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Nursing homeFAID #381

Surprise Health and Rehabilitation Center

14660 WEST PARKWOOD DRIVE, SURPRISE, AZ, 85374
(623) 546-5030
100 licensed beds
★★★★★5/5CMS Five-Star overall4/5 health inspections2/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo of SURPRISE HEALTH AND REHABILITATION CENTER
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Address

14660 West Parkwood Drive
Surprise, AZ 85374
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What we can show you for free.
Bed capacity
100
CMS facility ID
035297
Care type
Nursing home
County
Maricopa
Facility name
Surprise Health and Rehabilitation Center
Street address
14660 WEST PARKWOOD DRIVE
City / state / ZIP
Surprise, AZ 85374
Phone
(623) 546-5030

Surprise Health and Rehabilitation Center is a Medicare/Medicaid-certified skilled nursing facility in Surprise, Arizona. It is licensed for 100 beds — close to the median for skilled nursing facilities in Arizona (112 beds).

It is one of 185 senior care facilities in Surprise and 140 skilled nursing facilities across Arizona. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Surprise Health and Rehabilitation Center 9 times across 9 inspections in the last three years, including 1 food-safety citation; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

What the public record shows.

Ownership & operator

Parent company
The Ensign Group
Ownership type
For profit - Corporation

Registered owners & officers

Bandera Healthcare Llc
Direct owner — since 2019
Burnam, Soon
Officer — since 2019
Ensign Services Inc
Additional disclosable party — since 2019
Glazier, Mark
Governing body · Operational control · Additional disclosable party — since 2019
Keetch, Chad
Officer — since 2011
Nassour, William
Governing body · Operational control · Additional disclosable party — since 2021
Peterson, Forrest
Officer — since 2019
Port, Barry
Owner of a disclosable party — since 2025
Standard Bearer Healthcare Op, Lp
Additional disclosable party — since 2022
Statler Health Holdings Llc
Additional disclosable party — since 2022
The Ensign Group Inc
Additional disclosable party — since 2022
Ventura Medstaff, Llc
Operational control — since 2019

Regulatory standing

Federal court records
11 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
2019-10-04
CMS overall rating
5 of 5 stars
Health deficiencies
3 at the last standard inspection
Federal fines
None on record
Last standard inspection
2026-03-27
Nurse staffing
5.0 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$797 per day (≈ $24,230/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
25% Medicaid · 26% Medicare · 48% private/other
Occupancy
95% (fiscal year 2023)
Vs. state median
92% above the AZ median of $416/day — full state cost breakdown

Services & coverage

Licensed beds
100
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.
Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.
2026-03-27Health inspection3 citations
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2026-05-07
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2026-05-07
F-0812
D · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2026-05-07
2025-03-11Health inspectionComplaint-triggered1 citation
F-0698
D · No harm foundFrom a complaint
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2025-04-18
4 earlier / fire-safety inspections (5 citations)
2025-03-06Health inspectionComplaint-triggered1 citation
F-0836
D · No harm foundFrom a complaint
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Corrected 2025-03-19
2024-06-27Health inspectionComplaint-triggered1 citation
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-08-13
2022-12-23Health inspection2 citations
F-0554
E · No harm found
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected 2023-01-23
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2023-01-23
2026-03-27Fire-safety inspection1 citation
K-0221
E · No harm found
Provide rooms that can be unlocked from inside without a key.
Corrected 2026-02-03
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 035297.
What people say on Google.
4.2500 ratings on Google
★★★★★Debbie Barney · 2026-05-18 · via Google

“everyone treated. me very kind, would come in and talk to me about anything.Adam was very nice but worked me hard. the lady from the lunchroom came in everyday to take my order and suggested things to eat. The food was very good. The last. days I was able to go anywhere I wanted. Everyone treated my husband very nice. The only problem was the guys doing construction across the street parked in the…”

★★★★★Jonie Carpenter · 2026-07-03 · via Google

“First of all the Surprise health and rehabilitation center has such an amazing, loving, caring staff. We've recommended the center to family members and friends. We will never go anywhere else from now on. We we're always treated like family and never once we're we treated badly or disregarded. I would like to name some people that really stood out and deserves a pay raise: in the kitchen there's …”

★★★★★Priscilla Lopez-Herrera · 2026-05-22 · via Google

“The moment my mother arrived was the moment our lives changed. I was nervous about transferring my mother to Surprise as she was in a different rehabilitation center for almost a year with no progress. Chris the liaison for Surprise reassured us Surprise had the best staff. He did not disappoint. Thank you Chris, we made the best decision for my mom. To all the staff at Surprise Rehabilitation tha…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google
What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 9 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered