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Nursing homeFAID #920

Santa Rosa Post Acute

4650 HOEN AVENUE, SANTA ROSA, CA, 95405
(707) 546-0471
99 licensed beds

CMS rates Santa Rosa Post Acute 3 out of 5 overall. Federal inspectors issued 72 citations across 27 inspections in the last three years, with $10,166 in fines. Listing last updated 2026-11-06.

★★★★★3/5CMS Five-Star overall2/5 health inspections4/5 staffing5/5 quality measuresSource: CMS Care Compare

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Public record summary

What we can show you for free.
Bed capacity
99
CMS facility ID
055854
Care type
Nursing home
County
Sonoma
Facility name
Santa Rosa Post Acute
Street address
4650 HOEN AVENUE
City / state / ZIP
Santa Rosa, CA 95405
Phone
(707) 546-0471

About this facility — Santa Rosa Post Acute

Santa Rosa Post Acute is a Medicare/Medicaid-certified skilled nursing facility in Santa Rosa, California. It is licensed for 99 beds — close to the median for skilled nursing facilities in California (98 beds).

It is one of 100 senior care facilities in Santa Rosa and 1,165 skilled nursing facilities across California. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Pacs Group, a group of 277 facilities on this site.

Federal inspectors have cited Santa Rosa Post Acute 72 times across 27 inspections in the last three years, including 4 food-safety citations, and CMS has imposed $10,166 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Pacs Group
Ownership type
For profit - Limited Liability company

Registered owners & officers

Providence Group Nh, Llc
Indirect owner — 100% stake — since 2023
Providence Group Wine Country Llc
Direct owner — 100% stake — since 2016
Apt, Frederick
Officer — since 2024
Bills, Kevan
Managing employee · Operational control — since 2022
Hancock, Mark
Officer — since 2024
Jergensen, Joshua
Officer — since 2024
Mitchell, John
Officer — since 2024
Picetti, Dominic
Managing employee — since 2024

Regulatory standing

Federal court records
6 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1967-11-03
CMS overall rating
3 of 5 stars
Health deficiencies
15 at the last standard inspection
Federal fines
$10,166 total
Last standard inspection
2025-09-12
Nurse staffing
3.9 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$947 per day (≈ $28,790/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
7% Medicaid · 19% Medicare · 74% private/other
Occupancy
95% (fiscal year 2023)
Vs. state median
84% above the CA median of $514/day — full state cost breakdown

Services & coverage

Licensed beds
99
Medicare
Accepted
Medicaid
Accepted
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.
2026-03-11Health inspectionComplaint-triggered2 citations
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2026-03-09
F-0689
E · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2026-04-05
2026-02-06Health inspectionComplaint-triggered1 citation
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2026-03-13
24 earlier / fire-safety inspections (69 citations)
2025-12-26Health inspectionComplaint-triggered2 citations
F-0550
D · No harm foundFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2026-01-04
F-0755
D · No harm foundFrom a complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2026-01-04
2025-09-12Health inspection10 citations
F-0655
D · No harm found
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected 2025-10-06
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-10-06
F-0697
D · No harm found
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2025-10-06
F-0730
E · No harm found
Observe each nurse aide's job performance and give regular training.
Corrected 2025-10-06
F-0741
E · No harm found
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Corrected 2025-10-06
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-10-06
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-10-06
F-0919
D · No harm found
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected 2025-10-06
F-0921
D · No harm found
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected 2025-10-06
F-0925
E · No harm found
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected 2025-10-06
2025-09-02Health inspectionComplaint-triggered1 citation
F-0658
E · No harm foundFrom a complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2025-10-05
2025-05-02Health inspectionComplaint-triggered2 citations
F-0607
F · No harm foundFrom a complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2025-05-12
F-0610
F · No harm foundFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2025-05-12
2025-04-25Health inspectionComplaint-triggered2 citations
F-0607
D · No harm foundFrom a complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2025-05-16
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2025-05-16
2025-04-09Health inspectionComplaint-triggered1 citation
F-0609
E · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2025-05-02
2025-03-24Health inspectionComplaint-triggered1 citation
F-0584
E · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2025-04-07
2025-02-24Health inspectionComplaint-triggered1 citation
F-0573
E · No harm foundFrom a complaint
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Corrected 2025-03-11
2025-01-28Health inspectionComplaint-triggered1 citation
F-0678
G · Actual harmFrom a complaint
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected 2025-02-13
2024-12-05Health inspectionComplaint-triggered1 citation
F-0880
F · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2025-01-03
2024-10-04Health inspectionComplaint-triggered2 citations
F-0576
D · No harm foundFrom a complaint
Ensure residents have reasonable access to and privacy in their use of communication methods.
Corrected 2024-10-23
F-0755
D · No harm foundFrom a complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2024-10-23
2024-08-28Health inspectionComplaint-triggered1 citation
F-0576
E · No harm foundFrom a complaint
Ensure residents have reasonable access to and privacy in their use of communication methods.
Corrected 2024-11-06
2024-08-06Health inspectionComplaint-triggered1 citation
F-0692
D · No harm foundFrom a complaint
Provide enough food/fluids to maintain a resident's health.
Corrected 2024-09-15
2024-04-10Health inspectionComplaint-triggered4 citations
F-0655
E · No harm foundFrom a complaint
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected 2024-07-12
F-0800
D · No harm foundFood safetyFrom a complaint
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Corrected 2024-07-12
F-0801
D · No harm foundFood safetyFrom a complaint
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Corrected 2024-07-12
F-0804
E · No harm foundFood safetyFrom a complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2024-07-12
2024-01-24Health inspectionComplaint-triggered2 citations
F-0600
E · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-02-16
F-0656
E · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-02-16
2024-01-03Health inspectionComplaint-triggered1 citation
F-0839
D · No harm foundFrom a complaint
Employ staff that are licensed, certified, or registered in accordance with state laws.
Corrected 2024-01-13
2023-12-22Health inspectionComplaint-triggered2 citations
F-0684
E · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-01-08
F-0755
D · No harm foundFrom a complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2024-01-08
2023-12-15Health inspectionComplaint-triggered1 citation
F-0880
E · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2023-12-31
2023-12-14Health inspectionComplaint-triggered1 citation
F-0908
E · No harm foundFrom a complaint
Keep all essential equipment working safely.
Corrected 2023-12-30
2023-11-02Health inspectionComplaint-triggered1 citation
F-0658
E · No harm foundFrom a complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2023-11-14
2021-04-23Health inspection9 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2021-05-25
F-0575
D · No harm found
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Corrected 2021-05-25
F-0623
E · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2021-05-25
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2021-05-25
F-0679
D · No harm found
Provide activities to meet all resident's needs.
Corrected 2021-05-25
F-0755
D · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2021-05-25
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2021-05-25
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2021-05-25
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2021-05-25
2025-09-12Fire-safety inspection6 citations
K-0324
F · No harm found
Provide properly protected cooking facilities.
Corrected 2025-10-23
K-0363
E · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2025-10-23
K-0711
D · No harm found
Provide a written emergency evacuation plan.
Corrected 2025-10-23
K-0914
F · No harm found
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Corrected 2025-11-30
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2025-10-23
K-0920
D · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2025-10-23
2024-03-07Fire-safety inspection6 citations
K-0321
D · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2024-03-30
K-0363
D · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2024-03-30
K-0712
E · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2024-03-30
K-0741
D · No harm found
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Corrected 2024-03-30
K-0918
E · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2024-03-30
K-0920
D · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2024-03-30
2021-04-23Fire-safety inspection10 citations
E-0026
F · No harm found
Establish roles under a Waiver declared by secretary.
Corrected 2021-07-01
E-0041
F · No harm found
Implement emergency and standby power systems.
Corrected 2021-07-01
K-0161
D · No harm found
Use approved construction type or materials.
Corrected 2021-07-01
K-0223
D · No harm found
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Corrected 2021-07-01
K-0347
D · No harm found
Properly provide smoke detection systems in areas open to corridors.
Corrected 2021-07-01
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2021-07-01
K-0355
D · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2021-07-01
K-0363
D · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2021-07-01
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2021-07-01
K-0920
D · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2021-07-01

Federal penalties

2025-01-28Fine$10,166
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 055854.

Quality of care & staffing

How it compares in California.
Inspection citations, 3 years
72
More than 60% of nursing homes in the state
State median: 65
Federal fines, 3 years
$10,166
More than 68% of nursing homes in the state
State median: $0
Nurse staffing, hours per resident per day
3.9
Higher than 15% of nursing homes in the state
State median: 4.3
Nursing staff turnover, annual
32%
Higher than 38% of nursing homes in the state
State median: 36%

Resident outcomes

On 21 federal quality measures, this facility does better than the California average on 11 and worse on 6. Differences within 10% of the average are shown as near average.

Long-stay residentsThis facilityStateUSCompared with state
Need for help with daily activities has increased7.9%10.2%13.5%Better than state
Lose too much weight1.8%4.1%5.1%Better than state
With a catheter inserted and left in their bladder0.0%0.7%0.7%Better than state
With a urinary tract infection0.0%1.2%1.5%Better than state
Have depressive symptoms2.4%7.6%13.5%Better than state
Were physically restrained0.0%0.3%0.1%Better than state
Experiencing one or more falls with major injury0.6%1.6%3.2%Better than state
Assessed and appropriately given the pneumococcal vaccine99.7%98.7%93.7%Near state average
Ability to walk independently worsened13.7%8.9%12.7%Worse than state
Received an antianxiety or hypnotic medication17.5%13.7%19.5%Worse than state
Assessed and appropriately given the seasonal influenza vaccine80.7%97.9%95.3%Worse than state
With pressure ulcers3.6%4.3%4.5%Better than state
With new or worsened bowel or bladder incontinence16.2%9.8%18.3%Worse than state
Received an antipsychotic medication12.1%12.3%15.4%Near state average
Hospitalizations per 1000 long-stay resident days1.172.211.81Better than state
Outpatient emergency department visits per 1000 long-stay resident days1.121.501.69Better than state
Short-stay residentsThis facilityStateUSCompared with state
Assessed and appropriately given the pneumococcal vaccine96.4%94.6%82.3%Near state average
Newly received an antipsychotic medication0.8%1.3%1.5%Better than state
Were assessed and appropriately given the seasonal influenza vaccine89.1%93.1%80.1%Near state average
Were rehospitalized after a nursing home admission25.1%22.6%23.4%Worse than state
Had an outpatient emergency department visit14.7%11.1%11.8%Worse than state
Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

  • F-0755 4 inspections. Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
  • F-0880 4 inspections. Provide and implement an infection prevention and control program.
  • F-0600 3 inspections. Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
  • K-0363 3 inspections. Install corridor and hallway doors that block smoke.
  • K-0918 3 inspections. Have generator or other power source capable of supplying service within 10 seconds.
  • K-0920 3 inspections. Ensure proper usage of power strips and extension cords.

What its owners also hold

  • Providence Group Nh, Llc has an ownership stake on file at 76 nursing homes, averaging 2.7 of 5 on CMS's overall rating.
  • Providence Group Wine Country Llc has an ownership stake on file at 5 nursing homes, averaging 2.6 of 5 on CMS's overall rating.
Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in California

  • Licensing: California Department of Public Health, Center for Health Care Quality, Licensing and Certification
  • File a complaint: 844-538-8766 · Online
  • Long-Term Care Ombudsman: 800-231-4024. A free advocate for residents and families.
  • Adult Protective Services: 833-401-0832. Some states send facility cases to licensing instead. In an emergency, call 911.
  • Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

  • Providence Santa Rosa Memorial Hospital, about 1.7 miles. CMS rating 3 of 5.
  • Sutter Santa Rosa Regional Hospital, about 5.9 miles. CMS rating 5 of 5.
  • Adventist Health St Helena, about 13 miles. CMS rating 4 of 5.
Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Inside your report

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Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
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Inspection citations — last 5 years

Locked
The 72 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-11-06
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered