Home›Browse›Virginia›Buena Vista›Shenandoah Valley Health and Rehab

Nursing homeFAID #12482

Shenandoah Valley Health and Rehab

3737 CATALPA AVE, BUENA VISTA, VA, 24416

(540) 261-7444

93 licensed beds

★★★★★2/5CMS Five-Star overall2/5 health inspections2/5 staffing3/5 quality measuresSource: CMS Care Compare

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Address

3737 Catalpa Ave

Buena Vista, VA 24416

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Public record summary

What we can show you for free.

Bed capacity

CMS facility ID

495168

Care type

Nursing home

County

Buena Vista City

Facility name

Shenandoah Valley Health and Rehab

Street address

3737 CATALPA AVE

City / state / ZIP

Buena Vista, VA 24416

Phone

(540) 261-7444

About this facility — Shenandoah Valley Health and Rehab

Shenandoah Valley Health and Rehab is a Medicare/Medicaid-certified skilled nursing facility in Buena Vista, Virginia. It is licensed for 93 beds — below the median for skilled nursing facilities in Virginia (117 beds).

It is one of 1 senior care facility in Buena Vista and 289 skilled nursing facilities across Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Shenandoah Valley Health and Rehab 42 times across 8 inspections in the last three years, including 1 food-safety citation, and CMS has imposed $50,635 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Trio Healthcare

Ownership type

For profit - Corporation

Registered owners & officers

Gl Virginia Holdings Llc

Direct owner — 100% stake — since 2016

Gentry, Boyd

Indirect owner · Officer — since 2016

Lam, Angela

Managing employee — since 2023

Rubenstein, David

Indirect owner · Officer — since 2016

Trio Health Care - East, Llc

Indirect owner — since 2019

Trio Healthcare Investors Llc

Indirect owner — since 2016

Trio Healthcare Llc

Indirect owner — since 2019

Regulatory standing

Federal court records

4 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1987-01-27

CMS overall rating

2 of 5 stars

Health deficiencies

6 at the last standard inspection

Federal fines

$50,635 total

Last standard inspection

2023-02-23

Nurse staffing

3.2 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$446 per day (≈ $13,560/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

65% Medicaid · 17% Medicare · 19% private/other

Occupancy

85% (fiscal year 2023)

Vs. state median

11% above the VA median of $401/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2025-01-23Health inspectionComplaint-triggered2 citations

F-0658

D · No harm foundFrom a complaint

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2025-01-17

F-0760

D · No harm foundFrom a complaint

Ensure that residents are free from significant medication errors.

Corrected 2025-01-17

2024-01-31Health inspectionComplaint-triggered10 citations

F-0626

D · No harm foundFrom a complaint

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

Corrected 2024-04-01

F-0657

G · Actual harmFrom a complaint

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-04-01

F-0698

G · Actual harmFrom a complaint

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2024-04-01

F-0730

F · No harm foundFrom a complaint

Observe each nurse aide's job performance and give regular training.

Corrected 2024-04-01

F-0755

D · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2024-04-01

F-0838

F · No harm foundFrom a complaint

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Corrected 2024-04-01

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-04-01

F-0880

F · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2024-04-01

F-0940

F · No harm foundFrom a complaint

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

Corrected 2024-04-01

F-0944

F · No harm foundFrom a complaint

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

Corrected 2024-04-01

5 earlier / fire-safety inspections (30 citations)

2023-02-23Health inspection6 citations

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2023-03-23

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2023-03-23

F-0760

D · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2023-03-23

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2023-03-23

F-0847

F · No harm found

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

Corrected 2023-03-23

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-03-23

2021-05-27Health inspection13 citations

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2021-06-25

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2021-06-25

F-0600

D · No harm found

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2021-06-25

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2021-06-25

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2021-06-25

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2021-07-20

F-0686

G · Actual harm

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2021-06-25

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2021-06-25

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2021-06-25

F-0800

D · No harm foundFood safety

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

Corrected 2021-06-25

F-0838

E · No harm found

Corrected 2021-06-25

F-0842

E · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2021-07-20

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2021-06-25

2019-03-14Health inspection6 citations

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2019-04-03

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2019-04-03

F-0657

E · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2019-04-03

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2019-04-03

F-0692

E · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2019-04-03

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2019-04-03

2021-05-27Fire-safety inspection4 citations

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2021-08-05

K-0712

D · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2021-08-05

K-0915

D · No harm found

Have proper power supply for life support equipment.

Corrected 2021-08-05

K-0923

D · No harm found

Have proper medical gas storage and administration areas.

Corrected 2021-08-05

2019-03-14Fire-safety inspection1 citation

K-0100

E · No harm found

Meet other general requirements.

Corrected 2019-05-07

Federal penalties

2024-01-31Fine$50,635

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 495168.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 42 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered