Nursing homeFAID #14730

Sorrento

2739 BABCOCK, SAN ANTONIO, TX, 78229

(210) 616-3250

112 licensed beds

CMS rates Sorrento 3 out of 5 overall. Federal inspectors issued 57 citations across 18 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★3/5CMS Five-Star overall2/5 health inspections2/5 staffing5/5 quality measuresSource: CMS Care Compare

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Address

2739 Babcock

San Antonio, TX 78229

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Public record summary

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Bed capacity

112

CMS facility ID

676378

Care type

Nursing home

County

Bexar

Facility name

Sorrento

Street address

2739 BABCOCK

City / state / ZIP

San Antonio, TX 78229

Phone

(210) 616-3250

Website

cantexcc.com/snf/sorrento

About this facility — Sorrento

Sorrento is a Medicare/Medicaid-certified skilled nursing facility in San Antonio, Texas. It is licensed for 112 beds — close to the median for skilled nursing facilities in Texas (120 beds).

It is one of 341 senior care facilities in San Antonio and 1,179 skilled nursing facilities across Texas. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Cantex Continuing Care, a group of 37 facilities on this site.

Federal inspectors have cited Sorrento 57 times across 18 inspections in the last three years, including 4 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Cantex Continuing Care

Ownership type

For profit - Limited Liability company

Registered owners & officers

Evans, Robert

Operational control · Additional disclosable party — since 2024

Hooper, Grady

Officer — since 2015

Shelton, Rolanda

Additional disclosable party — since 2024

Sorrento Continuing Care Center Ltd. Co.

Operational control · Additional disclosable party — since 2023

Regulatory standing

Federal court records

18 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

2015-01-21

CMS overall rating

3 of 5 stars

Health deficiencies

13 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-08-22

Nurse staffing

3.6 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$542 per day (≈ $16,480/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

44% Medicaid · 23% Medicare · 33% private/other

Occupancy

76% (fiscal year 2023)

Vs. state median

96% above the TX median of $277/day — full state cost breakdown

Services & coverage

Licensed beds

112

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.

2026-05-19Health inspectionComplaint-triggered1 citation

F-0558

D · No harm foundFrom a complaint

Reasonably accommodate the needs and preferences of each resident.

Corrected 2026-05-20

2025-11-30Health inspectionComplaint-triggered1 citation

F-0565

E · No harm foundFrom a complaint

Honor the resident's right to organize and participate in resident/family groups in the facility.

Corrected 2025-12-01

15 earlier / fire-safety inspections (55 citations)

2025-08-22Health inspection11 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2025-08-23

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2025-08-23

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2025-08-23

F-0640

E · No harm found

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Corrected 2025-08-23

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-08-23

F-0698

E · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2025-08-23

F-0726

E · No harm found

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2025-08-23

F-0760

D · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2025-08-23

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2025-08-23

F-0809

E · No harm foundFood safety

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

Corrected 2025-08-23

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-08-23

2025-07-17Health inspectionComplaint-triggered5 citations

F-0656

D · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-07-18

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-07-18

F-0695

D · No harm foundFrom a complaint

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2025-07-18

F-0810

D · No harm foundFood safetyFrom a complaint

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

Corrected 2025-07-18

F-0842

E · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-07-18

2025-06-20Health inspectionComplaint-triggered2 citations

F-0604

D · No harm foundFrom a complaint

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Corrected 2025-06-21

F-0609

E · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2025-06-21

2025-05-21Health inspectionComplaint-triggered2 citations

F-0755

E · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2025-06-15

F-0842

E · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-06-15

2024-07-26Health inspection9 citations

F-0580

E · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-09-02

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2024-09-02

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-09-02

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-09-02

F-0761

D · No harm found

Corrected 2024-09-02

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-09-02

F-0814

D · No harm foundFood safety

Dispose of garbage and refuse properly.

Corrected 2024-09-02

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-09-02

F-0925

D · No harm found

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Corrected 2024-09-02

2024-07-19Health inspectionComplaint-triggered5 citations

F-0578

D · No harm foundFrom a complaint

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2024-07-22

F-0620

D · No harm foundFrom a complaint

Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.

Corrected 2024-07-22

F-0644

D · No harm foundFrom a complaint

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Corrected 2024-07-22

F-0655

D · No harm foundFrom a complaint

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2024-07-22

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-07-22

2024-07-05Health inspectionComplaint-triggered2 citations

F-0623

D · No harm foundFrom a complaint

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2024-07-06

F-0626

D · No harm foundFrom a complaint

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

Corrected 2024-07-06

2024-06-28Health inspectionComplaint-triggered1 citation

F-0689

E · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-07-01

2024-04-05Health inspectionComplaint-triggered4 citations

F-0622

D · No harm foundFrom a complaint

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Corrected 2024-05-03

F-0623

E · No harm foundFrom a complaint

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2024-05-03

F-0660

E · No harm foundFrom a complaint

Plan the resident's discharge to meet the resident's goals and needs.

Corrected 2024-05-03

F-0839

E · No harm foundFrom a complaint

Employ staff that are licensed, certified, or registered in accordance with state laws.

Corrected 2024-05-03

2024-03-13Health inspectionComplaint-triggered3 citations

F-0695

D · No harm foundFrom a complaint

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-03-14

F-0712

D · No harm foundFrom a complaint

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

Corrected 2024-03-14

F-0880

D · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2024-03-14

2023-11-10Health inspectionComplaint-triggered1 citation

F-0677

D · No harm foundFrom a complaint

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2023-11-02

2023-06-02Health inspection3 citations

F-0582

D · No harm found

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Corrected 2023-06-07

F-0640

D · No harm found

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Corrected 2023-06-07

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-06-07

2025-08-22Fire-safety inspection2 citations

E-0004

E · No harm found

Develop and maintain an Emergency Preparedness Program (EP).

Corrected 2025-08-23

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-08-23

2024-07-26Fire-safety inspection4 citations

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2024-09-02

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-09-02

K-0355

E · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2024-09-02

K-0511

E · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2024-09-02

2023-06-02Fire-safety inspection1 citation

K-0345

E · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2023-06-27

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 676378.

Quality of care & staffing

How it compares in Texas.

Inspection citations, 3 years

More than 86% of nursing homes in the state

State median: 33

Federal fines, 3 years

No federal fines on record

State median: $15,642

Nurse staffing, hours per resident per day

3.6

Higher than 74% of nursing homes in the state

State median: 3.3

Nursing staff turnover, annual

52%

Higher than 55% of nursing homes in the state

State median: 50%

Resident outcomes

On 21 federal quality measures, this facility does better than the Texas average on 14 and worse on 0. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	16.2%	15.8%	13.5%	Near state average
Lose too much weight	0.5%	2.9%	5.1%	Better than state
With a catheter inserted and left in their bladder	0.0%	0.3%	0.7%	Better than state
With a urinary tract infection	0.0%	0.8%	1.5%	Better than state
Have depressive symptoms	0.9%	2.3%	13.5%	Better than state
Were physically restrained	0.0%	0.0%	0.1%	Better than state
Experiencing one or more falls with major injury	3.3%	3.2%	3.2%	Near state average
Assessed and appropriately given the pneumococcal vaccine	99.6%	96.4%	93.7%	Near state average
Ability to walk independently worsened	4.0%	12.9%	12.7%	Better than state
Received an antianxiety or hypnotic medication	15.2%	17.8%	19.5%	Better than state
Assessed and appropriately given the seasonal influenza vaccine	97.0%	97.0%	95.3%	Near state average
With pressure ulcers	2.1%	3.7%	4.5%	Better than state
With new or worsened bowel or bladder incontinence	7.8%	12.5%	18.3%	Better than state
Received an antipsychotic medication	3.4%	9.8%	15.4%	Better than state
Hospitalizations per 1000 long-stay resident days	1.96	2.05	1.81	Near state average
Outpatient emergency department visits per 1000 long-stay resident days	1.06	1.97	1.69	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	99.8%	88.7%	82.3%	Better than state
Newly received an antipsychotic medication	0.1%	1.4%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	88.5%	85.4%	80.1%	Near state average
Were rehospitalized after a nursing home admission	23.6%	25.5%	23.4%	Near state average
Had an outpatient emergency department visit	4.9%	12.2%	11.8%	Better than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0842 4 inspections. Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F-0656 3 inspections. Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F-0880 3 inspections. Provide and implement an infection prevention and control program.
F-0578 2 inspections. Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F-0640 2 inspections. Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
F-0761 2 inspections. Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Verify & compare

Where to check, and what's nearby.

Who to contact in Texas

Licensing: Texas Health and Human Services
File a complaint: 800-458-9858 · Online
Long-Term Care Ombudsman: 800-252-2412. A free advocate for residents and families.
Adult Protective Services: 800-252-5400. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

San Antonio Va Medical Center (va South Texas Healthcare System), about 0.6 miles. CMS rating 5 of 5.
University Health System, about 1.0 miles. CMS rating 3 of 5.
Methodist Hospital, about 1.1 miles. CMS rating 4 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Remington Transitional Care of San Antonio, San Antonio, about 0.4 miles. CMS rating 5 of 5.
Mesa Vista Inn Health Center, San Antonio, about 0.6 miles. CMS rating 1 of 5.
Avir At San Knoll, San Antonio, about 0.6 miles. CMS rating 1 of 5.
Ignite Medical Resort San Antonio, San Antonio, about 0.8 miles. CMS rating 3 of 5.
Wurzbach Nursing and Rehabilitation, San Antonio, about 1.0 miles. CMS rating 3 of 5.

Visitor reviews

What people say on Google.

4.3503 ratings on Google

★★★★★Juanita Zepeda · 2026-03-18 · via Google
“It is well nice kept clean. Friendly environment. My tia Amelia Villarreal is taken care very well. She is now seating up on the recliner and eating her three meals day. Tia was very active a while back in years. She hand green thumb growing plants. She worked in West Texas for many years. She raised to kids and granddaughter Kayla at 2yrs. She it a wonderful tia use. She came to house every weeke…”

★★★★★Nadine Guerrero · 2025-12-11 · via Google
“Sorrento is truly one of the most beautiful and well-kept facilities I’ve seen. The moment you walk in, it feels more like a luxury hotel than a healthcare community. Everything is clean, bright, and thoughtfully maintained. The environment is inviting, elegant, and comforting for residents and families. You can tell the staff takes real pride in the building and its presentation. An absolutely st…”

★★★★★Johnny Silva · 2026-05-07 · via Google
“There are a lot of hard workers in this building. The extra amenities are nice and help with comfort and feeling closer to home. The court yards offer a safe place for your loved one to get fresh air with some nice landscaping. The Administrator Britt is great! As well as the nursing team with Don Frank are exceptional.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 57 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered