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Nursing homeFAID #9276

Springbrook Nursing and Rehabilitation Center

195 SPRINGBROOK AVENUE, CLAYTON, NC, 27520
(919) 550-7200
springbrooknursing.com
100 licensed beds
★★★★★3/5CMS Five-Star overall3/5 health inspections4/5 staffing2/5 quality measuresSource: CMS Care Compare

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Photo of Springbrook Nursing and Rehabilitation Center
Photo via Google · Springbrook Rehabilitation & Nursing Center

Address

195 Springbrook Avenue
Clayton, NC 27520
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Public record summary

What we can show you for free.
Bed capacity
100
CMS facility ID
345569
Care type
Nursing home
County
Johnston
Facility name
Springbrook Nursing and Rehabilitation Center
Street address
195 SPRINGBROOK AVENUE
City / state / ZIP
Clayton, NC 27520
Phone
(919) 550-7200
Website
springbrooknursing.com

About this facility — Springbrook Nursing and Rehabilitation Center

Springbrook Nursing and Rehabilitation Center is a Medicare/Medicaid-certified skilled nursing facility in Clayton, North Carolina. It is licensed for 100 beds — close to the median for skilled nursing facilities in North Carolina (102 beds).

It is one of 22 senior care facilities in Clayton and 420 skilled nursing facilities across North Carolina. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Springbrook Nursing and Rehabilitation Center 36 times across 10 inspections in the last three years, including 3 food-safety citations, and CMS has imposed $25,625 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Principle Long Term Care
Ownership type
For profit - Limited Liability company

Registered owners & officers

Boice, Gale
Officer · Operational control · Additional disclosable party — since 2018
Hill, Raymond
Direct owner · Additional disclosable party — since 2015
Hill, Robert
Direct owner · Additional disclosable party — since 2011
Hill, Stephen
Direct owner · Additional disclosable party — since 2015
Johnson, Dianne
Officer — since 2015
Kendall, Tami
Governing body · Additional disclosable party — since 2020
Lue, John
Governing body · Additional disclosable party — since 2017
Principle Long Term Care, Inc.
Operational control — since 2015

Regulatory standing

Federal court records
5 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
2015-08-01
CMS overall rating
3 of 5 stars
Health deficiencies
0 at the last standard inspection
Federal fines
$25,625 total
Last standard inspection
2025-04-24
Nurse staffing
3.9 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$416 per day (≈ $12,650/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
49% Medicaid · 20% Medicare · 31% private/other
Occupancy
94% (fiscal year 2023)
Vs. state median
12% above the NC median of $373/day — full state cost breakdown

Services & coverage

Licensed beds
100
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.
2025-04-24Health inspectionComplaint-triggered1 citation
F-0602
D · No harm foundFrom a complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected 2024-06-18
2024-08-30Health inspectionComplaint-triggered1 citation
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-08-08
6 earlier / fire-safety inspections (34 citations)
2024-06-05Health inspectionComplaint-triggered1 citation
F-0600
G · Actual harmFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-05-21
2024-02-13Health inspectionComplaint-triggered14 citations
F-0550
D · No harm foundFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2024-03-11
F-0553
D · No harm foundFrom a complaint
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected 2024-03-11
F-0584
B · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2024-03-11
F-0661
D · No harm foundFrom a complaint
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Corrected 2024-03-11
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-03-11
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-03-11
F-0690
D · No harm foundFrom a complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2024-03-11
F-0693
D · No harm found
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected 2024-03-11
F-0695
E · No harm foundFrom a complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2024-03-11
F-0760
J · Immediate jeopardyFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2024-01-18
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-03-11
F-0814
F · No harm foundFood safety
Dispose of garbage and refuse properly.
Corrected 2024-03-11
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-03-11
F-0867
E · No harm found
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected 2024-03-11
2022-09-22Health inspection11 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2022-10-18
F-0578
D · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2022-10-18
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2022-10-18
F-0693
D · No harm found
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected 2022-10-18
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2022-10-18
F-0745
D · No harm found
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Corrected 2022-10-18
F-0758
D · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2022-10-18
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2022-10-18
F-0867
E · No harm found
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected 2022-10-18
F-0883
D · No harm found
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2022-10-18
F-0947
E · No harm found
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected 2022-10-18
2025-04-24Fire-safety inspection3 citations
K-0363
D · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2025-06-19
K-0712
D · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2025-06-19
K-0918
E · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2025-06-19
2024-02-13Fire-safety inspection3 citations
K-0363
D · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2024-04-24
K-0918
D · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2024-04-24
K-0923
D · No harm found
Have proper medical gas storage and administration areas.
Corrected 2024-04-24
2022-09-22Fire-safety inspection2 citations
K-0211
D · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2022-11-28
K-0321
D · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2022-11-28

Federal penalties

2024-06-05Fine$8,824
2024-02-13Fine$16,801
2024-02-13Medicare payment denial — 9 days
Total fines$25,625
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 345569.

Visitor reviews

What people say on Google.
3.047 ratings on Google
★★★★★Diane Thomas · 2026-01-24 · via Google

“My aunt was there for 2 years, first as rehab, then transitioned to nursing home care. Recently she had a severe pneumonia and CHD. She was treated at the nearby UNC Johnson hospital, she returned to Springbrook under hospice care. The staff has always been great and they will tell you she was, too. She was always grateful for what was done for her. They all came to her room to welcome her home…”

★★★★★D · 2025-10-25 · via Google

“My father was recently at Springbrook and had an excellent experience. First, all the staff from admin to nurses to PTs, cooks, maintenance, cleaning were all so friendly. They were always interactive and very responsive to my dad’s needs. His room and bed sheets were thoroughly cleaned every day. And the nursing staff worked very hard to keep him clean and well shaven. Kudos to the nursing staff…”

★Betty Ashley · 2025-05-14 · via Google

“Recently I spent 31 days at this facility, and it was, for me, a very, very unpleasant stay. Upon arrival here as I was being admitted, the lady said to me you have very good insurance, and it has approved you for 100 days and we encourage you to use every one of them. They are very understaffed, and you are very lucky if your nurse call bell is answered in less than 30 minutes and sometimes an ho…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 36 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered