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Nursing homeFAID #1484

Saint Mary Home

2021 ALBANY AVE, WEST HARTFORD, CT, 06117

(860) 570-8200

www.trinityhealthseniorcommunities.org/connecticut/saint-mary-home

256 licensed beds

★★★★★3/5CMS Five-Star overall2/5 health inspections4/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo via Google · Rachel Goodsell

Address

2021 Albany Ave

West Hartford, CT 06117

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Public record summary

What we can show you for free.

Bed capacity

256

CMS facility ID

075085

Care type

Nursing home

County

Capitol

Facility name

Saint Mary Home

Street address

2021 ALBANY AVE

City / state / ZIP

West Hartford, CT 06117

Phone

(860) 570-8200

Website

www.trinityhealthseniorcommunities.org/connecticut/saint-mary-home

About this facility — Saint Mary Home

Saint Mary Home is a Medicare/Medicaid-certified skilled nursing facility in West Hartford, Connecticut. It is licensed for 256 beds — well above the median for skilled nursing facilities in Connecticut (120 beds).

It is one of 11 senior care facilities in West Hartford and 191 skilled nursing facilities across Connecticut. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Saint Mary Home 43 times across 13 inspections in the last three years, including 3 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Trinity Health

Ownership type

Non profit - Corporation

Registered owners & officers

Mercy Community Health Inc.

Direct owner — 100% stake — since 1997

Trinity Continuing Care Services

Indirect owner — 100% stake — since 2016

Bowens, Marcus

Officer — since 2022

Demaida, Rachael

Managing employee — since 2022

Hamilton-crawford, Janice

Director · Officer — since 2022

Johnson, Patrick

Director — since 2011

Kane, Ann

Director — since 2022

Latovick, Pamela

Managing employee · Director — since 2016

Mckeon, Patricia

Director — since 2022

Murphy, Peter

Director — since 2013

Raman, Shyamala

Director — since 2022

Singh, Gagandeep

Director — since 2022

Walker, Mark

Director — since 2011

Regulatory standing

Federal court records

4 naming this facility · 20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1967-01-01

CMS overall rating

3 of 5 stars

Health deficiencies

10 at the last standard inspection

Federal fines

None on record

Last standard inspection

2024-11-12

Nurse staffing

3.8 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges

$512 per day (≈ $15,560/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

42% Medicaid · 4% Medicare · 55% private/other

Occupancy

83% (fiscal year 2024)

Vs. state median

4% above the CT median of $490/day — full state cost breakdown

Services & coverage

Licensed beds

256

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.

2026-03-03Health inspectionComplaint-triggered1 citation

F-0578

D · No harm foundFrom a complaint

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

2026-02-04Health inspectionComplaint-triggered1 citation

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-02-02

11 earlier / fire-safety inspections (41 citations)

2025-11-19Health inspectionComplaint-triggered1 citation

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-11-26

2024-11-12Health inspection7 citations

F-0572

E · No harm found

Give residents a notice of rights, rules, services and charges.

Corrected 2024-12-20

F-0603

E · No harm found

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

Corrected 2024-12-20

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-12-20

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-12-20

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-12-20

F-0883

E · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2024-12-20

F-0887

F · No harm found

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Corrected 2024-12-20

2024-09-10Health inspectionComplaint-triggered2 citations

F-0656

D · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-10-16

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-10-16

2024-08-08Health inspectionComplaint-triggered1 citation

F-0550

D · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-09-09

2024-06-11Health inspectionComplaint-triggered1 citation

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-07-12

2024-01-26Health inspectionComplaint-triggered1 citation

F-0657

D · No harm foundFrom a complaint

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-03-15

2022-02-16Health inspection7 citations

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2022-03-28

F-0602

D · No harm found

Protect each resident from the wrongful use of the resident's belongings or money.

Corrected 2022-03-28

F-0760

G · Actual harm

Ensure that residents are free from significant medication errors.

Corrected 2022-03-28

F-0807

E · No harm foundFood safety

Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

Corrected 2022-03-28

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2022-03-28

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2022-03-28

F-0919

D · No harm found

Make sure that a working call system is available in each resident's bathroom and bathing area.

Corrected 2022-03-28

2019-07-25Health inspection4 citations

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2019-08-30

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2019-08-30

F-0761

D · No harm found

Corrected 2019-08-30

F-0812

D · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2019-08-30

2024-11-12Fire-safety inspection7 citations

K-0211

D · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2024-11-07

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-12-11

K-0372

D · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2025-01-03

K-0902

D · No harm found

Meet requirements for the installation and maintenance of medical gas and medical vacuum systems.

Corrected 2024-12-11

K-0918

D · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-12-11

K-0919

D · No harm found

Meet requirements for the use of electrical equipment.

Corrected 2024-12-17

K-0927

D · No harm found

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

Corrected 2024-12-11

2022-02-16Fire-safety inspection5 citations

E-0020

E · No harm found

Establish policies and procedures including evacuation.

Corrected 2022-02-24

K-0223

E · No harm found

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Corrected 2022-02-24

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2022-02-24

K-0711

E · No harm found

Provide a written emergency evacuation plan.

Corrected 2022-02-24

K-0761

D · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2022-02-24

2019-07-25Fire-safety inspection5 citations

K-0211

D · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2019-09-04

K-0300

D · No harm found

Meet other general requirements that are deficient.

Corrected 2019-09-04

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2019-09-04

K-0372

D · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2019-09-04

K-0700

D · No harm found

Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.

Corrected 2019-09-04

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 075085.

Visitor reviews

What people say on Google.

3.484 ratings on Google

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 43 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered