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Nursing homeFAID #9227

Tower Nursing and Rehabilitation Center

3609 BOND STREET, RALEIGH, NC, 27604

(919) 231-8113

towernursing.com

180 licensed beds

★★★★★2/5CMS Five-Star overall2/5 health inspections4/5 staffing2/5 quality measuresSource: CMS Care Compare

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Photo of TOWER NURSING AND REHABILITATION CENTER

Photo via Google · Tower Nursing & Rehabilitation Center

Address

3609 Bond Street

Raleigh, NC 27604

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Public record summary

What we can show you for free.

Bed capacity

180

CMS facility ID

345513

Care type

Nursing home

County

Wake

Facility name

Tower Nursing and Rehabilitation Center

Street address

3609 BOND STREET

City / state / ZIP

Raleigh, NC 27604

Phone

(919) 231-8113

Website

towernursing.com

About this facility — Tower Nursing and Rehabilitation Center

Tower Nursing and Rehabilitation Center is a Medicare/Medicaid-certified skilled nursing facility in Raleigh, North Carolina. It is licensed for 180 beds — well above the median for skilled nursing facilities in North Carolina (102 beds).

It is one of 186 senior care facilities in Raleigh and 420 skilled nursing facilities across North Carolina. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Tower Nursing and Rehabilitation Center 60 times across 7 inspections in the last three years, including 1 food-safety citation; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Principle Long Term Care

Ownership type

For profit - Limited Liability company

Registered owners & officers

Boice, Gale

Officer · Additional disclosable party — since 2018

Hill, Raymond

Additional disclosable party — since 2011

Hill, Robert

Additional disclosable party — since 2011

Hill, Stephen

Additional disclosable party — since 2011

Johnson, Dianne

Officer — since 2011

Kwok, Evelyn

Additional disclosable party — since 2025

Principle Long Term Care, Inc.

Operational control — since 2011

Tucker, Darren

Operational control · Additional disclosable party — since 2025

Regulatory standing

Federal court records

5 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

2002-03-14

CMS overall rating

2 of 5 stars

Health deficiencies

9 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-03-20

Nurse staffing

3.6 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$340 per day (≈ $10,340/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

67% Medicaid · 8% Medicare · 25% private/other

Occupancy

41% (fiscal year 2023)

Vs. state median

9% below the NC median of $373/day — full state cost breakdown

Services & coverage

Licensed beds

180

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily 9:00 AM – 5:00 PM

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2026-03-05Health inspectionComplaint-triggered2 citations

F-0678

D · No harm foundFrom a complaint

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Corrected 2026-03-29

F-0880

D · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2026-03-29

2025-03-20Health inspection7 citations

F-0553

D · No harm found

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

Corrected 2025-04-17

F-0561

D · No harm found

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Corrected 2025-04-17

F-0585

D · No harm found

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2025-04-17

F-0685

D · No harm found

Assist a resident in gaining access to vision and hearing services.

Corrected 2025-04-17

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2025-04-17

F-0842

E · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-04-17

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-04-17

5 earlier / fire-safety inspections (51 citations)

2024-02-08Health inspection8 citations

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2024-03-07

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-03-07

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2024-03-07

F-0756

D · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2024-03-07

F-0758

E · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2024-03-07

F-0761

E · No harm found

Corrected 2024-03-07

F-0867

E · No harm found

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Corrected 2024-03-07

F-0883

D · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2024-03-07

2022-10-15Health inspection22 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2022-11-23

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2022-11-23

F-0577

C · No harm found

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Corrected 2022-11-23

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2022-11-23

F-0600

J · Immediate jeopardy

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2022-11-23

F-0609

B · No harm found

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2022-11-23

F-0610

J · Immediate jeopardy

Respond appropriately to all alleged violations.

Corrected 2022-11-23

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2022-11-23

F-0657

E · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2022-11-23

F-0661

D · No harm found

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Corrected 2022-11-23

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2022-11-23

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2022-11-23

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2022-11-23

F-0689

E · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2022-11-23

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2022-11-23

F-0725

D · No harm found

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2022-11-23

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2022-11-23

F-0758

D · No harm found

Corrected 2022-11-23

F-0761

D · No harm found

Corrected 2022-11-23

F-0791

D · No harm found

Provide or obtain dental services for each resident.

Corrected 2022-11-23

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2022-11-23

F-0838

C · No harm found

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Corrected 2022-11-23

2025-03-20Fire-safety inspection6 citations

K-0111

D · No harm found

Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

Corrected 2025-06-16

K-0211

D · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2025-06-16

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2025-06-16

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2025-06-16

K-0372

D · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2025-06-16

K-0521

D · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2025-06-16

2024-02-08Fire-safety inspection2 citations

K-0222

D · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2024-04-19

K-0521

D · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2024-04-19

2022-10-15Fire-safety inspection13 citations

K-0161

D · No harm found

Use approved construction type or materials.

Corrected 2023-02-01

K-0211

D · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2023-02-01

K-0324

D · No harm found

Provide properly protected cooking facilities.

Corrected 2023-02-01

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2023-02-01

K-0352

F · No harm found

Properly install and monitor supervisory attachments on automatic sprinkler systems.

Corrected 2023-02-01

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-02-01

K-0363

F · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2023-02-01

K-0374

D · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2023-02-01

K-0379

D · No harm found

Have proper openings in smoke barrier doors.

Corrected 2023-02-01

K-0521

F · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2023-02-01

K-0914

F · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2023-02-01

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2023-02-01

K-0923

F · No harm found

Have proper medical gas storage and administration areas.

Corrected 2023-02-01

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 345513.

Visitor reviews

What people say on Google.

3.162 ratings on Google

★Ashleigh · 2026-03-21 · via Google
“This is possibly the worst place my mom has been sent to. People will sit for hours in their used diapers, which eventually will cause them to get UTI’s my mom has had several due to this. The nurses will sit around and laugh with each other while call bells are on. There have been several instances that my mom has had her call bell on so long that she falls asleep and instead of waking her, the s…”

★Sarah Harden · 2025-10-22 · via Google
“Please don’t ever send your loved ones here. My mother was there for a couple weeks and was mistreated horribly. I complained multiple times to management for things only got better for short time. The CNA‘s spent more time on their phones and treated the patients like they were bothering them. They were rough and my mother passed away just a few weeks after leaving the facility when they said she…”

★★★★★Teshia Holley · 2023-12-20 · via Google
“My dad had a fall at night and I was informed after his nurse ✔️ on him and notified the dr. which was okay with me, I went to see him today he was sleeping from pain meds just in case he was sore this morning so I am still very pleased with his care they always have him well groomed and the staff has always been pleasant (big difference between Cary Health and Rehab”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 60 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered