm found
Have restrictions on the use of highly flammable decorations.
Corrected 2026-05-19
K-0923
F · No harm found
Have proper medical gas storage and administration areas.
Corrected 2026-05-12
2025-04-16Fire-safety inspection3 citations
K-0161
F · No harm found
Use approved construction type or materials.
Corrected 2025-04-18
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2025-04-18
K-0920
F · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2025-04-17
2024-06-27Fire-safety inspection9 citations
K-0161
D · No harm found
Use approved construction type or materials.
Corrected 2024-07-09
K-0351
F · No harm found
Install an approved automatic sprinkler system.
Corrected 2024-07-09
K-0363
E · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2024-07-09
K-0511
D · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2024-07-01
K-0521
D · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2024-07-02
K-0914
F · No harm found
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Corrected 2024-07-02
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2024-08-01
K-0922
D · No harm found
Meet requirements for the use and maintenance of medical gas equipment.
Corrected 2024-07-01
K-0923
D · No harm found
Have proper medical gas storage and administration areas.
Corrected 2024-07-01

Federal penalties

2025-08-20Fine$78,497
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 165399.

Visitor reviews

What people say on Google.
3.230 ratings on Google
★★★★★Richard A. Kaiser · 2026-06-04 · via Google

“My wife, who was terminally ill was admitted on April 1, 2026. She passed away April 22. I was extremely happy with the care given to her until she passed. The nurses were all helpful & very caring. It was a comfort during that time to know she was being well taken care of.”

★★★★★Gerri and Jane McCurdy · 2025-09-22 · via Google

“Today we placed my mother into the care of Regency Care Center, in Norwalk. The entire process was made less stressful and the placement was super easy with the dedicated services provided by Shay, the Admissions Director. A few weeks ago, she gave us a very nice tour of the facility and expertly answered all of our questions. The paperwork was explained and easily filled out with the assistance o…”

★★★★★Kathy Duncan · 2025-02-26 · via Google

“I have entrusted 3 family members, over the past 13 years, to the care of Regency Assisted Living and Care Center staff members. As with any work place, there is some turnover to be expected. The core group of the many long term employees are absolutely wonderful. This includes the staff members in management, nursing, CNA's, dietary, activities, laundry, housekeeping, business office, and maint…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 55 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
$79$99 Advanced

Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered