Nursing homeFAID #13464
Town & Country
555 EAST MEMORY LANE, SANTA ANA, CA, 92706
(714) 547-7157
96 licensed beds
★★★★★5/5CMS Five-Star overall3/5 health inspections5/5 staffing5/5 quality measuresSource: CMS Care Compare
Public record summary
What we can show you for free.
Bed capacity
96
State license
300600977
CMS facility ID
555141
Care type
Nursing home
Facility name
Town & Country
Street address
555 EAST MEMORY LANE
City / state / ZIP
Santa Ana, CA 92706
Phone
(714) 547-7157
State license #
300600977
About this facility — Town & Country
Town & Country is a Medicare/Medicaid-certified skilled nursing facility in Santa Ana, California. It is licensed for 96 beds — close to the median for skilled nursing facilities in California (98 beds).
It is one of 51 senior care facilities in Santa Ana and 1,165 skilled nursing facilities across California. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.
Federal inspectors have cited Town & Country 68 times across 10 inspections in the last three years, including 9 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.
This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.
Facility background
What the public record shows.
Ownership & operator
Parent company
The Christian and Missionary Alliance
Ownership type
Non profit - Corporation
Registered owners & officers
The Christian and Missionary Alliance
Indirect owner — 100% stake — since 1976
Town and Country Manor Christian & Missionary Alliance
Direct owner · Additional disclosable party — 100% stake — since 1976
Adams, John
Director — since 2024
Baldes, Ken
Director — since 2021
Bollins, Rod
Director — since 2007
Crownover, Keith
Director — since 2022
Ellis, Robert
Director — since 2015
Gerlach, Matthew
Director — since 2022
Glasgow, Gordon
Operational control · Additional disclosable party — since 1983
Goerzen, Robert
Officer · Operational control · Additional disclosable party — since 2021
Holt, Pat
Operational control · Additional disclosable party — since 2023
Kirk, Wilford
Director — since 2022
Kolb, Gina
Officer · Operational control · Additional disclosable party — since 2013
Lamendola, Joseph
Director — since 2015
Melendez, Miran
Operational control · Additional disclosable party — since 2000
Moreland, David
Director — since 2015
Preciado, Marissa
Operational control · Additional disclosable party — since 2016
Walker, Kari
Director — since 2017
Wolff, Aaron
Director — since 2018
Yi, Robert
Director — since 2013
Regulatory standing
Federal court records
8 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1981-11-13
CMS overall rating
5 of 5 stars
Health deficiencies
23 at the last standard inspection
Federal fines
None on record
Last standard inspection
2025-11-20
Nurse staffing
5.5 hours per resident per day
Cost & payer profile (FY2024 cost report)
Average billed charges
$580 per day (≈ $17,630/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
18% Medicaid · 17% Medicare · 66% private/other
Occupancy
82% (fiscal year 2024)
Vs. state median
13% above the CA median of $514/day — full state cost breakdown
Services & coverage
Licensed beds
96
Licensed as
RCFE
Medicare
Accepted
Medicaid
Accepted
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.
Inspection record
Every citation, dated and graded.
Kitchen & food safety
Federal surveyors inspect the kitchen at every standard visit. This facility has 9 food-safety citations on its three-year record — flagged below among the inspections.
2026-03-10Health inspectionComplaint-triggered1 citation
F-0842
B · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2026-03-20
2025-11-20Health inspection22 citations
F-0561
B · No harm found
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected 2025-12-04
F-0605
D · No harm found
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected 2025-12-05
F-0609
D · No harm found
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2025-12-04
F-0610
D · No harm found
Respond appropriately to all alleged violations.
Corrected 2025-12-04
F-0656
B · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-12-04
F-0657
B · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2025-12-04
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-12-04
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2025-12-04
F-0694
D · No harm found
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected 2025-12-04
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2025-12-04
F-0700
D · No harm found
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected 2025-12-04
F-0755
D · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2025-12-04
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2025-12-04
F-0804
B · No harm foundFood safety
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2025-12-04
F-0805
D · No harm foundFood safety
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected 2025-12-04
F-0806
D · No harm foundFood safety
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected 2025-12-04
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-12-03
F-0813
D · No harm foundFood safety
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Corrected 2025-12-05
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-12-04
F-0908
D · No harm found
Keep all essential equipment working safely.
Corrected 2025-12-04
F-0909
E · No harm found
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Corrected 2025-12-03
F-0919
D · No harm found
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected 2025-12-04
8 earlier / fire-safety inspections (45 citations)
2025-07-24Health inspectionComplaint-triggered3 citations
F-0655
D · No harm foundFrom a complaint
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected 2025-08-11
F-0656
D · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-08-11
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-08-11
2024-11-07Health inspectionComplaint-triggered1 citation
F-0880
B · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2024-11-19
2024-09-13Health inspection16 citations
F-0552
D · No harm found
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected 2024-10-02
F-0578
D · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2024-10-02
F-0583
B · No harm found
Keep residents' personal and medical records private and confidential.
Corrected 2024-10-02
F-0679
D · No harm found
Provide activities to meet all resident's needs.
Corrected 2024-10-02
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-10-02
F-0755
D · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2024-10-02
F-0757
D · No harm found
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected 2024-10-02
F-0758
D · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2024-10-02
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2024-10-02
F-0803
D · No harm foundFood safety
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2024-09-27
F-0804
D · No harm foundFood safety
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2024-10-01
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-10-02
F-0813
D · No harm foundFood safety
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Corrected 2024-10-02
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-10-02
F-0908
E · No harm found
Keep all essential equipment working safely.
Corrected 2024-10-02
F-0909
E · No harm found
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Corrected 2024-10-02
2024-04-09Health inspectionComplaint-triggered1 citation
F-0610
D · No harm foundFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2024-04-20
2021-11-18Health inspection9 citations
F-0574
B · No harm found
The resident has the right to receive notices in a format and a language he or she understands.
Corrected 2021-12-15
F-0656
B · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2021-12-15
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2021-12-15
F-0693
D · No harm found
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected 2021-12-15
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2021-12-15
F-0726
D · No harm found
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected 2021-12-15
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2021-12-15
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2021-12-15
F-0883
D · No harm found
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2021-12-15
2025-11-20Fire-safety inspection4 citations
K-0345
C · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2025-11-18
K-0351
D · No harm found
Install an approved automatic sprinkler system.
Corrected 2025-11-18
K-0531
D · No harm found
Have elevators that firefighters can control in the event of a fire.
Corrected 2025-11-18
K-0914
F · No harm found
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Corrected 2025-11-18
2024-09-13Fire-safety inspection4 citations
E-0041
C · No harm found
Implement emergency and standby power systems.
Corrected 2024-09-27
K-0372
E · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2024-09-27
K-0918
D · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2024-09-27
K-0923
D · No harm found
Have proper medical gas storage and administration areas.
Corrected 2024-09-27
2021-11-18Fire-safety inspection7 citations
E-0006
D · No harm found
Conduct risk assessment and an All-Hazards approach.
Corrected 2021-12-08
E-0031
D · No harm found
Provide emergency officials' contact information.
Corrected 2021-12-08
K-0161
D · No harm found
Use approved construction type or materials.
Corrected 2021-12-08
K-0354
D · No harm found
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Corrected 2021-12-08
K-0355
E · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2021-12-08
K-0363
D · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2021-12-08
K-0920
D · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2021-12-08
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 555141.
Inside your report
What unlocks when you order.
Ownership & corporate history
Primary tierPrior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more
Inspection citations — last 5 years
LockedThe 68 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.
Civil & criminal lawsuits
Advanced tier onlyActive civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
Original records
Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered