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Nursing homeFAID #11109

Riverstreet Manor

440 NORTH RIVER STREET, WILKES-BARRE, PA, 18702

(570) 825-5611

www.riverstreethc.com

122 licensed beds

CMS rates Riverstreet Manor 2 out of 5 overall. Federal inspectors issued 71 citations across 15 inspections in the last three years, with $8,278 in fines. Listing last updated 2026-11-06.

★★★★★2/5CMS Five-Star overall2/5 health inspections2/5 staffing3/5 quality measuresSource: CMS Care Compare

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Photo via Google · Josephine Pritchard

Address

440 North River Street

Wilkes-barre, PA 18702

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Public record summary

What we can show you for free.

Bed capacity

122

CMS facility ID

395691

Care type

Nursing home

County

Luzerne

Facility name

Riverstreet Manor

Street address

440 NORTH RIVER STREET

City / state / ZIP

Wilkes-barre, PA 18702

Phone

(570) 825-5611

Website

www.riverstreethc.com

About this facility — Riverstreet Manor

Riverstreet Manor is a Medicare/Medicaid-certified skilled nursing facility in Wilkes Barre, Pennsylvania. It is licensed for 122 beds — close to the median for skilled nursing facilities in Pennsylvania (119 beds).

It is one of 15 senior care facilities in Wilkes Barre and 656 skilled nursing facilities across Pennsylvania. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Riverstreet Manor 71 times across 15 inspections in the last three years, including 7 food-safety citations, and CMS has imposed $8,278 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

For profit - Corporation

Registered owners & officers

Rscnhhc Llc

Direct owner — 100% stake — since 2021

Sar Ft 2021 Family Trust

Indirect owner — 100% stake — since 2021

Eichhorn, Holly

Operational control · Additional disclosable party — since 2021

Mandel, Avital

Operational control — since 2021

Regulatory standing

Licensed / certified since

1985-03-05

CMS overall rating

2 of 5 stars

Health deficiencies

17 at the last standard inspection

Federal fines

$8,278 total

Last standard inspection

2026-04-17

Nurse staffing

3.3 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges

$343 per day (≈ $10,430/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

78% Medicaid · 7% Medicare · 15% private/other

Occupancy

87% (fiscal year 2024)

Vs. state median

17% below the PA median of $415/day — full state cost breakdown

Services & coverage

Licensed beds

122

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 7 food-safety citations on its three-year record — flagged below among the inspections.

2026-06-24Health inspectionComplaint-triggered1 citation

F-0607

D · No harm foundFrom a complaint

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2026-07-07

2026-05-28Health inspectionComplaint-triggered2 citations

F-0686

D · No harm foundFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2026-07-07

F-0690

D · No harm foundFrom a complaint

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2026-07-07

12 earlier / fire-safety inspections (68 citations)

2026-04-17Health inspection8 citations

F-0605

D · No harm found

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

Corrected 2026-07-07

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2026-07-07

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-07-07

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2026-07-07

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2026-07-07

F-0809

E · No harm foundFood safety

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

Corrected 2026-07-07

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-07-07

F-0868

E · No harm found

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Corrected 2026-07-07

2025-12-30Health inspectionComplaint-triggered2 citations

F-0585

D · No harm foundFrom a complaint

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2026-02-04

F-0760

D · No harm foundFrom a complaint

Ensure that residents are free from significant medication errors.

Corrected 2026-02-04

2025-10-21Health inspectionComplaint-triggered4 citations

F-0584

E · No harm foundFrom a complaint

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2025-12-02

F-0600

G · Actual harmFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2025-12-02

F-0812

D · No harm foundFood safetyFrom a complaint

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-12-02

F-0926

E · No harm foundFrom a complaint

Have policies on smoking.

Corrected 2025-12-02

2025-06-26Health inspectionComplaint-triggered11 citations

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2025-08-19

F-0677

E · No harm foundFrom a complaint

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2025-08-19

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-08-19

F-0691

D · No harm found

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

Corrected 2025-08-19

F-0697

E · No harm found

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2025-08-19

F-0699

D · No harm found

Provide care or services that was trauma informed and/or culturally competent.

Corrected 2025-08-19

F-0711

D · No harm found

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

Corrected 2025-08-19

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2025-08-19

F-0761

D · No harm found

Corrected 2025-08-19

F-0809

E · No harm foundFood safety

Corrected 2025-08-19

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-08-19

2024-09-06Health inspection12 citations

F-0550

E · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-10-09

F-0559

D · No harm found

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

Corrected 2024-10-09

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2024-10-09

F-0610

D · No harm found

Respond appropriately to all alleged violations.

Corrected 2024-10-09

F-0657

E · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-10-09

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-10-09

F-0694

D · No harm found

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Corrected 2024-10-09

F-0697

D · No harm found

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2024-10-09

F-0745

D · No harm found

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Corrected 2024-10-09

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2024-10-09

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2024-10-09

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-10-09

2024-08-11Health inspectionComplaint-triggered5 citations

F-0678

D · No harm foundFrom a complaint

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Corrected 2024-10-09

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-10-09

F-0732

C · No harm foundFrom a complaint

Post nurse staffing information every day.

Corrected 2024-10-09

F-0761

D · No harm foundFrom a complaint

Corrected 2024-10-09

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-10-09

2024-04-24Health inspectionComplaint-triggered3 citations

F-0550

E · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-05-29

F-0695

E · No harm foundFrom a complaint

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-05-29

F-0806

E · No harm foundFood safetyFrom a complaint

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Corrected 2024-05-29

2024-01-18Health inspectionComplaint-triggered2 citations

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-02-27

F-0812

F · No harm foundFood safetyFrom a complaint

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-02-27

2026-04-17Fire-safety inspection9 citations

K-0321

F · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2026-06-26

K-0324

E · No harm found

Provide properly protected cooking facilities.

Corrected 2026-06-26

K-0345

C · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2026-06-26

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2026-06-26

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2026-06-26

K-0372

E · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2026-06-26

K-0374

E · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2026-06-26

K-0712

E · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2026-06-26

K-0741

E · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2026-06-26

2025-06-26Fire-safety inspection4 citations

K-0211

E · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2025-07-22

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-07-22

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2025-07-22

K-0761

E · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2025-07-22

2025-01-30Fire-safety inspectionComplaint-triggered1 citation

K-0911

E · No harm foundFrom a complaint

Meet requirements for the installation and maintenance of electrical systems.

Corrected 2025-03-04

2024-09-06Fire-safety inspection7 citations

K-0291

E · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2024-11-05

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2024-11-05

K-0324

C · No harm found

Provide properly protected cooking facilities.

Corrected 2024-11-05

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-11-05

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2024-11-05

K-0374

E · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2024-11-05

K-0911

C · No harm found

Meet requirements for the installation and maintenance of electrical systems.

Corrected 2024-11-05

Federal penalties

2025-10-21Fine$8,278

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 395691.

Quality of care & staffing

How it compares in Pennsylvania.

Inspection citations, 3 years

More than 85% of nursing homes in the state

State median: 37

Federal fines, 3 years

$8,278

More than 59% of nursing homes in the state

State median: $0

Nurse staffing, hours per resident per day

3.3

Higher than 11% of nursing homes in the state

State median: 3.6

Nursing staff turnover, annual

51%

Higher than 68% of nursing homes in the state

State median: 45%

Resident outcomes

On 21 federal quality measures, this facility does better than the Pennsylvania average on 9 and worse on 5. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	14.8%	16.4%	13.5%	Better than state
Lose too much weight	5.0%	6.0%	5.1%	Better than state
With a catheter inserted and left in their bladder	0.7%	0.6%	0.7%	Worse than state
With a urinary tract infection	2.0%	1.4%	1.5%	Worse than state
Have depressive symptoms	3.3%	13.8%	13.5%	Better than state
Were physically restrained	0.0%	0.2%	0.1%	Better than state
Experiencing one or more falls with major injury	3.1%	3.1%	3.2%	Near state average
Assessed and appropriately given the pneumococcal vaccine	97.5%	87.8%	93.7%	Better than state
Ability to walk independently worsened	15.6%	15.4%	12.7%	Near state average
Received an antianxiety or hypnotic medication	21.2%	20.1%	19.5%	Near state average
Assessed and appropriately given the seasonal influenza vaccine	100.0%	93.7%	95.3%	Near state average
With pressure ulcers	3.5%	4.7%	4.5%	Better than state
With new or worsened bowel or bladder incontinence	26.1%	25.0%	18.3%	Near state average
Received an antipsychotic medication	28.7%	17.6%	15.4%	Worse than state
Hospitalizations per 1000 long-stay resident days	2.24	1.50	1.81	Worse than state
Outpatient emergency department visits per 1000 long-stay resident days	0.72	1.13	1.69	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	91.2%	70.8%	82.3%	Better than state
Newly received an antipsychotic medication	1.4%	1.4%	1.5%	Near state average
Were assessed and appropriately given the seasonal influenza vaccine	91.9%	70.9%	80.1%	Better than state
Were rehospitalized after a nursing home admission	22.8%	22.0%	23.4%	Near state average
Had an outpatient emergency department visit	12.5%	9.5%	11.8%	Worse than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0812 4 inspections. Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F-0761 3 inspections. Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
K-0353 3 inspections. Inspect, test, and maintain automatic sprinkler systems.
K-0363 3 inspections. Install corridor and hallway doors that block smoke.
F-0684 3 inspections. Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F-0689 2 inspections. Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Verify & compare

Where to check, and what's nearby.

Who to contact in Pennsylvania

Licensing: Pennsylvania Department of Health
File a complaint: 800-254-5164 · Online
Long-Term Care Ombudsman: 717-783-8975. A free advocate for residents and families.
Adult Protective Services: 800-490-8505. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Wilkes-barre General Hospital, about 0.3 miles. CMS rating 2 of 5.
Wilkes Barre Va Medical Center, about 1.9 miles. CMS rating 5 of 5.
Geisinger Wyoming Valley Medical Center, about 3.1 miles. CMS rating 4 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Third Avenue Health & Rehab Center, Kingston, about 0.6 miles. CMS rating 3 of 5.
Edenbrook On Second Ave, Kingston, about 0.7 miles. CMS rating 1 of 5.
Embassy of Wyoming Valley, Wilkes Barre, about 0.8 miles. CMS rating 2 of 5.
Allied Services Center City Skilled Nursing, Wilkes Barre, about 1.1 miles. CMS rating 3 of 5.
Heinz Transitional Rehabilitation Unit, Wilkes-barre, about 1.2 miles. CMS rating 5 of 5.

Visitor reviews

What people say on Google.

4.2154 ratings on Google

★Meg · 2026-04-13 · via Google
“Some staff members here are excellent, but others fall far short of expectations. One social worker in particular, Stacy Dunn, can be very kind when it benefits her, but her attitude can change quickly and unpredictably. The facility itself often has an unpleasant odor, which raises concerns about cleanliness. The food quality is below average, and there have been issues with medication errors an…”

★★★★★Natasha Carter · 2026-05-23 · via Google
“This is my first time being here but it is very. Nursing Home Everybody is respectful. Very Clean. Movie day Therapy sessions The food is not to bad. Coffee is really good.”

★Carolann · 2026-01-05 · via Google
“This place is absolutely disgusting, my Dad is there on hospice with a few weeks left and the amount of stuff I have proof of thank God is absolutely horrid and how they treat people and my Dad… the call light rings and rings for over 20 minutes the nurses at the desk eating away while they can hear the call light going off, my Dad has to climb out of bed to find someone for help, his meds are d…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

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Inspection citations — last 5 years

Locked

The 71 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered