Senior Home Review
Home›Browse›Oregon›Roseburg›Umpqua Valley Nursing & Rehabilitation Center
Nursing homeFAID #10613

Umpqua Valley Nursing & Rehabilitation Center

525 W. UMPQUA STREET, ROSEBURG, OR, 97471
(541) 464-7100
umpquavalleyncc.com
118 licensed beds
★★★★★4/5CMS Five-Star overall3/5 health inspections4/5 staffing5/5 quality measuresSource: CMS Care Compare

Generate this report

Primary Report$79Advanced Report$99
Delivered within 24–48 hours
Photo of UMPQUA VALLEY NURSING & REHABILITATION CENTER
Photo via Google · Umpqua Valley Nursing & Rehabilitation Center

Public record summary

What we can show you for free.
Bed capacity
118
State license
385143
CMS facility ID
385143
Care type
Nursing home
Facility name
Umpqua Valley Nursing & Rehabilitation Center
Street address
525 W. UMPQUA STREET
City / state / ZIP
Roseburg, OR 97471
Phone
(541) 464-7100
Website
umpquavalleyncc.com
State license #
385143

About this facility — Umpqua Valley Nursing & Rehabilitation Center

Umpqua Valley Nursing & Rehabilitation Center is a Medicare/Medicaid-certified skilled nursing facility in Roseburg, Oregon. It is licensed for 118 beds — above the median for skilled nursing facilities in Oregon (80 beds).

It is one of 28 senior care facilities in Roseburg and 128 skilled nursing facilities across Oregon. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Umpqua Valley Nursing & Rehabilitation Center 46 times across 9 inspections in the last three years, including 4 food-safety citations, and CMS has imposed $8,824 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Volare Health
Ownership type
For profit - Corporation

Registered owners & officers

Pac 12 Opco Holdco Llc
Direct owner · Operational control — 100% stake — since 2023
Hagler, Alexander
Indirect owner — since 2023
Knox Healthcare Pac 12 Holdings Llc
Indirect owner — since 2023
Knox, Donald
Indirect owner · Officer — since 2023
Pac 12 Holdings Llc
Indirect owner — since 2023
Pac 12 Pinnacle Holdco Llc
Indirect owner · Operational control — since 2023
Schwartz, Eliezer
Operational control — since 2023
Sparks, Benjamin
Officer — since 2023
Volare Health Llc
Operational control — since 2023

Regulatory standing

Federal court records
2 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1979-09-01
CMS overall rating
4 of 5 stars
Health deficiencies
6 at the last standard inspection
Federal fines
$8,824 total
Last standard inspection
2025-08-22
Nurse staffing
4.6 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$710 per day (≈ $21,580/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
55% Medicaid · 12% Medicare · 32% private/other
Occupancy
76% (fiscal year 2023)
Vs. state median
17% above the OR median of $607/day — full state cost breakdown

Services & coverage

Licensed beds
118
Licensed as
NF
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.
2025-08-22Health inspectionComplaint-triggered6 citations
F-0605
D · No harm found
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected 2025-10-02
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-10-02
F-0755
E · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2025-10-02
F-0825
D · No harm found
Provide or get specialized rehabilitative services as required for a resident.
Corrected 2025-10-02
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-10-02
F-0921
D · No harm foundFrom a complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected 2025-10-02
2024-05-17Health inspectionComplaint-triggered23 citations
F-0552
D · No harm foundFrom a complaint
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected 2024-07-06
F-0560
D · No harm found
Protect a residents' right to refuse some types of non-requested transfers within the nursing home.
Corrected 2024-07-06
F-0582
D · No harm found
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected 2024-07-06
F-0585
D · No harm found
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2024-07-06
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2024-07-06
F-0610
D · No harm foundFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2024-07-06
F-0624
D · No harm foundFrom a complaint
Prepare residents for a safe transfer or discharge from the nursing home.
Corrected 2024-07-06
F-0679
D · No harm found
Provide activities to meet all resident's needs.
Corrected 2024-07-06
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-07-06
F-0687
D · No harm foundFrom a complaint
Provide appropriate foot care.
Corrected 2024-07-06
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-07-06
F-0692
D · No harm found
Provide enough food/fluids to maintain a resident's health.
Corrected 2024-07-06
F-0697
D · No harm foundFrom a complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2024-07-06
F-0698
D · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2024-07-06
F-0725
E · No harm foundFrom a complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected 2024-07-06
F-0730
E · No harm foundFrom a complaint
Observe each nurse aide's job performance and give regular training.
Corrected 2024-07-06
F-0732
E · No harm foundFrom a complaint
Post nurse staffing information every day.
Corrected 2024-07-06
F-0757
E · No harm found
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected 2024-07-06
F-0758
E · No harm foundFrom a complaint
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2024-08-03
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-07-06
F-0881
E · No harm foundFrom a complaint
Implement a program that monitors antibiotic use.
Corrected 2024-07-06
F-0883
D · No harm found
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2024-07-06
F-0947
D · No harm foundFrom a complaint
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected 2024-07-06
4 earlier / fire-safety inspections (17 citations)
2024-01-25Health inspectionComplaint-triggered1 citation
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-01-12
2023-02-10Health inspection14 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2023-04-01
F-0554
D · No harm found
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected 2023-04-01
F-0558
D · No harm found
Reasonably accommodate the needs and preferences of each resident.
Corrected 2023-04-01
F-0580
D · No harm found
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2023-04-01
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2023-04-01
F-0657
E · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2023-04-01
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2023-04-01
F-0688
D · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2023-04-01
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-04-01
F-0804
D · No harm foundFood safety
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2023-04-01
F-0806
D · No harm foundFood safety
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected 2023-04-01
F-0809
F · No harm foundFood safety
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected 2023-04-01
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2023-04-01
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2023-04-01
2024-05-17Fire-safety inspection1 citation
K-0372
D · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2024-07-06
2023-02-10Fire-safety inspection1 citation
K-0761
F · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2023-03-01

Federal penalties

2024-05-17Fine$8,824
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 385143.

Visitor reviews

What people say on Google.
3.769 ratings on Google
★Jeff Record · 2026-06-29 · via Google

“You could tell the second you walked in that you really did not want to leave your 90-year-old father in this place. What was worse is that Dad knew it too—the stereotype of "Is it really clean or is it just old?" was pervasive throughout. Whether it was the unctuous greetings by some of the employees or the look-away stares by some of the others that was the "tell" about the place, it's hard to s…”

★Sweet Maria · 2026-02-05 · via Google

“If I could give this the company zero stars I would. It is absolutely horrifying that this place is still open due to the unprofessional and disrespectful behavior from the higher ups. The CNA’s in this building put up with so much abuse majority from the higher ups and it’s disgusting. The DON is miserable and the higher ups have too big of an ego to have actual respect. Not only I see this as a …”

★★★★★Eileen Cote · 2022-05-21 · via Google

“My Sister recently spent 3 weeks at Umpqua Valley Rehab. I want to share how well cared for she was during her stay there. Her Nurse Jill was not only great to my Sister, but also great to me! She took the time to understand and listen to my concerns and give my Sister the best care she could! Amber, and Sherry were also wonderful to my Sister! Very caring and compassionate people! Hunter and J…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 46 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
$79$99 Advanced

Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered