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Nursing homeFAID #8467

The Pines Healthcare & Rehab Centers Olean Campus

2245 WEST STATE STREET, OLEAN, NY, 14760
(716) 373-1910
pinescare.com
120 licensed beds
★★★★★4/5CMS Five-Star overall4/5 health inspections3/5 staffing2/5 quality measuresSource: CMS Care Compare

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Photo of THE PINES HEALTHCARE & REHAB CENTERS OLEAN CAMPUS
Photo via Google · William Wilson

Public record summary

What we can show you for free.
Bed capacity
120
CMS facility ID
335357
Care type
Nursing home
County
Cattaraugus
Facility name
The Pines Healthcare & Rehab Centers Olean Campus
Street address
2245 WEST STATE STREET
City / state / ZIP
Olean, NY 14760
Phone
(716) 373-1910
Website
pinescare.com

About this facility — The Pines Healthcare & Rehab Centers Olean Campus

The Pines Healthcare & Rehab Centers Olean Campus is a Medicare/Medicaid-certified skilled nursing facility in Olean, New York. It is licensed for 120 beds — below the median for skilled nursing facilities in New York (160 beds).

It is one of 2 senior care facilities in Olean and 596 skilled nursing facilities across New York. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited The Pines Healthcare & Rehab Centers Olean Campus 17 times across 7 inspections in the last three years; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type
Government - County

Registered owners & officers

County of Cattaraugus
Direct owner — 100% stake — since 1973
Burr, Mark
Governing body — since 2024
Gugino, Carol
Operational control — since 1999
Patel, Arun
Operational control · Additional disclosable party — since 2018
Reynolds, Tammy
Operational control · Additional disclosable party — since 2019

Regulatory standing

Licensed / certified since
1972-08-28
CMS overall rating
4 of 5 stars
Health deficiencies
4 at the last standard inspection
Federal fines
None on record
Last standard inspection
2025-03-07
Nurse staffing
3.5 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$305 per day (≈ $9,270/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
67% Medicaid · 5% Medicare · 29% private/other
Occupancy
85% (fiscal year 2023)
Vs. state median
37% below the NY median of $486/day — full state cost breakdown

Services & coverage

Licensed beds
120
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Monday: 8:00 AM – 8:00 PM · Tuesday: 8:00 AM – 8:00 PM · Wednesday: 8:00 AM – 8:00 PM · Thursday: 8:00 AM – 8:00 PM · Friday: 8:00 AM – 8:00 PM · Saturday: 9:00 AM – 8:00 PM · Sunday: 9:00 AM – 8:00 PM
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.
2025-03-07Health inspectionComplaint-triggered4 citations
F-0604
D · No harm found
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected 2025-04-30
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2025-04-30
F-0686
D · No harm foundFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2025-04-30
F-0700
D · No harm found
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected 2025-04-30
2023-03-03Health inspection4 citations
F-0600
D · No harm found
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2023-03-31
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-04-30
F-0758
D · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2023-04-15
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2023-04-30
4 earlier / fire-safety inspections (9 citations)
2020-03-06Health inspection1 citation
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2020-04-30
2025-03-07Fire-safety inspection4 citations
K-0100
E · No harm found
Meet other general requirements.
Corrected 2025-04-30
K-0353
E · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2025-04-30
K-0372
E · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2025-04-30
K-0918
E · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2025-04-30
2023-03-03Fire-safety inspection3 citations
K-0353
E · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2023-04-18
K-0918
D · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2023-04-18
K-0920
E · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2023-04-18
2020-03-06Fire-safety inspection1 citation
E-0013
C · No harm found
Develop Emergency Preparedness policies and procedures.
Corrected 2020-05-04
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 335357.

Visitor reviews

What people say on Google.
4.157 ratings on Google
★★Wanda Dean · 2026-04-01 · via Google

“My Sister has been in the Pines Nursing Home for rehab after a hip fracture and repair... He rehab was excellent... However, there was never a comfortable chair for her to sit in. They told me the room was "too small for a chair"... So she was in bed most of the time o/t when she was walking in the halls! I called and talked with the Supervisor about the fact that she didn't have a comfortable c…”

★★★★★Linda · 2025-12-30 · via Google

“5 Star all the way! Staff is wonderful. I'm impressed with almost everyone I have contact with. They care about their patients, are conscientious & kind. They have made a very difficult decision easier.”

★★★★Charles Barr · 2019-09-06 · via Google

“My grandmother is living here now and they take good care of her. They have events for her to attend daily, every room has a window, and there is lots of space to sit or walk outside. Everytime I visit, her room is clean. The nurses always seem very busy so you might need to be patient if you need to ask them something. Sometimes I wonder if they have enough staff but I wonder that of any hospital…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 17 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered