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Memory careFAID #755529

The Havens In the Village At Carolina Place

13180 DORMAN ROAD, PINEVILLE, NC, 28134
(704) 540-0155
104 licensed beds

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Photo of The Havens in the Village at Carolina Place
Photo via Google · The Haven & The Laurels in the Village at Carolina Place
What we can show you for free.
Bed capacity
104
State license
HAL-060-107
Care type
Memory care
State
NC
Facility name
The Havens In the Village At Carolina Place
Legal entity
Five Star Quality Care- North Carolina, Llc
Street address
13180 DORMAN ROAD
City / state / ZIP
Pineville, NC 28134
Phone
(704) 540-0155
State license #
HAL-060-107

The Havens In the Village At Carolina Place is a memory care center serving residents with Alzheimer's and other dementias in Pineville, North Carolina. It is licensed for 104 beds — well above the median for memory care centers in North Carolina (44 beds).

It is one of 5 senior care facilities in Pineville and 33 memory care centers across North Carolina. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

This listing draws on the federal NPI registry (NPPES), and was last updated on August 30, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

What the public record shows.

Ownership & operator

Operator / owner
Bruce Mackey
Parent company
Five Star Quality Care- North Carolina,llc

Services & coverage

Licensed beds
104
Memory care
Yes — memory care facility
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from Federal NPI Registry (NPPES); hours/accessibility via Google · last verified 2026-08-30. Facilities can submit a correction.
What people say on Google.
4.131 ratings on Google
★★★★★Kisha Diamond-Cobb · 2026-02-19 · via Google

“Our family will always be grateful for the incredible care my mom received at The Laurels. From the very first day, the staff made her feel like she wasn’t just a resident — she was family. They took the time to truly know her, to understand her needs, and to honor her dignity every single day. As she approached the end of her life, their compassion and attentiveness meant everything to us. The c…”

★Cindy Aponte · 2026-02-18 · via Google

“If you have a loved one in this facility, please consider installing a camera in their room. The current Director strongly encouraged us to do so, saying it would help ensure our mother was receiving proper care and that nothing would be taken from her room. Ironically, it was that very camera that revealed the heartbreaking neglect she endured overnight during her final days. Even the hospice te…”

★★★★★Jeff C · 2024-01-15 · via Google

“My mother has been a resident of the Laurels assisted living facility since April 2023. She receives very good care from the professional, compassionate and friendly staff. The rooms, common spaces and grounds are all attractive and well maintained. There are plenty of activities for the residents, and the dining and meal services are good quality. I visit regularly, and the staff is readily a…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google
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Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

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+ additional citations decoded in your full report.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
Sources we pull for this facility.
Source
Federal NPI Registry (NPPES)
npiregistry.cms.hhs.gov
Last verified 2026-08-30
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered