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Nursing homeFAID #12549

The Laurels of Willow Creek

11611 ROBIOUS ROAD, MIDLOTHIAN, VA, 23113

(804) 379-4771

120 licensed beds

★★★★★2/5CMS Five-Star overall2/5 health inspections3/5 staffing4/5 quality measuresSource: CMS Care Compare

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Address

11611 Robious Road

Midlothian, VA 23113

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Public record summary

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Bed capacity

120

CMS facility ID

495257

Care type

Nursing home

County

Chesterfield

Facility name

The Laurels of Willow Creek

Street address

11611 ROBIOUS ROAD

City / state / ZIP

Midlothian, VA 23113

Phone

(804) 379-4771

About this facility — The Laurels of Willow Creek

The Laurels of Willow Creek is a Medicare/Medicaid-certified skilled nursing facility in Midlothian, Virginia. It is licensed for 120 beds — close to the median for skilled nursing facilities in Virginia (117 beds).

It is one of 12 senior care facilities in Midlothian and 289 skilled nursing facilities across Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited The Laurels of Willow Creek 71 times across 7 inspections in the last three years, including 5 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Ciena Healthcare/laurel Health Care

Ownership type

For profit - Corporation

Registered owners & officers

Felty, Danny

Operational control · Additional disclosable party — since 2025

Khan, Anis

Officer · Operational control · Additional disclosable party — since 2016

Laurel Health Care Company

Operational control · Additional disclosable party — since 2016

Qazi, Mohammad

Director · Officer · Operational control — since 2016

Select Rehabilitation, Llc

Additional disclosable party — since 2024

Shive, Stacie

Operational control · Additional disclosable party — since 2021

Stobb, David

Officer · Additional disclosable party — since 2016

Regulatory standing

Licensed / certified since

1991-09-24

CMS overall rating

2 of 5 stars

Health deficiencies

18 at the last standard inspection

Federal fines

None on record

Last standard inspection

2023-09-13

Nurse staffing

3.2 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$524 per day (≈ $15,930/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

47% Medicaid · 21% Medicare · 32% private/other

Occupancy

95% (fiscal year 2023)

Vs. state median

31% above the VA median of $401/day — full state cost breakdown

Services & coverage

Licensed beds

120

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 5 food-safety citations on its three-year record — flagged below among the inspections.

2023-09-13Health inspectionComplaint-triggered18 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2023-10-16

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2023-10-16

F-0585

D · No harm found

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2023-10-16

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2023-10-16

F-0656

E · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2023-10-16

F-0658

D · No harm foundFrom a complaint

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2023-10-16

F-0676

D · No harm found

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

Corrected 2023-10-16

F-0686

D · No harm foundFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2023-10-16

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2023-10-16

F-0697

E · No harm found

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2023-10-16

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2023-10-16

F-0700

D · No harm found

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Corrected 2023-10-16

F-0725

D · No harm found

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2023-10-16

F-0732

C · No harm found

Post nurse staffing information every day.

Corrected 2023-10-16

F-0755

E · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2023-10-16

F-0757

E · No harm foundFrom a complaint

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2023-10-16

F-0800

D · No harm foundFood safetyFrom a complaint

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

Corrected 2023-10-16

F-0812

D · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-10-16

2022-03-24Health inspection17 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2022-04-19

F-0561

D · No harm found

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Corrected 2022-04-19

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2022-04-19

F-0645

D · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2022-04-19

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2022-04-19

F-0656

E · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2022-06-02

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2022-04-19

F-0658

E · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2022-06-02

F-0684

G · Actual harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2022-06-02

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2022-04-19

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2022-04-19

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2022-04-19

F-0760

G · Actual harm

Ensure that residents are free from significant medication errors.

Corrected 2022-04-19

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2022-04-19

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2022-06-02

F-0842

E · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2022-04-19

F-0909

D · No harm found

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Corrected 2022-04-19

4 earlier / fire-safety inspections (36 citations)

2019-03-14Health inspection19 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2019-04-26

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2019-04-26

F-0607

D · No harm found

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2019-04-26

F-0609

D · No harm found

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2019-04-26

F-0610

D · No harm found

Respond appropriately to all alleged violations.

Corrected 2019-04-26

F-0622

D · No harm found

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Corrected 2019-04-26

F-0623

D · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2019-04-26

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2019-04-26

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2019-04-26

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2019-04-26

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2019-04-26

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2019-04-26

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2019-04-26

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2019-04-26

F-0695

E · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2019-04-26

F-0727

D · No harm found

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Corrected 2019-04-26

F-0770

D · No harm found

Provide timely, quality laboratory services/tests to meet the needs of residents.

Corrected 2019-04-26

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2019-04-26

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2019-04-26

2023-09-13Fire-safety inspection5 citations

K-0223

D · No harm found

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Corrected 2023-11-08

K-0300

D · No harm found

Meet other general requirements that are deficient.

Corrected 2023-11-08

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-11-08

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2023-11-08

K-0371

D · No harm found

Have properly sized and located compartments to protect residents from smoke.

Corrected 2023-11-08

2022-03-24Fire-safety inspection2 citations

K-0915

D · No harm found

Have proper power supply for life support equipment.

Corrected 2022-05-10

K-0916

D · No harm found

Have a battery powered remote alarm panel in a location accessible by operating personnel.

Corrected 2022-05-10

2019-03-14Fire-safety inspection10 citations

K-0161

F · No harm found

Use approved construction type or materials.

Corrected 2019-05-22

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2019-05-22

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2019-05-22

K-0324

C · No harm found

Provide properly protected cooking facilities.

Corrected 2019-05-22

K-0372

E · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2019-05-22

K-0374

D · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2019-05-22

K-0521

F · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2019-05-22

K-0711

B · No harm found

Provide a written emergency evacuation plan.

Corrected 2019-05-22

K-0919

B · No harm found

Meet requirements for the use of electrical equipment.

Corrected 2019-05-22

K-0920

D · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2019-05-22

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 495257.

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 71 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered