Nursing homeFAID #9677
The Heights Rehabilitation and Healthcare Center
★★★★★1/5CMS Five-Star overall1/5 health inspections1/5 staffing4/5 quality measuresSource: CMS Care Compare
Photo via Google · The Heights Rehabilitation and Healthcare Center
Public record summary
What we can show you for free.
Bed capacity
149
CMS facility ID
365661
Care type
Nursing home
County
Cuyahoga
Facility name
The Heights Rehabilitation and Healthcare Center
Street address
2801 E ROYALTON RD
City / state / ZIP
Broadview Heights, OH 44147
Phone
(440) 526-4770
Website
About this facility — The Heights Rehabilitation and Healthcare Center
The Heights Rehabilitation and Healthcare Center is a Medicare/Medicaid-certified skilled nursing facility in Broadview Heights, Ohio. It is licensed for 149 beds — well above the median for skilled nursing facilities in Ohio (86 beds).
It is one of 4 senior care facilities in Broadview Heights and 922 skilled nursing facilities across Ohio. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.
Federal inspectors have cited The Heights Rehabilitation and Healthcare Center 85 times across 14 inspections in the last three years, including 5 food-safety citations, and CMS has imposed $183,316 in fines. Every citation is listed, dated, and graded in the inspection record below.
This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.
Facility background
What the public record shows.
Ownership & operator
Parent company
Crown Healthcare Group
Ownership type
For profit - Corporation
Registered owners & officers
Crown Ohio Holdco Ii Llc
Direct owner — 100% stake — since 2019
Daubenmire, Kevin
Governing body · Operational control · Additional disclosable party — since 2025
Elkins Way Llc
Operational control — since 2022
Fejcc Trust
Additional disclosable party — since 2025
Flanagan, John
Operational control · Additional disclosable party — since 2024
Mandat, Thomas
Operational control · Additional disclosable party — since 2019
Mdatas Trust
Additional disclosable party — since 2025
Mrs Family Trust
Additional disclosable party — since 2025
Weintraub, Moshe
Additional disclosable party — since 2025
Regulatory standing
Licensed / certified since
1985-07-22
CMS overall rating
1 of 5 stars
Health deficiencies
26 at the last standard inspection
Federal fines
$183,316 total
Last standard inspection
2023-09-14
Nurse staffing
3.4 hours per resident per day
Cost & payer profile (FY2023 cost report)
Average billed charges
$367 per day (≈ $11,160/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
83% Medicaid · 4% Medicare · 14% private/other
Occupancy
72% (fiscal year 2023)
Vs. state median
1% above the OH median of $364/day — full state cost breakdown
Services & coverage
Licensed beds
149
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.
Inspection record
Every citation, dated and graded.
Kitchen & food safety
Federal surveyors inspect the kitchen at every standard visit. This facility has 5 food-safety citations on its three-year record — flagged below among the inspections.
2026-06-09Health inspectionComplaint-triggered13 citations
F-0628
D · No harm foundFrom a complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected 2026-06-27
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2026-06-27
F-0678
J · Immediate jeopardyFrom a complaint
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
F-0684
E · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2026-06-27
F-0686
D · No harm foundFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2026-06-27
F-0760
D · No harm foundFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2026-06-27
F-0761
D · No harm foundFrom a complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2026-06-27
F-0773
D · No harm foundFrom a complaint
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Corrected 2026-06-27
F-0800
E · No harm foundFood safetyFrom a complaint
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Corrected 2026-06-27
F-0842
E · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2026-06-27
F-0880
D · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2026-06-27
F-0883
D · No harm foundFrom a complaint
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2026-06-27
F-0921
E · No harm foundFrom a complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected 2026-06-27
2025-11-17Health inspectionComplaint-triggered2 citations
F-0602
E · No harm foundFrom a complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected 2025-12-02
F-0740
D · No harm foundFrom a complaint
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected 2025-12-02
12 earlier / fire-safety inspections (70 citations)
2025-08-12Health inspectionComplaint-triggered1 citation
F-0656
D · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-08-30
2025-06-26Health inspectionComplaint-triggered2 citations
F-0584
D · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2025-07-12
F-0921
E · No harm foundFrom a complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected 2025-07-12
2024-09-09Health inspectionComplaint-triggered1 citation
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-09-20
2024-04-04Health inspectionComplaint-triggered2 citations
F-0583
D · No harm foundFrom a complaint
Keep residents' personal and medical records private and confidential.
Corrected 2024-04-17
F-0610
D · No harm foundFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2024-04-17
2023-10-18Health inspectionComplaint-triggered3 citations
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2023-11-01
F-0684
J · Immediate jeopardyFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2023-11-01
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2023-11-01
2023-09-27Health inspectionComplaint-triggered1 citation
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2023-11-01
2023-09-14Health inspection10 citations
F-0569
D · No harm found
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Corrected 2023-11-01
F-0578
D · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2023-11-01
F-0623
B · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2023-10-05
F-0625
B · No harm found
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2023-10-05
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2023-11-01
F-0689
E · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-11-01
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2023-11-01
F-0692
D · No harm found
Provide enough food/fluids to maintain a resident's health.
Corrected 2023-11-01
F-0805
E · No harm foundFood safety
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected 2023-11-01
F-0921
E · No harm found
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected 2023-11-01
2020-01-30Health inspection8 citations
F-0558
D · No harm found
Reasonably accommodate the needs and preferences of each resident.
Corrected 2020-04-16
F-0578
D · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2020-04-16
F-0623
B · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2020-02-28
F-0625
B · No harm found
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2020-02-28
F-0805
E · No harm foundFood safety
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected 2020-04-16
F-0808
E · No harm foundFood safety
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Corrected 2020-04-16
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2020-04-16
F-0921
D · No harm found
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected 2020-04-16
2018-11-08Health inspection2 citations
F-0695
E · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2019-01-11
F-0791
D · No harm found
Provide or obtain dental services for each resident.
Corrected 2019-01-11
2023-09-14Fire-safety inspection12 citations
K-0232
E · No harm found
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Corrected 2023-11-01
K-0321
E · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2023-11-01
K-0324
E · No harm found
Provide properly protected cooking facilities.
Corrected 2023-11-01
K-0352
F · No harm found
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Corrected 2023-11-01
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2023-11-01
K-0354
F · No harm found
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Corrected 2023-11-01
K-0355
F · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2023-11-01
K-0511
E · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2023-11-01
K-0741
E · No harm found
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Corrected 2023-11-01
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2023-11-01
K-0920
E · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2023-11-01
K-0923
E · No harm found
Have proper medical gas storage and administration areas.
Corrected 2023-11-01
2020-01-30Fire-safety inspection15 citations
E-0015
C · No harm found
Address subsistence needs for staff and patients.
Corrected 2020-03-15
E-0026
C · No harm found
Establish roles under a Waiver declared by secretary.
Corrected 2020-03-15
E-0039
F · No harm found
Conduct testing and exercise requirements.
Corrected 2020-04-16
K-0222
F · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2020-04-16
K-0271
F · No harm found
Have exits that are accessible at all times.
Corrected 2020-04-16
K-0291
F · No harm found
Install emergency lighting that can last at least 1 1/2 hours.
Corrected 2020-04-16
K-0293
E · No harm found
Have properly located and lighted "Exit" signs.
Corrected 2020-04-16
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2020-04-16
K-0363
E · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2020-04-16
K-0372
E · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2020-04-16
K-0531
F · No harm found
Have elevators that firefighters can control in the event of a fire.
Corrected 2020-04-16
K-0711
F · No harm found
Provide a written emergency evacuation plan.
Corrected 2020-04-16
K-0712
F · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2020-04-16
K-0741
F · No harm found
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Corrected 2020-04-16
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2020-04-16
2018-11-08Fire-safety inspection13 citations
E-0024
C · No harm found
Establish policies and procedures for volunteers.
Corrected 2019-01-11
K-0100
E · No harm found
Meet other general requirements.
Corrected 2019-01-11
K-0227
E · No harm found
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Corrected 2019-02-21
K-0321
E · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2019-01-11
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2019-01-11
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2019-01-11
K-0363
E · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2019-02-10
K-0712
F · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2019-01-11
K-0741
C · No harm found
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Corrected 2019-01-11
K-0761
F · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2019-01-11
K-0911
E · No harm found
Meet requirements for the installation and maintenance of electrical systems.
Corrected 2019-01-11
K-0914
F · No harm found
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Corrected 2019-01-11
K-0920
E · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2019-01-11
Federal penalties
2023-09-14Fine$183,316
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 365661.
Visitor reviews
What people say on Google.
3.9★★★★★164 ratings on Google
★★★★★Nichole Wunderle · 2026-04-14 · via Google“My 5 stars are for the nurses, respiratory, and aides at the facility. They loved and cared for our mom like she was their own mom. Their care and compassion cannot be matched. We are so thankful to have had them! I would give the doctor and other people we dealt with a 3. The communication sometimes was terrible between the doctor, therapists, and hospitals for appointments. But over all care, at…”
★★★★Mahdjhi Love · 2026-07-28 · via Google“I have been in rehab for 2 yrs and I guess it's nice and fancy. The food is good. 👍 😋 👌 the aids are good but there's always those aids that don't like their job and their bedside manner is nil. Other than that...its an okay place to live. ❤️”
★★★★★Dan P · 2026-06-07 · via Google“Our 89 year old mom recently had another surgery on her leg that left her incapable of standing and walking. We did not hesitate to call Anna at The Heights for their help. This was her fourth time rehabbing at The Heights. As always, the staff was so attentive and kind to our mom. She stayed for approximately seven weeks. Just like the previous stays, the PT and OT staff (Mick, Sam, Max and Kevin…”
Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google
Inside your report
What unlocks when you order.
Ownership & corporate history
Primary tierPrior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more
Inspection citations — last 5 years
LockedThe 85 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.
Civil & criminal lawsuits
Advanced tier onlyActive civil suits
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Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
Original records
Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered