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Nursing homeFAID #9015

Twin Lakes Community

3802 WADE COBLE DRIVE, BURLINGTON, NC, 27215
(336) 538-1400
104 licensed beds
★★★★★5/5CMS Five-Star overall4/5 health inspections5/5 staffing3/5 quality measuresSource: CMS Care Compare

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Photo of TWIN LAKES COMMUNITY
Photo via Google · Twin Lakes Community

Address

3802 Wade Coble Drive
Burlington, NC 27215
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What we can show you for free.
Bed capacity
104
CMS facility ID
345235
Care type
Nursing home
County
Alamance
Facility name
Twin Lakes Community
Street address
3802 WADE COBLE DRIVE
City / state / ZIP
Burlington, NC 27215
Phone
(336) 538-1400

Twin Lakes Community is a Medicare/Medicaid-certified skilled nursing facility in Burlington, North Carolina. It is licensed for 104 beds — close to the median for skilled nursing facilities in North Carolina (102 beds).

It is one of 138 senior care facilities in Burlington and 420 skilled nursing facilities across North Carolina. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Twin Lakes Community 18 times across 8 inspections in the last three years, and CMS has imposed $6,152 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

What the public record shows.

Ownership & operator

Ownership type
Non profit - Corporation

Registered owners & officers

Lutheran Retirement Ministries of Alamance County, North Carolina
Direct owner — 100% stake — since 1983
Conklin, Jonathan
Officer — since 2017
Fox, Pamela
Managing employee · Officer — since 2013

Regulatory standing

Licensed / certified since
1983-10-04
CMS overall rating
5 of 5 stars
Health deficiencies
3 at the last standard inspection
Federal fines
$6,152 total
Last standard inspection
2026-03-19
Nurse staffing
5.3 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$1,123 per day (≈ $34,140/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
30% Medicaid · 4% Medicare · 66% private/other
Occupancy
92% (fiscal year 2023)
Vs. state median
201% above the NC median of $373/day — full state cost breakdown

Services & coverage

Licensed beds
104
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Monday: 8:30 AM – 4:30 PM · Tuesday: 8:30 AM – 4:30 PM · Wednesday: 8:30 AM – 4:30 PM · Thursday: 8:30 AM – 4:30 PM · Friday: 8:30 AM – 4:30 PM · Saturday: Closed · Sunday: Closed
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.
Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.
2026-03-19Health inspection3 citations
F-0577
C · No harm found
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Corrected 2026-03-29
F-0636
D · No harm found
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected 2026-03-29
F-0638
E · No harm found
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected 2026-03-29
2025-03-11Health inspectionComplaint-triggered2 citations
F-0604
D · No harm foundFrom a complaint
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected 2025-03-18
F-0607
D · No harm foundFrom a complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2025-03-20
4 earlier / fire-safety inspections (13 citations)
2024-08-07Health inspectionComplaint-triggered2 citations
F-0602
E · No harm foundFrom a complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected 2024-05-03
F-0603
E · No harm foundFrom a complaint
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Corrected 2024-08-01
2026-03-19Fire-safety inspection2 citations
K-0211
E · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
K-0521
E · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
2025-01-09Fire-safety inspection5 citations
K-0311
D · No harm found
Have an enclosure around a vertical opening shaft.
Corrected 2025-03-14
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2025-03-14
K-0372
D · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2025-03-14
K-0700
D · No harm found
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Corrected 2025-03-14
K-0918
D · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2025-03-14
2023-09-15Fire-safety inspection4 citations
K-0341
D · No harm found
Install a fire alarm system that can be heard throughout the facility.
Corrected 2023-11-20
K-0511
D · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2023-11-20
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2023-11-20
K-0923
D · No harm found
Have proper medical gas storage and administration areas.
Corrected 2023-11-20

Federal penalties

2024-08-07Fine$6,152
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 345235.
What people say on Google.
4.920 ratings on Google
★★★★★Naomi McMillan · 2025-10-13 · via Google

“My grandmother recently stayed here for rehabilitation after taking a fall and breaking her femur. The entire staff was incredibly efficient, compassionate, and attentive throughout her stay. Emily, the social worker, made communication so easy and was so kind and understanding every step of the way. Andrea, the admissions director, went above and beyond to ensure my grandmother was comfortable a…”

★★★★★Brent Conklin · 2025-05-23 · via Google

“Twin Lakes Community is a place where people truly feel at home. It’s a warm, family-oriented environment where both residents and staff feel a genuine sense of belonging. That kind of atmosphere makes a big difference—it helps build strong relationships, creates a supportive community, and really enhances the overall well-being of everyone who’s part of it.”

★★★★★Monica Leftwich · 2025-01-22 · via Google

“Twin Lakes Community offers a warm, family oriented environment where both residents and staff feel a sense of belonging. This kind of atmosphere can be really important in fostering strong relationships, a supportive community, and overall well being for everyone involved.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google
What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 18 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered