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Nursing homeFAID #3157

The Waterford Care Center

7445 NORTH SHERIDAN ROAD, CHICAGO, IL, 60626

(773) 338-3300

141 licensed beds

CMS rates The Waterford Care Center 3 out of 5 overall. Federal inspectors issued 34 citations across 11 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★3/5CMS Five-Star overall3/5 health inspections2/5 staffing3/5 quality measuresSource: CMS Care Compare

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Photo via Google · The Waterford Care Center

Address

7445 North Sheridan Road

Chicago, IL 60626

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Public record summary

What we can show you for free.

Bed capacity

141

CMS facility ID

145659

Care type

Nursing home

County

Cook

Facility name

The Waterford Care Center

Street address

7445 NORTH SHERIDAN ROAD

City / state / ZIP

Chicago, IL 60626

Phone

(773) 338-3300

Website

waterfordnursing.com

About this facility — The Waterford Care Center

The Waterford Care Center is a Medicare/Medicaid-certified skilled nursing facility in Chicago, Illinois. It is licensed for 141 beds — above the median for skilled nursing facilities in Illinois (112 beds).

It is one of 145 senior care facilities in Chicago and 667 skilled nursing facilities across Illinois. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Citadel Healthcare, a group of 19 facilities on this site.

Federal inspectors have cited The Waterford Care Center 34 times across 11 inspections in the last three years, including 6 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Citadel Healthcare

Ownership type

For profit - Corporation

Registered owners & officers

Ari Shabat Investment Trust U/a/d October 18, 2016

Direct owner — 15% stake — since 2016

Chaim Yitzchak Shabat Investment Trust U/a/d October 18, 2016

Direct owner — 15% stake — since 2016

Aaron, Jonathan

Governing body · Operational control — since 2016

Donohue, Kathleen

Operational control · Additional disclosable party — since 2016

Graf, Marcella

Direct owner · Operational control — since 2016

Gross, Shoshana

Direct owner — since 2023

Kohen, Yakov

Direct owner — since 2016

Proctor, Katherine

Direct owner — since 2023

Robin, Jason

Operational control · Additional disclosable party — since 2025

Stern, Raphaela

Direct owner — since 2023

Teller, Ilana

Direct owner — since 2023

Regulatory standing

Federal court records

2 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1989-10-20

CMS overall rating

3 of 5 stars

Health deficiencies

13 at the last standard inspection

Federal fines

None on record

Last standard inspection

2026-01-23

Nurse staffing

2.9 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$315 per day (≈ $9,580/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

16% Medicaid · 4% Medicare · 80% private/other

Occupancy

95% (fiscal year 2023)

Vs. state median

8% below the IL median of $342/day — full state cost breakdown

Services & coverage

Licensed beds

141

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 6 food-safety citations on its three-year record — flagged below among the inspections.

2026-07-06Health inspectionComplaint-triggered1 citation

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2026-07-17

2026-01-23Health inspection12 citations

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2026-02-03

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2026-02-03

F-0644

D · No harm found

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Corrected 2026-02-03

F-0645

E · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2026-02-03

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2026-02-03

F-0726

D · No harm found

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2026-02-03

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2026-02-03

F-0803

E · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2026-02-03

F-0805

E · No harm foundFood safety

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Corrected 2026-02-03

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-02-03

F-0813

D · No harm foundFood safety

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

Corrected 2026-02-03

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-02-03

6 earlier / fire-safety inspections (21 citations)

2025-05-23Health inspectionComplaint-triggered2 citations

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2025-05-29

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2025-05-29

2025-04-11Health inspectionComplaint-triggered1 citation

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2025-04-17

2025-03-24Health inspectionComplaint-triggered2 citations

F-0658

D · No harm foundFrom a complaint

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2025-03-26

F-0760

D · No harm foundFrom a complaint

Ensure that residents are free from significant medication errors.

Corrected 2025-03-26

2024-12-20Health inspection7 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-12-27

F-0645

E · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2024-12-24

F-0686

E · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2024-12-27

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-12-27

F-0761

E · No harm found

Corrected 2024-12-27

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-12-24

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-12-27

2024-01-12Health inspection7 citations

F-0578

E · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2024-01-29

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-01-29

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2024-01-29

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-01-29

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-01-29

F-0883

E · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2024-01-29

F-0887

E · No harm found

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Corrected 2024-01-29

2023-10-13Health inspectionComplaint-triggered2 citations

F-0657

D · No harm foundFrom a complaint

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2023-10-25

F-0689

G · Actual harmFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-10-25

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 145659.

Quality of care & staffing

How it compares in Illinois.

Inspection citations, 3 years

More than 24% of nursing homes in the state

State median: 50

Federal fines, 3 years

No federal fines on record

State median: $45,080

Nurse staffing, hours per resident per day

2.9

Higher than 24% of nursing homes in the state

State median: 3.3

Nursing staff turnover, annual

25%

Higher than 8% of nursing homes in the state

State median: 44%

Resident outcomes

On 21 federal quality measures, this facility does better than the Illinois average on 13 and worse on 5. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	3.4%	13.0%	13.5%	Better than state
Lose too much weight	3.4%	6.1%	5.1%	Better than state
With a catheter inserted and left in their bladder	0.0%	0.8%	0.7%	Better than state
With a urinary tract infection	0.0%	1.5%	1.5%	Better than state
Have depressive symptoms	65.3%	55.9%	13.5%	Worse than state
Were physically restrained	0.0%	0.1%	0.1%	Better than state
Experiencing one or more falls with major injury	1.4%	3.0%	3.2%	Better than state
Assessed and appropriately given the pneumococcal vaccine	99.6%	90.5%	93.7%	Better than state
Ability to walk independently worsened	2.7%	12.8%	12.7%	Better than state
Received an antianxiety or hypnotic medication	15.2%	18.4%	19.5%	Better than state
Assessed and appropriately given the seasonal influenza vaccine	98.5%	91.7%	95.3%	Near state average
With pressure ulcers	4.0%	4.8%	4.5%	Better than state
With new or worsened bowel or bladder incontinence	3.4%	19.8%	18.3%	Better than state
Received an antipsychotic medication	58.9%	21.7%	15.4%	Worse than state
Hospitalizations per 1000 long-stay resident days	2.60	1.96	1.81	Worse than state
Outpatient emergency department visits per 1000 long-stay resident days	1.79	2.10	1.69	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	70.8%	70.0%	82.3%	Near state average
Newly received an antipsychotic medication	8.2%	2.2%	1.5%	Worse than state
Were assessed and appropriately given the seasonal influenza vaccine	58.7%	63.2%	80.1%	Near state average
Were rehospitalized after a nursing home admission	36.4%	25.6%	23.4%	Worse than state
Had an outpatient emergency department visit	8.5%	13.5%	11.8%	Better than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0812 3 inspections. Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F-0880 3 inspections. Provide and implement an infection prevention and control program.
F-0578 2 inspections. Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F-0645 2 inspections. PASARR screening for Mental disorders or Intellectual Disabilities
F-0761 2 inspections. Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F-0695 2 inspections. Provide safe and appropriate respiratory care for a resident when needed.

Verify & compare

Where to check, and what's nearby.

Who to contact in Illinois

Licensing: Illinois Department of Public Health, Division of Assisted Living
File a complaint: 800-252-4343 · Online
Long-Term Care Ombudsman: 800-252-8966. A free advocate for residents and families.
Adult Protective Services: 866-800-1409. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Saint Francis Hospital-evanston, about 1.1 miles. CMS rating 2 of 5.
Methodist Hospital of Chicago, about 3.1 miles.
Montrose Behavioral Health Hospital, about 3.5 miles.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Birchwood Plaza, Chicago, about 0.1 miles. CMS rating 4 of 5.
Chalet Living & Rehab, Chicago, about 0.1 miles. CMS rating 2 of 5.
Fargo Health Care Center, Chicago, about 0.2 miles. CMS rating 2 of 5.
Lakefront Nursing & Rehab Ctr, Chicago, about 0.2 miles. CMS rating 4 of 5.
Aperion Care Lakeshore, Chicago, about 0.3 miles. CMS rating 1 of 5.

Visitor reviews

What people say on Google.

3.735 ratings on Google

★★★★★Lauren Knibbs · 2026-02-12 · via Google
“this facility is amazing. The administrator treats the staff and patients/ residents as if they are her own family. They are resourceful and have many hands on practitioners involved to assist with medical needs.”

★★★★★Patty Quezada · 2026-06-09 · via Google
“this place has sm love for all there patients the activity directer always has fun activities planned for them u can see that everyone enjoys it”

★★★★★Eleo Pantoja · 2025-06-11 · via Google
“My dad was here for a few months while I was looking for a new place for use to live where his medical supplies would fit. My dad is not an easy man to get along with and the staff were so nice to him, and many staff members were even able to communicate with him in his language. They were able to get my dad’s health stable and get him up walking and I will be forever grateful. Thank you Waterfor…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 34 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered