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Nursing homeFAID #6768

The Pillars of Biloxi

2279 ATKINSON ROAD, BILOXI, MS, 39531

(228) 388-1805

pillarsbiloxi.cesltc.com

180 licensed beds

CMS rates The Pillars of Biloxi 1 out of 5 overall. Federal inspectors issued 44 citations across 12 inspections in the last three years, with $47,692 in fines. Listing last updated 2026-11-06.

★★★★★1/5CMS Five-Star overall1/5 health inspections4/5 staffing1/5 quality measuresSource: CMS Care Compare

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Photo via Google · The Pillars Of Biloxi

Address

2279 Atkinson Road

Biloxi, MS 39531

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Public record summary

What we can show you for free.

Bed capacity

180

CMS facility ID

255093

Care type

Nursing home

County

Harrison

Facility name

The Pillars of Biloxi

Street address

2279 ATKINSON ROAD

City / state / ZIP

Biloxi, MS 39531

Phone

(228) 388-1805

Website

pillarsbiloxi.cesltc.com

About this facility — The Pillars of Biloxi

The Pillars of Biloxi is a Medicare/Medicaid-certified skilled nursing facility in Biloxi, Mississippi. It is licensed for 180 beds — well above the median for skilled nursing facilities in Mississippi (80 beds).

It is one of 8 senior care facilities in Biloxi and 202 skilled nursing facilities across Mississippi. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Community Eldercare Services, a group of 17 facilities on this site.

Federal inspectors have cited The Pillars of Biloxi 44 times across 12 inspections in the last three years, including 4 food-safety citations, and CMS has imposed $47,692 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Community Eldercare Services

Ownership type

For profit - Limited Liability company

Registered owners & officers

Aultman, Lana

Operational control · Additional disclosable party — since 2025

Community Eldercare Services, Llc

Operational control · Additional disclosable party — since 2000

Community Living Centers, Llc

Additional disclosable party — since 2026

Hoover, Rick

Operational control · Additional disclosable party — since 2023

Wright, Douglas

Direct owner · Operational control — since 2000

Regulatory standing

Federal court records

20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1985-01-24

CMS overall rating

1 of 5 stars

Health deficiencies

9 at the last standard inspection

Federal fines

$47,692 total

Last standard inspection

2025-08-21

Nurse staffing

3.5 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges

$292 per day (≈ $8,880/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

87% Medicaid · 5% Medicare · 8% private/other

Occupancy

77% (fiscal year 2024)

Vs. state median

15% below the MS median of $344/day — full state cost breakdown

Services & coverage

Licensed beds

180

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.

2026-02-24Health inspectionComplaint-triggered2 citations

F-0684

E · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-03-24

F-0726

D · No harm foundFrom a complaint

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2026-03-24

2025-08-21Health inspectionComplaint-triggered8 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2025-09-22

F-0585

D · No harm found

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2025-09-22

F-0605

D · No harm foundFrom a complaint

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

Corrected 2025-09-22

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2025-09-22

F-0677

E · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2025-09-22

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-09-22

F-0867

D · No harm found

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Corrected 2025-09-22

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-09-22

7 earlier / fire-safety inspections (34 citations)

2025-04-03Health inspectionComplaint-triggered1 citation

F-0689

J · Immediate jeopardyFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-03-24

2025-03-21Health inspectionComplaint-triggered2 citations

F-0656

G · Actual harmFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-02-14

F-0689

G · Actual harmFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-02-14

2024-08-14Health inspectionComplaint-triggered2 citations

F-0656

J · Immediate jeopardyFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-08-09

F-0689

J · Immediate jeopardyFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-08-09

2024-04-04Health inspectionComplaint-triggered16 citations

F-0565

E · No harm found

Honor the resident's right to organize and participate in resident/family groups in the facility.

Corrected 2024-05-01

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2024-05-01

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2024-05-01

F-0623

D · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2024-05-01

F-0625

D · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2024-05-01

F-0645

D · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2024-05-01

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-05-01

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-05-01

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2024-05-01

F-0732

B · No harm found

Post nurse staffing information every day.

Corrected 2024-05-01

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-05-01

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-05-01

F-0865

E · No harm foundFrom a complaint

Have a plan that describes the process for conducting QAPI and QAA activities.

Corrected 2024-05-01

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-05-01

F-0883

D · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2024-05-01

F-0925

D · No harm found

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Corrected 2024-05-01

2022-03-16Health inspection11 citations

F-0567

D · No harm found

Honor the resident's right to manage his or her financial affairs.

Corrected 2022-04-27

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2022-04-27

F-0604

D · No harm found

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Corrected 2022-04-27

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2022-04-27

F-0679

D · No harm found

Provide activities to meet all resident's needs.

Corrected 2022-04-27

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2022-04-27

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2022-04-27

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2022-04-27

F-0804

D · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2022-04-27

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2022-04-27

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2022-04-27

2025-08-21Fire-safety inspection1 citation

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2025-09-20

2022-03-16Fire-safety inspection1 citation

K-0211

D · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2022-05-16

Federal penalties

2025-04-03Fine$22,320

2025-03-21Fine$8,607

2025-03-21Fine$8,608

2024-08-14Fine$8,157

Total fines$47,692

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 255093.

Quality of care & staffing

How it compares in Mississippi.

Inspection citations, 3 years

More than 97% of nursing homes in the state

State median: 18

Federal fines, 3 years

$47,692

More than 91% of nursing homes in the state

State median: $8,165

Nurse staffing, hours per resident per day

3.5

Higher than 16% of nursing homes in the state

State median: 4.0

Nursing staff turnover, annual

45%

Higher than 54% of nursing homes in the state

State median: 44%

Resident outcomes

On 21 federal quality measures, this facility does better than the Mississippi average on 6 and worse on 8. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	28.6%	20.3%	13.5%	Worse than state
Lose too much weight	6.4%	6.3%	5.1%	Near state average
With a catheter inserted and left in their bladder	0.9%	1.3%	0.7%	Better than state
With a urinary tract infection	1.3%	2.5%	1.5%	Better than state
Have depressive symptoms	10.4%	1.6%	13.5%	Worse than state
Were physically restrained	0.0%	0.2%	0.1%	Better than state
Experiencing one or more falls with major injury	1.6%	3.1%	3.2%	Better than state
Assessed and appropriately given the pneumococcal vaccine	100.0%	95.3%	93.7%	Near state average
Ability to walk independently worsened	19.8%	18.3%	12.7%	Near state average
Received an antianxiety or hypnotic medication	27.2%	23.8%	19.5%	Worse than state
Assessed and appropriately given the seasonal influenza vaccine	99.3%	97.3%	95.3%	Near state average
With pressure ulcers	8.5%	6.2%	4.5%	Worse than state
With new or worsened bowel or bladder incontinence	24.7%	19.9%	18.3%	Worse than state
Received an antipsychotic medication	28.3%	21.8%	15.4%	Worse than state
Hospitalizations per 1000 long-stay resident days	0.89	2.31	1.81	Better than state
Outpatient emergency department visits per 1000 long-stay resident days	2.90	2.74	1.69	Near state average

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	84.6%	89.0%	82.3%	Near state average
Newly received an antipsychotic medication	0.6%	2.4%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	82.8%	85.0%	80.1%	Near state average
Were rehospitalized after a nursing home admission	33.3%	27.1%	23.4%	Worse than state
Had an outpatient emergency department visit	23.9%	15.3%	11.8%	Worse than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0689 4 inspections. Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F-0812 3 inspections. Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F-0880 3 inspections. Provide and implement an infection prevention and control program.
F-0656 3 inspections. Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F-0677 2 inspections. Provide care and assistance to perform activities of daily living for any resident who is unable.
F-0584 2 inspections. Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Verify & compare

Where to check, and what's nearby.

Who to contact in Mississippi

Licensing: Mississippi State Department of Health
File a complaint: 800-227-7308
Long-Term Care Ombudsman: 888-844-0041. A free advocate for residents and families.
Adult Protective Services: 844-437-6282. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Va Gulf Coast Healthcare System, about 1.4 miles. CMS rating 5 of 5.
81st Medical Group (keesler Afb), about 3.5 miles.
Memorial Hospital Biloxi, about 4.9 miles. CMS rating 1 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Greenbriar Nursing Center, Diberville, about 4.6 miles. CMS rating 2 of 5.
Driftwood Nursing Center, Gulfport, about 9.3 miles. CMS rating 3 of 5.
Coastal Health and Rehabilitation Center, Gulfport, about 9.3 miles. CMS rating 1 of 5.
Lakeview Nursing Center, Gulfport, about 9.5 miles. CMS rating 3 of 5.
Gulfport Care Center, Gulfport, about 10 miles. CMS rating 1 of 5.

Visitor reviews

What people say on Google.

2.365 ratings on Google

★Sabrina Judd · 2025-09-19 · via Google
“This is absolutely the worst and very filthy nasty disgusting place I have ever seen🤮 Inconsiderate and rude nurses. Treat patients like crap. I raised so much hell at this place while my husband was there for rehab only because it was the only place available within a 2 hour drive from home. My husband made zero progress in the 4 weeks he was there. They let him lay in the bed to eat ( has demen…”

★Britt N · 2025-07-18 · via Google
“Absolutely deplorable living conditions. Don't put your dog in here, let alone your loved one. It always smells horrid in the hallways (either of marijuana, poop or urine depending on the time), it's roach infested, the patients are left in soiled diapers for hours, patients have told me that they haven't been moved in the bed in days. Management takes patients that they know they do not have the …”

★★★★Melanie Caldwell · 2025-01-03 · via Google
“The workers in the memory ward was especially caring for my sister in law and the other clients there. The facility needs some renovations, especially in the bathroomd. The rooms are very spacious. My biggest complaint would be that my sister in law's clothes are always missing. The first visit, she was discharged and they were still looking for her clothes. They found everything but a pajama pant…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

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The 44 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

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