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Nursing homeFAID #6389

The Willows At East Lansing

3500 COOLIDGE ROAD, EAST LANSING, MI, 48823

(517) 203-4042

65 licensed beds

★★★★★5/5CMS Five-Star overall3/5 health inspections5/5 staffing5/5 quality measuresSource: CMS Care Compare

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Address

3500 Coolidge Road

East Lansing, MI 48823

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Public record summary

What we can show you for free.

Bed capacity

CMS facility ID

235700

Care type

Nursing home

County

Clinton

Facility name

The Willows At East Lansing

Street address

3500 COOLIDGE ROAD

City / state / ZIP

East Lansing, MI 48823

Phone

(517) 203-4042

About this facility — The Willows At East Lansing

The Willows At East Lansing is a Medicare/Medicaid-certified skilled nursing facility in East Lansing, Michigan. It is licensed for 65 beds — below the median for skilled nursing facilities in Michigan (100 beds).

It is one of 11 senior care facilities in East Lansing and 423 skilled nursing facilities across Michigan. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited The Willows At East Lansing 38 times across 9 inspections in the last three years, including 1 food-safety citation; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Trilogy Health Services

Ownership type

For profit - Corporation

Registered owners & officers

Barney, Leigh

Officer — since 2019

Bryant, William

Officer — since 2016

Bufford, Randall

Officer — since 2019

Conner, Gregory

Officer — since 2021

Continental Merger Sub Llc

Indirect owner — since 2021

Corbin, Kathy

Managing employee — since 2011

Davis, David

Officer — since 2017

Ermiger, Joseph

Operational control — since 2021

Fightmaster, Lisa

Managing employee — since 2015

Keybank National Association

Mortgage holder — since 2018

Northstar Healthcare Income Inc

Indirect owner — since 2021

Northstar Healthcare Income Operating Partnership Lp

Indirect owner — since 2021

Prosky, Danny

Officer — since 2015

Streiff, Mathieu

Officer — since 2015

Trilogy Holdings Nt-hci, Llc

Indirect owner — since 2021

Trilogy Management Services Llc

Operational control — since 2021

Regulatory standing

Federal court records

20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

2014-05-16

CMS overall rating

5 of 5 stars

Health deficiencies

9 at the last standard inspection

Federal fines

None on record

Last standard inspection

2026-01-08

Nurse staffing

3.9 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$381 per day (≈ $11,580/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

32% Medicaid · 6% Medicare · 62% private/other

Occupancy

77% (fiscal year 2023)

Vs. state median

18% below the MI median of $466/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2026-03-20Health inspectionComplaint-triggered2 citations

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-03-31

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2026-03-31

2026-01-08Health inspection7 citations

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2026-01-28

F-0585

E · No harm found

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2026-01-28

F-0644

D · No harm found

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Corrected 2026-01-28

F-0645

D · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2026-01-28

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2026-01-28

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2026-01-28

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-01-28

7 earlier / fire-safety inspections (29 citations)

2024-10-17Health inspection8 citations

F-0623

B · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2024-11-11

F-0625

B · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2024-11-11

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-12-13

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-11-11

F-0679

D · No harm found

Provide activities to meet all resident's needs.

Corrected 2024-12-13

F-0740

D · No harm found

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Corrected 2024-11-11

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2024-11-11

F-0887

D · No harm found

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Corrected 2024-11-11

2024-07-05Health inspectionComplaint-triggered2 citations

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-07-22

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-07-22

2023-09-20Health inspection11 citations

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2023-10-31

F-0585

D · No harm found

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2023-10-31

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2023-10-31

F-0644

D · No harm found

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Corrected 2023-10-31

F-0645

D · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2023-10-31

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2023-10-31

F-0679

D · No harm found

Provide activities to meet all resident's needs.

Corrected 2023-10-31

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2023-10-31

F-0758

D · No harm found

Corrected 2023-10-31

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2023-10-31

F-0847

D · No harm found

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

Corrected 2023-10-31

2026-01-08Fire-safety inspection2 citations

K-0362

E · No harm found

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

Corrected 2026-02-05

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2026-02-05

2024-11-14Fire-safety inspectionComplaint-triggered1 citation

K-0918

F · No harm foundFrom a complaint

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-11-22

2024-10-17Fire-safety inspection3 citations

K-0355

D · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2024-11-11

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2024-11-11

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2024-11-11

2023-09-20Fire-safety inspection2 citations

K-0324

E · No harm found

Provide properly protected cooking facilities.

Corrected 2023-10-31

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-10-31

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 235700.

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 38 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered