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Nursing homeFAID #451

The Pines Nursing and Rehabilitation Center

524 CARPENTER DAM ROAD, HOT SPRINGS, AR, 71901
(501) 262-4124
www.thepinesnursing.com
125 licensed beds
★★★★★4/5CMS Five-Star overall3/5 health inspections4/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo of THE PINES NURSING AND REHABILITATION CENTER
Photo via Google · Pines Nursing & Rehab Center

Address

524 Carpenter Dam Road
Hot Springs, AR 71901
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Public record summary

What we can show you for free.
Bed capacity
125
CMS facility ID
045243
Care type
Nursing home
County
Garland
Facility name
The Pines Nursing and Rehabilitation Center
Street address
524 CARPENTER DAM ROAD
City / state / ZIP
Hot Springs, AR 71901
Phone
(501) 262-4124
Website
www.thepinesnursing.com

About this facility — The Pines Nursing and Rehabilitation Center

The Pines Nursing and Rehabilitation Center is a Medicare/Medicaid-certified skilled nursing facility in Hot Springs, Arkansas. It is licensed for 125 beds — above the median for skilled nursing facilities in Arkansas (106 beds).

It is one of 15 senior care facilities in Hot Springs and 221 skilled nursing facilities across Arkansas. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited The Pines Nursing and Rehabilitation Center 20 times across 7 inspections in the last three years, including 4 food-safety citations, and CMS has imposed $13,863 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Southern Administrative Services
Ownership type
For profit - Limited Liability company

Registered owners & officers

4p2t1 Ops Holding Lp
Direct owner — 100% stake — since 2019
Alexark1 Llc
Operational control — since 2022
Higgs, John
Operational control · Additional disclosable party — since 2024
Jej Assets Lp
Indirect owner — since 2022
Jej Management, Llc
Operational control — since 2022
Ponthie, John
Director · Officer — since 2019
Ponthie, Sharlot
Indirect owner — since 2022

Regulatory standing

Federal court records
3 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1994-09-01
CMS overall rating
4 of 5 stars
Health deficiencies
4 at the last standard inspection
Federal fines
$13,863 total
Last standard inspection
2025-04-02
Nurse staffing
4.0 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$323 per day (≈ $9,820/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
70% Medicaid · 6% Medicare · 25% private/other
Occupancy
64% (fiscal year 2023)
Vs. state median
2% below the AR median of $329/day — full state cost breakdown

Services & coverage

Licensed beds
125
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.
2025-04-02Health inspection4 citations
F-0759
E · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2025-05-02
F-0803
E · No harm foundFood safety
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2025-05-02
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-05-02
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-05-02
2024-08-29Health inspectionComplaint-triggered3 citations
F-0580
E · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2024-09-28
F-0686
E · No harm foundFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2024-09-28
F-0760
J · Immediate jeopardyFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2024-08-20
4 earlier / fire-safety inspections (13 citations)
2024-02-23Health inspection4 citations
F-0623
E · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2024-04-12
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2024-04-12
F-0803
E · No harm foundFood safety
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2024-04-12
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-04-12
2022-12-09Health inspection4 citations
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2023-01-05
F-0689
E · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-01-05
F-0760
E · No harm found
Ensure that residents are free from significant medication errors.
Corrected 2023-01-05
F-0761
E · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2023-01-05
2024-02-23Fire-safety inspection2 citations
K-0347
F · No harm found
Properly provide smoke detection systems in areas open to corridors.
Corrected 2024-04-12
K-0363
F · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2024-04-12
2022-12-09Fire-safety inspection3 citations
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2023-01-05
K-0712
E · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2023-01-05
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2023-01-05

Federal penalties

2024-08-29Fine$13,863
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 045243.

Visitor reviews

What people say on Google.
4.041 ratings on Google
★★★★★Buff Orpington Life · 2026-06-11 · via Google

“Who in their right mind would give a stinky sad nursing home a 5 star rating? I would! When we were told dad had to leave the hospital within 24 hours we went into panic mode. We toured 5 homes and settled on the Pines. It has been such a hard road. Sharing time with family and staff at the home becomes daunting. Until you work with the staff. They actually become friends and have an everlast…”

★★★★★Zion Temple of deliverance · 2026-04-30 · via Google

“Ms.Toney is an exceptional SW director. She helped me & my family. Great person to be around, very polite & encouraging. We have gained not only a Supporter but a great friend. Thank you Ms. Toney”

★★★★★nicole olcott · 2026-06-13 · via Google

“Love this place kept me very informed on the treatment and news on my grandpa. The staff was always kind and knowledgeable. The place also had activities that he could participate in and keep him active. Would recommend to others.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 20 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered