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Nursing homeFAID #5489

The Village At Rockville

9701 VEIRS DRIVE, ROCKVILLE, MD, 20850

(301) 424-9560

www.thevillageatrockville.org/?utm_source=google&utm_medium=directory-gmb&utm_campaign=tvar&utm_term=website-link&utm_content=profile

160 licensed beds

★★★★★3/5CMS Five-Star overall3/5 health inspections4/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo via Google · The Village at Rockville-A National Lutheran Community

Address

9701 Veirs Drive

Rockville, MD 20850

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Public record summary

What we can show you for free.

Bed capacity

160

State license

2415036

CMS facility ID

215125

Care type

Nursing home

Facility name

The Village At Rockville

Street address

9701 VEIRS DRIVE

City / state / ZIP

Rockville, MD 20850

Phone

(301) 424-9560

Website

www.thevillageatrockville.org/?utm_source=google&utm_medium=directory-gmb&utm_campaign=tvar&utm_term=website-link&utm_content=profile

State license #

2415036

About this facility — The Village At Rockville

The Village At Rockville is a Medicare/Medicaid-certified skilled nursing facility in Rockville, Maryland. It is licensed for 160 beds — above the median for skilled nursing facilities in Maryland (120 beds).

It is one of 51 senior care facilities in Rockville and 221 skilled nursing facilities across Maryland. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited The Village At Rockville 64 times across 8 inspections in the last three years, including 2 food-safety citations, and CMS has imposed $17,345 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

National Lutheran Communities & Services

Ownership type

Non profit - Corporation

Registered owners & officers

Bradshaw, Lawrence

Officer — since 2009

Casner, Donna

Managing employee · Officer — since 2018

Hreben, Kyle

Director — since 2018

Mazza, Richard

Officer — since 2018

Walters, Cynthia

Officer — since 2016

Regulatory standing

Licensed / certified since

1980-07-25

CMS overall rating

3 of 5 stars

Health deficiencies

12 at the last standard inspection

Federal fines

$17,345 total

Last standard inspection

2026-03-03

Nurse staffing

3.9 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$923 per day (≈ $28,060/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

51% Medicaid · 24% Medicare · 25% private/other

Occupancy

77% (fiscal year 2023)

Vs. state median

110% above the MD median of $439/day — full state cost breakdown

Services & coverage

Licensed beds

160

Licensed as

Long Term Care

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Monday: 8:30 AM – 5:00 PM · Tuesday: 8:30 AM – 5:00 PM · Wednesday: 8:30 AM – 5:00 PM · Thursday: 8:30 AM – 5:00 PM · Friday: 8:30 AM – 5:00 PM · Saturday: Closed · Sunday: Closed

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.

2026-03-03Health inspectionComplaint-triggered12 citations

F-0550

E · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2026-05-01

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2026-05-01

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2026-05-01

F-0637

D · No harm found

Assess the resident when there is a significant change in condition

Corrected 2026-05-01

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2026-05-01

F-0658

D · No harm foundFrom a complaint

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2026-05-01

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-05-01

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2026-05-01

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-05-01

F-0693

D · No harm found

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Corrected 2026-05-01

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-05-01

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-05-01

2024-10-11Health inspectionComplaint-triggered22 citations

F-0558

D · No harm foundFrom a complaint

Reasonably accommodate the needs and preferences of each resident.

Corrected 2024-11-22

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-11-22

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2024-11-22

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2024-11-22

F-0609

E · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2024-11-22

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2024-11-22

F-0622

D · No harm found

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Corrected 2024-11-22

F-0623

D · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2024-11-22

F-0624

D · No harm found

Prepare residents for a safe transfer or discharge from the nursing home.

Corrected 2024-11-22

F-0625

D · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2024-11-22

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-11-22

F-0678

J · Immediate jeopardyFrom a complaint

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Corrected 2024-03-27

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-11-22

F-0700

E · No harm found

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Corrected 2024-11-22

F-0756

E · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2024-11-22

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2024-11-22

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2024-11-22

F-0812

D · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-11-22

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-11-22

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-11-22

F-0883

D · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2024-11-22

F-0941

F · No harm found

Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

Corrected 2024-11-22

4 earlier / fire-safety inspections (30 citations)

2019-10-24Health inspection6 citations

F-0655

B · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2019-12-09

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2019-12-09

F-0657

E · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2019-12-09

F-0686

K · Immediate jeopardy

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2019-12-09

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2019-12-09

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2019-12-09

2026-03-03Fire-safety inspection13 citations

E-0004

F · No harm found

Develop and maintain an Emergency Preparedness Program (EP).

Corrected 2026-05-29

K-0293

E · No harm found

Have properly located and lighted "Exit" signs.

Corrected 2026-05-29

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2026-05-29

K-0324

E · No harm found

Provide properly protected cooking facilities.

Corrected 2026-05-29

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2026-05-29

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2026-05-29

K-0355

F · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2026-05-29

K-0362

E · No harm found

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

Corrected 2026-05-29

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2026-05-29

K-0914

F · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2026-05-29

K-0916

F · No harm found

Have a battery powered remote alarm panel in a location accessible by operating personnel.

Corrected 2026-05-29

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2026-05-29

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2026-05-29

2024-10-11Fire-safety inspection5 citations

K-0347

F · No harm found

Properly provide smoke detection systems in areas open to corridors.

Corrected 2024-12-04

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-12-04

K-0363

F · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2024-12-04

K-0761

F · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2024-12-17

K-0923

E · No harm found

Have proper medical gas storage and administration areas.

Corrected 2024-12-04

2019-10-24Fire-safety inspection6 citations

K-0100

D · No harm found

Meet other general requirements.

Corrected 2019-07-10

K-0211

C · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2019-07-10

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2019-07-10

K-0353

B · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2019-07-10

K-0753

B · No harm found

Have restrictions on the use of highly flammable decorations.

Corrected 2019-07-10

K-0923

C · No harm found

Have proper medical gas storage and administration areas.

Corrected 2019-07-10

Federal penalties

2024-10-11Fine$17,345

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 215125.

Visitor reviews

What people say on Google.

4.0138 ratings on Google

★Maki Grossnick · 2026-03-25 · via Google
“Terrible experience! My father and my mother were treated so obscenely. I only found out after his passing that he was threatening to throw himself out of the window he hated it there so much. The staff were straight up mean, impatient, and even with held medication that he came with directly from the hospital. Do not send your loved ones here!”

★Bonnie Haynes · 2026-07-01 · via Google
“My friend is in rehab there. He sits hours in the hall...not willing to pay staff. if you love someone, do not pt them there”

★★★★★Rosemary Ransom · 2025-12-12 · via Google
“I'm going home today from a rehab stay at The Village at Rockville. The rehabilitation was excellent. The nurse Simon was exceptionally helpful and went out of their way to assist me. I would recommend the rehabilitation at this facility.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 64 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

Unlock the full file

Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered