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Nursing homeFAID #10430

The Lakes

5701 WEST BRITTON ROAD, OKLAHOMA CITY, OK, 73132

(405) 773-8900

www.lakesokc.com

120 licensed beds

★★★★★2/5CMS Five-Star overall2/5 health inspections4/5 staffing2/5 quality measuresSource: CMS Care Compare

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Photo via Google · Andrew Norton

Address

5701 West Britton Road

Oklahoma City, OK 73132

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Public record summary

What we can show you for free.

Bed capacity

120

CMS facility ID

375396

Care type

Nursing home

County

Oklahoma

Facility name

The Lakes

Street address

5701 WEST BRITTON ROAD

City / state / ZIP

Oklahoma City, OK 73132

Phone

(405) 773-8900

Website

www.lakesokc.com

About this facility — The Lakes

The Lakes is a Medicare/Medicaid-certified skilled nursing facility in Oklahoma City, Oklahoma. It is licensed for 120 beds — above the median for skilled nursing facilities in Oklahoma (100 beds).

It is one of 84 senior care facilities in Oklahoma City and 283 skilled nursing facilities across Oklahoma. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited The Lakes 40 times across 9 inspections in the last three years, including 1 food-safety citation, and CMS has imposed $19,073 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Phoenix Healthcare

Ownership type

For profit - Individual

Registered owners & officers

Cain, Larry

Direct owner — since 2004

Floyd, Shanna

Operational control · Additional disclosable party — since 2010

Forvis Mazars Llp

Operational control · Additional disclosable party — since 2004

Hermance, Terry

Operational control · Additional disclosable party — since 2023

Jay, Judy

Operational control · Additional disclosable party — since 2022

Midwest Land & Investment Company

Additional disclosable party — since 2005

Moxley, Heather

Operational control — since 2024

Phoenix Healthcare Llc

Direct owner · Operational control · Additional disclosable party — since 2004

Phoenix Rehab Llc

Operational control — since 2004

Young, Cathy

Operational control · Additional disclosable party — since 2009

Regulatory standing

Federal court records

16 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

2001-06-13

CMS overall rating

2 of 5 stars

Health deficiencies

11 at the last standard inspection

Federal fines

$19,073 total

Last standard inspection

2024-11-21

Nurse staffing

4.0 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges

$247 per day (≈ $7,510/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

75% Medicaid · 6% Medicare · 19% private/other

Occupancy

43% (fiscal year 2024)

Vs. state median

6% below the OK median of $263/day — full state cost breakdown

Services & coverage

Licensed beds

120

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2024-12-18Health inspectionComplaint-triggered2 citations

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2025-01-03

F-0689

G · Actual harmFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-01-03

2024-11-21Health inspection11 citations

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-12-19

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2024-12-19

F-0644

E · No harm found

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Corrected 2024-12-19

F-0656

E · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-12-19

F-0661

D · No harm found

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Corrected 2024-12-19

F-0686

E · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2024-12-19

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-12-19

F-0755

E · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2024-12-19

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-12-19

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-12-19

F-0883

E · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2024-12-19

7 earlier / fire-safety inspections (27 citations)

2024-10-11Health inspectionComplaint-triggered3 citations

F-0607

E · No harm foundFrom a complaint

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2024-11-04

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2024-11-04

F-0689

J · Immediate jeopardyFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-11-16

2024-08-12Health inspectionComplaint-triggered2 citations

F-0573

D · No harm foundFrom a complaint

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

Corrected 2024-09-18

F-0684

E · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-09-18

2023-09-28Health inspection3 citations

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2023-11-07

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2023-11-07

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-11-07

2022-06-08Health inspection5 citations

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2022-07-07

F-0684

E · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2022-07-07

F-0686

E · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2022-07-07

F-0688

E · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2022-07-07

F-0755

E · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2022-07-07

2024-11-21Fire-safety inspection2 citations

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2024-12-19

K-0374

E · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2024-12-19

2023-09-28Fire-safety inspection8 citations

K-0222

F · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2024-03-20

K-0271

E · No harm found

Have exits that are accessible at all times.

Corrected 2024-04-17

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2024-04-17

K-0347

F · No harm found

Properly provide smoke detection systems in areas open to corridors.

Corrected 2024-03-20

K-0374

F · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2024-03-20

K-0741

E · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2024-03-20

K-0761

F · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2024-03-20

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-04-17

2022-06-08Fire-safety inspection4 citations

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2022-07-07

K-0324

E · No harm found

Provide properly protected cooking facilities.

Corrected 2022-07-07

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2022-07-07

K-0511

D · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2022-07-07

Federal penalties

2024-11-21Fine$11,052

2024-10-11Fine$8,021

2024-10-11Medicare payment denial — 14 days

Total fines$19,073

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 375396.

Visitor reviews

What people say on Google.

3.328 ratings on Google

★★★★★Nikki Dyer · 2025-10-23 · via Google
“⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Absolutely the Best — The Lakes Nursing Facility Truly Feels Like Family! I cannot say enough wonderful things about The Lakes Nursing Facility! Over the past three years, I’ve had three family members stay there, and every single experience has been nothing short of exceptional. Even though I currently don’t have any loved ones residing there, I still feel like part of The L…”

★★★★★Kevin Dyer · 2025-10-23 · via Google
“⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ The Lakes Nursing Facility — A Place Where Compassion Feels Like Home The Lakes Nursing Facility is more than just a care center — it’s truly a family. Over the past few years, my wife and I have had three loved ones cared for there — one of mine and two of hers — and every single experience has been outstanding. We’ve seen firsthand how this amazing team operates, and it’s c…”

★★★★★Jan Bolding · 2024-06-20 · via Google
“My Mother, (on hospice care) has been treated with such wonderful compassion and care. She has only been there since June 12th, but I have so much love for The Lakes Nursing Home. Administration has been amazing also. Judy Jay, the administrator really cares, not just flowered up words. The facility is well staffed and clean. They came through for us in our time of need. God is good directing…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 40 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered