Home›Browse›Virginia›Salem›Richfield Health Center - Salem

Nursing homeFAID #12422

Richfield Health Center - Salem

3719 KNOLLRIDGE ROAD, SALEM, VA, 24153

(540) 380-4500

richfieldliving.com

112 licensed beds

★★★★★3/5CMS Five-Star overall3/5 health inspections3/5 staffing3/5 quality measuresSource: CMS Care Compare

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Address

3719 Knollridge Road

Salem, VA 24153

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Public record summary

What we can show you for free.

Bed capacity

112

CMS facility ID

495013

Care type

Nursing home

County

Salem City

Facility name

Richfield Health Center - Salem

Street address

3719 KNOLLRIDGE ROAD

City / state / ZIP

Salem, VA 24153

Phone

(540) 380-4500

Website

richfieldliving.com

About this facility — Richfield Health Center - Salem

Richfield Health Center - Salem is a Medicare/Medicaid-certified skilled nursing facility in Salem, Virginia. It is licensed for 112 beds — close to the median for skilled nursing facilities in Virginia (117 beds).

It is one of 8 senior care facilities in Salem and 289 skilled nursing facilities across Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Richfield Health Center - Salem 54 times across 7 inspections in the last three years, including 2 food-safety citations, and CMS has imposed $15,465 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

Non profit - Corporation

Registered owners & officers

Friendship Foundation Inc

Direct owner · Operational control · Additional disclosable party — 100% stake — since 2023

Bishop, Nathaniel

Governing body · Director · Operational control — since 2023

Brown, Edwards & Company, Llp

Additional disclosable party — since 2023

Campbell, Luke

Operational control · Additional disclosable party — since 2023

Combs, Glen

Director · Operational control — since 2023

Duncan, Stephanie

Operational control · Additional disclosable party — since 2023

Feinour, Edwin

Director · Operational control — since 2023

Feldmann, Greg

Governing body · Operational control — since 2023

Grove, Lucian

Director · Operational control — since 2023

Higgins, Benjamin

Operational control · Additional disclosable party — since 2023

Hoff, Joseph

Governing body · Officer · Operational control · Additional disclosable party — since 2023

Hughes, Angela

Operational control — since 2002

Johnson, Cynda

Governing body · Director · Operational control — since 2023

Lawson, Robert

Governing body · Director · Operational control — since 2023

Layell, Erin

Operational control · Additional disclosable party — since 2023

Lowe, Todd

Operational control · Additional disclosable party — since 2023

Mitchell, Cynthia

Governing body — since 2023

Nester, Paul

Governing body · Operational control — since 2023

Nichols, Whitney

Operational control — since 2023

Oelschlager, Kathryn

Director · Operational control — since 2023

Rodger, Mary

Operational control · Additional disclosable party — since 2023

Sandel, Robert

Governing body · Director · Operational control — since 2023

Shannon, Charles

Governing body · Officer · Operational control · Additional disclosable party — since 2023

Valley Management Co Inc

Operational control · Additional disclosable party — since 2023

Walker & Associates Pc

Additional disclosable party — since 2023

Williamson, John

Director — since 2023

Regulatory standing

Licensed / certified since

1967-01-01

CMS overall rating

3 of 5 stars

Health deficiencies

10 at the last standard inspection

Federal fines

$15,465 total

Last standard inspection

2024-05-15

Nurse staffing

4.3 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$476 per day (≈ $14,470/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

48% Medicaid · 21% Medicare · 30% private/other

Occupancy

89% (fiscal year 2023)

Vs. state median

19% above the VA median of $401/day — full state cost breakdown

Services & coverage

Licensed beds

112

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Monday: 8:00 AM – 5:30 PM · Tuesday: 8:00 AM – 5:30 PM · Wednesday: 8:00 AM – 5:30 PM · Thursday: 8:00 AM – 5:30 PM · Friday: 8:00 AM – 5:30 PM · Saturday: Closed · Sunday: Closed

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.

2024-12-05Health inspectionComplaint-triggered4 citations

F-0658

D · No harm foundFrom a complaint

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2025-01-08

F-0760

G · Actual harmFrom a complaint

Ensure that residents are free from significant medication errors.

Corrected 2025-01-08

F-0770

D · No harm foundFrom a complaint

Provide timely, quality laboratory services/tests to meet the needs of residents.

Corrected 2025-01-08

F-0825

D · No harm foundFrom a complaint

Provide or get specialized rehabilitative services as required for a resident.

Corrected 2025-01-08

2024-05-15Health inspection10 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-07-15

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-07-15

F-0582

D · No harm found

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Corrected 2024-07-15

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2024-07-15

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-07-15

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-07-15

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-07-15

F-0756

D · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2024-07-15

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-07-15

F-0883

D · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2024-07-15

5 earlier / fire-safety inspections (40 citations)

2023-02-08Health inspection7 citations

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2023-03-23

F-0607

E · No harm found

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2023-03-23

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2023-03-23

F-0677

E · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2023-03-23

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2023-03-23

F-0770

D · No harm found

Provide timely, quality laboratory services/tests to meet the needs of residents.

Corrected 2023-03-23

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-03-23

2021-07-29Health inspection10 citations

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2021-09-10

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2021-09-10

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2021-09-10

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2021-09-10

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2021-09-10

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2021-09-10

F-0772

D · No harm found

Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.

Corrected 2021-09-10

F-0803

D · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2021-09-10

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2021-09-10

F-0908

D · No harm found

Keep all essential equipment working safely.

Corrected 2021-09-10

2024-05-15Fire-safety inspection2 citations

K-0345

D · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2024-07-09

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-07-09

2023-02-08Fire-safety inspection10 citations

E-0037

D · No harm found

Establish staff and initial training requirements.

Corrected 2023-03-23

K-0161

E · No harm found

Use approved construction type or materials.

Corrected 2023-04-10

K-0291

D · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2023-06-06

K-0324

D · No harm found

Provide properly protected cooking facilities.

Corrected 2023-04-10

K-0325

D · No harm found

Have properly installed hallway dispensers for alcohol-based hand rub.

Corrected 2023-04-10

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-06-06

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2023-06-06

K-0521

E · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2023-04-10

K-0761

E · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2023-06-06

K-0918

E · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2023-04-10

2021-07-29Fire-safety inspection11 citations

K-0221

E · No harm found

Provide rooms that can be unlocked from inside without a key.

Corrected 2021-09-23

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2021-09-23

K-0291

E · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2021-11-10

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2021-11-10

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2021-11-10

K-0372

D · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2021-11-10

K-0511

F · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2021-11-10

K-0521

E · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2021-12-14

K-0531

D · No harm found

Have elevators that firefighters can control in the event of a fire.

Corrected 2021-11-10

K-0761

F · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2021-11-10

K-0918

E · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2021-11-10

Federal penalties

2024-12-05Fine$15,465

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 495013.

Visitor reviews

What people say on Google.

2.79 ratings on Google

★WILLIAM Ga · 2026-02-13 · via Google
“My mom spent her last days in this uncaring disorganized facility. We actually moved her back to her assisted living before her passing were she got better care and attention. Had we left her at Richfield she would have been set aside and left alone to pass without any attention. As some staff were helpful most were NOT. I got more information and insight of what was going with the conditio…”

★Lauren Oliver · 2026-02-14 · via Google
“This place is a joke. They did not take care of my grandmother at all. They never bathed/cleaned her, she would be in the same clothes for DAYS, never helped her eat (which she struggled to do), never trimmed her nails and never cleaned her nails, never wiped her face and THEY STOLE HER JEWELERY FROM HER WHEN SHE PASSED AWAY!! Our family went in to gather her belongings from her room after she pas…”

★★★★★Linda LaRock · 2025-07-22 · via Google
“My mother has been a resident for the past 9 months of the LTC unit. She has dementia and her overall care is quite excellent! Any issues are handled promptly..As a family our only complaint is the visitors parking lot frequently has employees parking there and that makes it very difficult for my brother who has severe lung disease to walk up the hill... Parking is a problem that needs address…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 54 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered