Home›Browse›Maine›Westbrook›Springbrook Center

Nursing homeFAID #5361

Springbrook Center

300 SPRING ST, WESTBROOK, ME, 04092

(207) 856-1230

www.genesishcc.com/SpringbrookME

123 licensed beds

★★★★★2/5CMS Five-Star overall1/5 health inspections4/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo via Google · Springbrook Center

Address

300 Spring St

Westbrook, ME 04092

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All facilities in Westbrook

Public record summary

What we can show you for free.

Bed capacity

123

CMS facility ID

205068

Care type

Nursing home

County

Cumberland

Facility name

Springbrook Center

Street address

300 SPRING ST

City / state / ZIP

Westbrook, ME 04092

Phone

(207) 856-1230

Website

www.genesishcc.com/SpringbrookME

About this facility — Springbrook Center

Springbrook Center is a Medicare/Medicaid-certified skilled nursing facility in Westbrook, Maine. It is licensed for 123 beds — well above the median for skilled nursing facilities in Maine (72 beds).

It is one of 15 senior care facilities in Westbrook and 78 skilled nursing facilities across Maine. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Springbrook Center 47 times across 15 inspections in the last three years, and CMS has imposed $17,388 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Operator / owner

Michael Burg

Parent company

Genesis Healthcare

Ownership type

For profit - Corporation

Registered owners & officers

Genesis Healthcare of Maine Llc

Direct owner — 100% stake — since 2012

Berg, Michael

Officer — since 2015

Bridgeford, Laura

Officer — since 2024

Fc-gen Operations Investment Llc

Indirect owner — since 2015

Gen Operations I Llc

Indirect owner — since 2015

Gen Operations Ii Llc

Indirect owner — since 2015

Genesis Healthcare Inc

Indirect owner — since 2015

Genesis Healthcare Llc

Indirect owner — since 2015

Genesis Holdings Llc

Indirect owner — since 2015

Ghc Holdings Llc

Indirect owner — since 2015

Mendelson, Avi

Officer — since 2024

Morris, Diane

Operational control · Additional disclosable party — since 2023

Polisner, David

Operational control · Additional disclosable party — since 2022

Saucier, Emily

Operational control · Additional disclosable party — since 2024

Sun Healthcare Group Inc

Indirect owner — since 2015

Whitman, Arnold

Indirect owner — since 2015

Regulatory standing

Federal court records

20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1991-07-15

CMS overall rating

2 of 5 stars

Health deficiencies

14 at the last standard inspection

Federal fines

$17,388 total

Last standard inspection

2024-07-19

Nurse staffing

3.8 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$533 per day (≈ $16,200/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

64% Medicaid · 14% Medicare · 23% private/other

Occupancy

86% (fiscal year 2023)

Vs. state median

21% above the ME median of $442/day — full state cost breakdown

Services & coverage

Licensed beds

123

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.

2025-10-28Health inspectionComplaint-triggered3 citations

F-0656

D · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-12-09

F-0657

D · No harm foundFrom a complaint

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2025-11-13

F-0689

G · Actual harmFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-12-09

2025-07-31Health inspectionComplaint-triggered1 citation

F-0686

D · No harm foundFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2025-09-11

12 earlier / fire-safety inspections (43 citations)

2025-05-12Health inspectionComplaint-triggered1 citation

F-0760

G · Actual harmFrom a complaint

Ensure that residents are free from significant medication errors.

Corrected 2025-06-04

2024-07-19Health inspectionComplaint-triggered11 citations

F-0557

D · No harm found

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Corrected 2024-10-10

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2024-09-02

F-0656

E · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-10-10

F-0677

E · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-09-02

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-09-02

F-0726

D · No harm found

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2024-09-02

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-09-02

F-0791

D · No harm found

Provide or obtain dental services for each resident.

Corrected 2024-09-02

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-09-02

F-0867

D · No harm found

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Corrected 2024-10-10

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-10-10

2024-04-25Health inspectionComplaint-triggered1 citation

F-0557

D · No harm foundFrom a complaint

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Corrected 2024-05-28

2024-02-28Health inspectionComplaint-triggered2 citations

F-0607

D · No harm foundFrom a complaint

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2024-04-01

F-0689

E · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-04-01

2024-01-18Health inspectionComplaint-triggered1 citation

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-02-16

2023-12-06Health inspectionComplaint-triggered2 citations

F-0584

E · No harm foundFrom a complaint

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2024-01-17

F-0657

E · No harm foundFrom a complaint

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-01-17

2023-11-28Health inspectionComplaint-triggered1 citation

F-0584

E · No harm foundFrom a complaint

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2024-01-17

2023-04-27Health inspection6 citations

F-0622

D · No harm found

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Corrected 2023-06-07

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2023-06-07

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2023-06-07

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2023-06-07

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2023-06-07

F-0761

D · No harm found

Corrected 2023-06-07

2021-06-24Health inspection1 citation

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2021-07-27

2024-07-19Fire-safety inspection3 citations

K-0211

D · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2024-07-23

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2024-07-23

K-0918

D · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-07-19

2023-04-27Fire-safety inspection10 citations

K-0211

D · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2023-06-21

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2023-06-21

K-0232

E · No harm found

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

Corrected 2023-06-13

K-0311

E · No harm found

Have an enclosure around a vertical opening shaft.

Corrected 2023-06-21

K-0324

D · No harm found

Provide properly protected cooking facilities.

Corrected 2023-06-13

K-0351

D · No harm found

Install an approved automatic sprinkler system.

Corrected 2023-06-13

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-06-13

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2023-06-13

K-0761

D · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2023-06-13

K-0911

D · No harm found

Meet requirements for the installation and maintenance of electrical systems.

Corrected 2023-06-13

2021-06-24Fire-safety inspection4 citations

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2021-07-26

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2021-07-26

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2021-07-26

K-0374

D · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2021-07-26

Federal penalties

2025-10-28Fine$9,110

2025-05-12Fine$8,278

2025-10-28Medicare payment denial — 19 days

Total fines$17,388

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 205068.

Visitor reviews

What people say on Google.

3.994 ratings on Google

★Maureen Allen · 2026-04-18 · via Google
“As a concerned family member who is a resident at Springbrook nursing home/rehab I feel compelled to write a review regarding the quality of care, and the living conditions at this facility. The care provided by the nurses is good, Carolyn and Katelyn are excellent caregivers, they are compassionate, they need to recognized for their kindness, and quality bedside care. The other caregivers are …”

★Patricia · 2026-06-17 · via Google
“Called up there today about my uncle sitting in bed with hip pain and they put a lidocaine patch on and gave him Tylenol yesterday. Basically refusing to do a X-ray of his hip and making him suffer. You have to be there everyday to see the truth about this place and the care people receive. Don’t trust the google reviews or the awards they get.”

★Kimberly Tarbox, Chair WSMAC · 2025-04-27 · via Google
“I was a patient here and I am very disappointed in what I have seen and experienced first hand. I just checked myself out against medical advice. They are understaffed, rooms are ill equipped, staff openly talks about patients in a negative manner, and call bells are ignored because staff is not happy with certain patients. I had an asthma attack and it took staff much too long to retrieve my i…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 47 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

Unlock the full file

Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Federal NPI Registry (NPPES)

NPI 1407919012

Monthly federal file

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered