Senior Home Review
Home›Browse›North Carolina›Hickory›Trinity Village
Nursing homeFAID #8945

Trinity Village

1265 21 STREET NE, HICKORY, NC, 28601
(828) 328-2006
trinityvillage.net
104 licensed beds
★★★★★5/5CMS Five-Star overall4/5 health inspections5/5 staffing3/5 quality measuresSource: CMS Care Compare

Generate this report

Primary Report$79Advanced Report$99
Delivered within 24–48 hours
Photo of TRINITY VILLAGE
Photo via Google · Trinity Village

Public record summary

What we can show you for free.
Bed capacity
104
CMS facility ID
345152
Care type
Nursing home
County
Catawba
Facility name
Trinity Village
Street address
1265 21 STREET NE
City / state / ZIP
Hickory, NC 28601
Phone
(828) 328-2006
Website
trinityvillage.net

About this facility — Trinity Village

Trinity Village is a Medicare/Medicaid-certified skilled nursing facility in Hickory, North Carolina. It is licensed for 104 beds — close to the median for skilled nursing facilities in North Carolina (102 beds).

It is one of 15 senior care facilities in Hickory and 420 skilled nursing facilities across North Carolina. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Trinity Village 14 times across 7 inspections in the last three years, and CMS has imposed $8,512 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Lutheran Services Carolinas
Ownership type
Non profit - Corporation

Registered owners & officers

Desantis, Michael
Operational control · Additional disclosable party — since 1995
Goins, Ted
Governing body · Operational control · Trustee — since 2004
Hendren, Kendra
Operational control · Additional disclosable party — since 2024
Herman, Richard
Governing body · Trustee — since 2021
Lsa Management, Inc.
Operational control · Additional disclosable party — since 2004
Lutheran Home Hickory West Property, Inc.
Operational control · Additional disclosable party — since 2004
Lutheran Services for the Aging, Inc.
Operational control · Trustee — since 2004
Maddry, Karen
Governing body · Officer — since 2007
Nelson, Douglas
Officer · Operational control · Trustee — since 2022
Nickerson, Kirby
Officer · Operational control · Additional disclosable party — since 2012
Smith, Kesha
Director · Operational control · Additional disclosable party — since 2012

Regulatory standing

Licensed / certified since
1976-07-01
CMS overall rating
5 of 5 stars
Health deficiencies
3 at the last standard inspection
Federal fines
$8,512 total
Last standard inspection
2026-03-11
Nurse staffing
6.5 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$412 per day (≈ $12,520/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
31% Medicaid · 8% Medicare · 61% private/other
Occupancy
86% (fiscal year 2023)
Vs. state median
10% above the NC median of $373/day — full state cost breakdown

Services & coverage

Licensed beds
104
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.
2026-03-11Health inspection3 citations
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2026-04-01
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2026-04-03
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2026-04-01
2024-04-23Health inspectionComplaint-triggered2 citations
F-0600
G · Actual harmFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-01-03
F-0607
D · No harm foundFrom a complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2024-01-03
3 earlier / fire-safety inspections (9 citations)
2025-01-15Fire-safety inspection2 citations
K-0353
D · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2025-03-31
K-0918
D · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2025-03-31
2023-10-31Fire-safety inspection3 citations
K-0211
D · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2023-12-14
K-0511
D · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2023-12-14
K-0918
D · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2023-12-14
2022-04-28Fire-safety inspection4 citations
K-0311
F · No harm found
Have an enclosure around a vertical opening shaft.
Corrected 2022-06-22
K-0321
D · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2022-06-22
K-0372
D · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2022-06-22
K-0521
F · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2022-06-22

Federal penalties

2024-04-23Fine$8,512
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 345152.

Visitor reviews

What people say on Google.
4.138 ratings on Google
★★★★★DGH Sales · 2026-04-10 · via Google

“My sister has been at Trinity Village for almost 1 year. This is a very clean facility! They take great care of my sister. The food is good. They have always worked with me, and guided me through the various steps required for my sister's stay. This place is well managed and systems are in place so that daily life for each resident goes smoothly. I highly recommend Trinity Village for anyone…”

★Janice Hall · 2025-12-16 · via Google

“Worst place ever. Most of the staff are lazy and hateful! The rooms are very dirty and the bedding is not changed properly. I have had to complain about all of this several times. They do not stay in the room with the patient while they take their meds. I found several of my husband’s pills lying on the floor 😠. Most of the staff are on their phones all the time and they have no compassion of the…”

★★★★★Kim Jacobs · 2025-10-21 · via Google

“My Mother spent a couple of weeks in Hickory NC rehab location and all staff were wonderful, treating you like family. Thank you so much for all done at a time in need. ❤️”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 14 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
$79$99 Advanced

Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered