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Nursing homeFAID #3381

The Citadel of Northbrook

3300 MILWAUKEE AVE., NORTHBROOK, IL, 60062
(847) 795-9700
citadelofnorthbrook.com
158 licensed beds
★★★★★4/5CMS Five-Star overall4/5 health inspections2/5 staffing3/5 quality measuresSource: CMS Care Compare

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Photo of CITADEL OF NORTHBROOK, THE
Photo via Google · Citadel of Northbrook

Public record summary

What we can show you for free.
Bed capacity
158
CMS facility ID
145982
Care type
Nursing home
County
Cook
Facility name
The Citadel of Northbrook
Street address
3300 MILWAUKEE AVE.
City / state / ZIP
Northbrook, IL 60062
Phone
(847) 795-9700
Website
citadelofnorthbrook.com

About this facility — The Citadel of Northbrook

The Citadel of Northbrook is a Medicare/Medicaid-certified skilled nursing facility in Northbrook, Illinois. It is licensed for 158 beds — above the median for skilled nursing facilities in Illinois (112 beds).

It is one of 13 senior care facilities in Northbrook and 667 skilled nursing facilities across Illinois. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited The Citadel of Northbrook 46 times across 9 inspections in the last three years, including 1 food-safety citation, and CMS has imposed $25,126 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Citadel Healthcare
Ownership type
For profit - Limited Liability company

Registered owners & officers

Graf, Marcella
Managing employee — since 2018

Regulatory standing

Federal court records
2 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1999-04-28
CMS overall rating
4 of 5 stars
Health deficiencies
6 at the last standard inspection
Federal fines
$25,126 total
Last standard inspection
2025-02-21
Nurse staffing
3.5 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$541 per day (≈ $16,450/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
37% Medicaid · 13% Medicare · 50% private/other
Occupancy
87% (fiscal year 2023)
Vs. state median
58% above the IL median of $342/day — full state cost breakdown

Services & coverage

Licensed beds
158
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.
2025-02-21Health inspection6 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2025-02-28
F-0554
D · No harm found
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected 2025-02-28
F-0575
B · No harm found
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Corrected 2025-02-28
F-0686
D · No harm found
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2025-02-28
F-0688
D · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2025-02-28
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-02-28
2024-05-17Health inspectionComplaint-triggered1 citation
F-0689
G · Actual harmFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-05-28
7 earlier / fire-safety inspections (39 citations)
2024-04-11Health inspection3 citations
F-0658
E · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2024-04-25
F-0759
D · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2024-04-25
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-04-25
2024-01-27Health inspectionComplaint-triggered1 citation
F-0689
G · Actual harmFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-02-06
2023-08-21Health inspectionComplaint-triggered1 citation
F-0600
G · Actual harmFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2023-09-06
2023-01-20Health inspection14 citations
F-0558
E · No harm found
Reasonably accommodate the needs and preferences of each resident.
Corrected 2023-02-09
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2023-02-09
F-0658
E · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2023-02-09
F-0686
G · Actual harm
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2023-02-09
F-0688
D · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2023-02-09
F-0692
G · Actual harm
Provide enough food/fluids to maintain a resident's health.
Corrected 2023-02-09
F-0693
D · No harm found
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected 2023-02-09
F-0694
D · No harm found
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected 2023-02-09
F-0695
E · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2023-02-09
F-0710
D · No harm found
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Corrected 2023-02-09
F-0755
E · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2023-02-09
F-0761
E · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2023-02-09
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2023-02-09
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2023-02-09
2025-02-21Fire-safety inspection4 citations
K-0324
E · No harm found
Provide properly protected cooking facilities.
Corrected 2025-02-28
K-0363
E · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2025-02-28
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2025-02-26
K-0926
F · No harm found
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Corrected 2025-02-28
2024-04-11Fire-safety inspection5 citations
K-0271
E · No harm found
Have exits that are accessible at all times.
Corrected 2024-05-15
K-0321
E · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2024-05-10
K-0362
E · No harm found
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Corrected 2024-05-15
K-0363
E · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2024-05-10
K-0521
F · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2024-05-15
2023-01-20Fire-safety inspection11 citations
E-0022
F · No harm found
Establish policies and procedures for sheltering.
Corrected 2023-02-13
E-0037
F · No harm found
Establish staff and initial training requirements.
Corrected 2023-02-13
K-0211
E · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2023-02-13
K-0225
E · No harm found
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Corrected 2023-02-13
K-0293
E · No harm found
Have properly located and lighted "Exit" signs.
Corrected 2023-02-13
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2023-02-13
K-0353
E · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2023-02-13
K-0355
E · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2023-02-13
K-0374
E · No harm found
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Corrected 2023-02-13
K-0511
F · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2023-02-13
K-0916
F · No harm found
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Corrected 2023-02-13

Federal penalties

2024-01-27Fine$10,033
2023-08-21Fine$15,093
Total fines$25,126
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 145982.

Visitor reviews

What people say on Google.
4.6214 ratings on Google
★★★★★Maira Ignacio · 2026-07-18 · via Google

“I am writing this review based on my friend's family's experience with the Citadel of Northbrook skilled nursing facility during a short-term rehabilitation stay. Leslie Concierge was exceptionally helpful, demonstrating great attentiveness and addressing all our inquiries. Overall, the facility provided a well- structured care environment with dedicated nursing support, and maintained a generall…”

★★★★★Wendy Rodriguez · 2026-03-25 · via Google

“I had a very positive experience with Citadel of Northbrook. The facility itself is clean, well-maintained, and has a welcoming atmosphere from the moment you walk in. It feels organized and comfortable, which really helps put families at ease. The staff were attentive and caring, making sure that residents’ needs were met on a daily basis. I especially appreciated how dedicated the care team was…”

★★★★★will vale · 2026-03-26 · via Google

“My parent had a short stay at The Citadel of Northbrook, and I was very impressed with the experience. The staff were kind, attentive, and truly cared about their work. The quality of care was excellent, and it was clear that everyone there takes pride in what they do. I’m grateful for the compassion and professionalism shown throughout my parent’s stay.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 46 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered