Home›Browse›New Mexico›Roswell›Spring River Rehabilitation and Care Center

Nursing homeFAID #8210

Spring River Rehabilitation and Care Center

3200 MISSION ARCH DRIVE, ROSWELL, NM, 88201

(575) 624-2583

120 licensed beds

CMS rates Spring River Rehabilitation and Care Center 1 out of 5 overall. Federal inspectors issued 92 citations across 16 inspections in the last three years, with $213,903 in fines. Listing last updated 2026-11-06.

★★★★★1/5CMS Five-Star overall1/5 health inspections1/5 staffing2/5 quality measuresSource: CMS Care Compare

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Photo of Spring River Rehabilitation and Care Center

Photo via Google · Mission Arch Center

Address

3200 Mission Arch Drive

Roswell, NM 88201

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Public record summary

What we can show you for free.

Bed capacity

120

CMS facility ID

325044

Care type

Nursing home

County

Chaves

Facility name

Spring River Rehabilitation and Care Center

Street address

3200 MISSION ARCH DRIVE

City / state / ZIP

Roswell, NM 88201

Phone

(575) 624-2583

Website

springriverhc.com

About this facility — Spring River Rehabilitation and Care Center

Spring River Rehabilitation and Care Center is a Medicare/Medicaid-certified skilled nursing facility in Roswell, New Mexico. It is licensed for 120 beds — above the median for skilled nursing facilities in New Mexico (102 beds).

It is one of 9 senior care facilities in Roswell and 68 skilled nursing facilities across New Mexico. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Spring River Rehabilitation and Care Center 92 times across 16 inspections in the last three years, including 5 food-safety citations, and CMS has imposed $213,903 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

For profit - Limited Liability company

Regulatory standing

Licensed / certified since

1985-12-16

CMS overall rating

1 of 5 stars

Health deficiencies

32 at the last standard inspection

Federal fines

$213,903 total

Last standard inspection

2026-04-06

Nurse staffing

2.9 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$325 per day (≈ $9,880/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

71% Medicaid · 10% Medicare · 19% private/other

Occupancy

75% (fiscal year 2023)

Vs. state median

10% below the NM median of $362/day — full state cost breakdown

Services & coverage

Licensed beds

120

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 5 food-safety citations on its three-year record — flagged below among the inspections.

2026-07-29Health inspectionComplaint-triggered2 citations

F-0600

J · Immediate jeopardyFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2026-08-26

F-0641

D · No harm foundFrom a complaint

Ensure each resident receives an accurate assessment.

Corrected 2026-08-26

2026-05-19Health inspectionComplaint-triggered4 citations

F-0637

D · No harm foundFrom a complaint

Assess the resident when there is a significant change in condition

Corrected 2026-06-28

F-0658

D · No harm foundFrom a complaint

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2026-06-28

F-0686

K · Immediate jeopardyFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2026-06-28

F-0880

E · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2026-06-28

12 earlier / fire-safety inspections (86 citations)

2026-04-06Health inspectionComplaint-triggered12 citations

F-0555

D · No harm foundFrom a complaint

Honor the resident's right to choose his or her attending physician.

Corrected 2026-06-16

F-0559

D · No harm foundFrom a complaint

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

Corrected 2026-06-16

F-0645

D · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2026-06-16

F-0656

E · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2026-06-16

F-0692

D · No harm foundFrom a complaint

Provide enough food/fluids to maintain a resident's health.

Corrected 2026-06-16

F-0697

D · No harm found

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2026-06-17

F-0732

C · No harm found

Post nurse staffing information every day.

Corrected 2026-06-17

F-0803

C · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2026-06-17

F-0806

D · No harm foundFood safety

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Corrected 2026-06-17

F-0810

D · No harm foundFood safety

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

Corrected 2026-06-17

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-06-28

F-0919

E · No harm found

Make sure that a working call system is available in each resident's bathroom and bathing area.

Corrected 2026-06-17

2026-02-04Health inspectionComplaint-triggered14 citations

F-0550

D · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2026-03-15

F-0609

E · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2026-03-15

F-0610

E · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2026-03-15

F-0684

E · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-03-20

F-0687

D · No harm foundFrom a complaint

Provide appropriate foot care.

Corrected 2026-03-25

F-0695

D · No harm foundFrom a complaint

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2026-03-20

F-0725

F · No harm foundFrom a complaint

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2026-03-15

F-0732

D · No harm foundFrom a complaint

Post nurse staffing information every day.

Corrected 2026-06-17

F-0761

D · No harm foundFrom a complaint

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2026-03-15

F-0812

F · No harm foundFood safetyFrom a complaint

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-03-20

F-0835

F · No harm foundFrom a complaint

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

Corrected 2026-03-20

F-0837

F · No harm foundFrom a complaint

Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

Corrected 2026-03-15

F-0842

E · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2026-03-20

F-0919

E · No harm foundFrom a complaint

Make sure that a working call system is available in each resident's bathroom and bathing area.

Corrected 2026-06-17

2025-08-06Health inspectionComplaint-triggered2 citations

F-0627

D · No harm foundFrom a complaint

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

Corrected 2025-09-02

F-0919

D · No harm foundFrom a complaint

Make sure that a working call system is available in each resident's bathroom and bathing area.

Corrected 2025-09-02

2025-02-07Health inspectionComplaint-triggered3 citations

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2025-02-19

F-0658

D · No harm foundFrom a complaint

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2025-02-19

F-0842

E · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-02-19

2024-12-12Health inspection17 citations

F-0604

D · No harm found

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Corrected 2025-02-05

F-0641

E · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2025-02-05

F-0656

E · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-02-05

F-0657

E · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2025-02-05

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-02-05

F-0690

E · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2025-02-05

F-0732

C · No harm found

Post nurse staffing information every day.

Corrected 2025-02-05

F-0756

F · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2025-02-05

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2025-02-05

F-0759

E · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2025-02-05

F-0761

E · No harm found

Corrected 2025-02-05

F-0802

F · No harm foundFood safety

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

Corrected 2025-02-05

F-0865

F · No harm found

Have a plan that describes the process for conducting QAPI and QAA activities.

Corrected 2025-02-05

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-02-05

F-0881

F · No harm found

Implement a program that monitors antibiotic use.

Corrected 2025-02-05

F-0883

E · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2025-02-05

F-0887

E · No harm found

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Corrected 2025-02-05

2024-11-15Health inspectionComplaint-triggered4 citations

F-0641

D · No harm foundFrom a complaint

Ensure each resident receives an accurate assessment.

Corrected 2025-02-05

F-0656

E · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-02-05

F-0686

E · No harm foundFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2025-02-05

F-0692

G · Actual harmFrom a complaint

Provide enough food/fluids to maintain a resident's health.

Corrected 2025-02-05

2024-09-06Health inspectionComplaint-triggered9 citations

F-0550

E · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-11-19

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2024-11-19

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2024-11-19

F-0655

D · No harm foundFrom a complaint

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2024-11-19

F-0656

E · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-11-19

F-0658

E · No harm foundFrom a complaint

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2024-11-19

F-0761

F · No harm foundFrom a complaint

Corrected 2024-11-19

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-11-19

F-0947

E · No harm foundFrom a complaint

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Corrected 2024-11-19

2024-02-09Health inspectionComplaint-triggered14 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-03-19

F-0565

E · No harm found

Honor the resident's right to organize and participate in resident/family groups in the facility.

Corrected 2024-03-19

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2024-03-19

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-03-19

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-03-19

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2024-03-19

F-0679

E · No harm found

Provide activities to meet all resident's needs.

Corrected 2024-03-19

F-0685

E · No harm found

Assist a resident in gaining access to vision and hearing services.

Corrected 2024-03-19

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-12-05

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-03-19

F-0758

E · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2024-03-19

F-0759

E · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2024-03-19

F-0761

F · No harm found

Corrected 2024-03-19

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-03-19

2023-12-21Health inspectionComplaint-triggered1 citation

F-0567

D · No harm foundFrom a complaint

Honor the resident's right to manage his or her financial affairs.

Corrected 2024-02-13

2024-12-12Fire-safety inspection2 citations

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-02-05

K-0761

E · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2025-02-05

2024-02-09Fire-safety inspection4 citations

K-0351

F · No harm found

Install an approved automatic sprinkler system.

Corrected 2024-03-19

K-0372

F · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2024-03-19

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2024-03-19

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-03-19

2022-11-18Fire-safety inspection4 citations

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2022-12-30

K-0324

E · No harm found

Provide properly protected cooking facilities.

Corrected 2022-12-30

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2022-12-30

K-0741

E · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2022-12-30

Federal penalties

2026-07-29Fine$86,260

2026-02-04Fine$93,245

2024-11-15Fine$34,398

2026-02-04Medicare payment denial — 55 days

Total fines$213,903

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 325044.

Quality of care & staffing

How it compares in New Mexico.

Inspection citations, 3 years

More than 84% of nursing homes in the state

State median: 71

Federal fines, 3 years

$213,903

More than 94% of nursing homes in the state

State median: $20,748

Nurse staffing, hours per resident per day

2.9

Higher than 7% of nursing homes in the state

State median: 3.5

Nursing staff turnover, annual

60%

Higher than 68% of nursing homes in the state

State median: 55%

Resident outcomes

On 21 federal quality measures, this facility does better than the New Mexico average on 5 and worse on 11. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	14.0%	10.3%	13.5%	Worse than state
Lose too much weight	4.0%	3.5%	5.1%	Worse than state
With a catheter inserted and left in their bladder	2.1%	0.8%	0.7%	Worse than state
With a urinary tract infection	0.0%	1.0%	1.5%	Better than state
Have depressive symptoms	1.9%	2.2%	13.5%	Better than state
Were physically restrained	0.0%	0.0%	0.1%
Experiencing one or more falls with major injury	4.4%	3.4%	3.2%	Worse than state
Assessed and appropriately given the pneumococcal vaccine	99.7%	96.1%	93.7%	Near state average
Ability to walk independently worsened	15.6%	10.3%	12.7%	Worse than state
Received an antianxiety or hypnotic medication	16.4%	14.8%	19.5%	Worse than state
Assessed and appropriately given the seasonal influenza vaccine	98.9%	95.8%	95.3%	Near state average
With pressure ulcers	4.9%	5.2%	4.5%	Near state average
With new or worsened bowel or bladder incontinence	16.7%	19.2%	18.3%	Better than state
Received an antipsychotic medication	20.2%	14.5%	15.4%	Worse than state
Hospitalizations per 1000 long-stay resident days	2.06	1.49	1.81	Worse than state
Outpatient emergency department visits per 1000 long-stay resident days	2.58	2.59	1.69	Near state average

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	97.8%	86.1%	82.3%	Better than state
Newly received an antipsychotic medication	2.4%	1.2%	1.5%	Worse than state
Were assessed and appropriately given the seasonal influenza vaccine	97.3%	84.6%	80.1%	Better than state
Were rehospitalized after a nursing home admission	26.3%	22.1%	23.4%	Worse than state
Had an outpatient emergency department visit	22.0%	15.7%	11.8%	Worse than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0656 5 inspections. Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F-0641 4 inspections. Ensure each resident receives an accurate assessment.
F-0658 4 inspections. Ensure services provided by the nursing facility meet professional standards of quality.
F-0880 4 inspections. Provide and implement an infection prevention and control program.
F-0761 4 inspections. Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F-0732 3 inspections. Post nurse staffing information every day.

Verify & compare

Where to check, and what's nearby.

Who to contact in New Mexico

Licensing: New Mexico Health Care Authority, Division of Health Improvement, Health Facility Licensing and Certification (District Operations)
File a complaint: 800-752-8649 · Online
Long-Term Care Ombudsman: 866-451-2901. A free advocate for residents and families.
Adult Protective Services: 866-654-3219. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Eastern New Mexico Medical Center, about 1.3 miles. CMS rating 1 of 5.
Lovelace Regional Hospital - Roswell, about 1.5 miles. CMS rating 2 of 5.
Artesia General Hospital, about 41 miles.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Casa Maria Healthcare, Roswell, about 4.2 miles. CMS rating 1 of 5.
Sunset Villa Healthcare, Roswell, about 4.5 miles. CMS rating 3 of 5.
Artesia Healthcare & Rehabilitation Center, Artesia, about 41 miles. CMS rating 3 of 5.
Northgate Unit of Lakeview Christian Home, Carlsbad, about 71 miles. CMS rating 3 of 5.
Lovington Healthcare, Lovington, about 74 miles. CMS rating 5 of 5.

Visitor reviews

What people say on Google.

4.6125 ratings on Google

★★★★★Quinn Collins · 2026-05-06 · via Google
“The staff consistently demonstrates exceptional professionalism and courtesy. Our visits are always met with a high degree of helpfulness and amiability from all team members. Very thankful for such a wonderful facility caring for family like this one.”

★★★★★Lewis Wesson · 2025-11-17 · via Google
“A few weeks ago the time had come to place our father in a facility to help with his basic needs, a decision no family wants to do. Mission Arch came highly recommended from a friend. I contacted Irma and she was very helpful and receptive on getting our father in there. She walked us through it every step of the way. The facility is clean and friendly. Obviously dad would rather be home but he ha…”

★★★★★Sarah Jimenez · 2025-10-03 · via Google
“One of the most hardest decisions in life is placing a loved one in a home but all the staff from the care team, admissions team, therapy team to the business office at Mission Arch have all been great to us and especially very caring to my Mom. The transition has been smooth and everyone has been great to work with. The nurses always take the time to give us an update any time we call to ask ho…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

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Inspection citations — last 5 years

Locked

The 92 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

Unlock the full file

Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered